Zita Smith
Google
First visit to Paradox as it’s been highly recommended.
I ordered a batch brew, the person serving me was polite and friendly. When I went to sit down to drink my coffee and to do some journaling on my iPad I was informed by another member of staff that laptops were not allowed. I explained it was an iPad I use to write on, I was told it was their rule and could not use it.
I looked for a sign and enquired if I had missed it, I was told there is no sign it’s just their rule. Unsure how anyone would know this on first visit. I suggested it may be helpful to have one.
While I sat to drink my coffee the person who informed me I could not use my iPad was walking around the seating area which doubles as a shop on their phone, the entire interaction was quite brusque, made me feel unwelcome and was not a relaxing place to stop for a coffee.
I have no issue with being asked not to use a iPad but the interaction could have been handled in a more polite and friendly way.
Coming back to edit this as it seems the business thinks it’s appropriate to screenshot my review, put it on Instagram and try and shame me publicly for calling out bad customer service.
Fully confirmed for me that this isn’t a welcoming place and isn’t willing to take on a reasonable suggestion to place a sign to be helpful to customers either in person or on a review.