Patagonia

This is the best Patagonia store I’ve ever visited. The staff are incredibly helpful—special thanks to Leticia, who went above and beyond by helping me remove a splinter from my finger. She truly made my day. Excellent team and an outstanding shop!

5 stars is not enough for Sarah and the staff at Patagonia… she was extremely helpful and professional. Her attention and patience with me was wonderful! Sarah helped me exchange a worn out puffer for my son. Last week, I traveled from CT to the Upper West Side because the Patagonia where I live closed down. It was definitely worth the trip. I will definitely be going back!

Caitlin was so incredibly helpful and friendly! It’s my first time at the store as I’m visiting and she gave me such great recommendations. Highly recommended!

Visited this location last week. Cannot express how grateful I am for an employee named Scott! He went above and beyond to help my family and we are forever grateful! He truly exhibited the spirit of Patagonia and really went out of his way to help us! Cannot recommend this location and Scott specifically enough!

Repaired my favorite leather jacket's torn lining beautifully. Added extra padding in the shoulders for comfort. Looks better than when I first bought it 5 years ago.

Found the perfect puff jacket & winter coat at Patagonia at very reasonable prices for my husband. Salesperson knew exactly which brands run large/small. Will shop again!

My experience today was absolutely amazing! I was greeted warmly and later assisted by Josh, who went above and beyond to help me. He took the time to explain the Patagonia brand, highlighting its quality and sustainability, and even shared tips on how to care for specific items. I learned so much about the brand thanks to Josh’s knowledge and enthusiasm. I’ll definitely be coming back with my family to shop more. Great service like this makes all the difference!

I've been here multiple times and always have a great experience with the store, the staff, and the products I've purchased. My most recent visit was to bring in an item for repair, and it was one of the absolute BEST customer service experiences I've ever had...period. I unfortunately didn't get the name of the wonderful person who helped me, but I'm thrilled with the support she provided. She obviously genuinely cares about the customer experience and asked empathetic questions to truly understand what solution would be best for my specific situation/needs. I'm now an even bigger Patagonia fan than I already was, and with service this excellent, I'll continue to be for the foreseeable future. Thanks again!

traveling cities and countries to get patches. Danny was amazing and super helpful. Really recommend this Patagonia for tourists. GIVE HIM A RAISE !!!

I'm a Patagoniac, or as an older person, a Patagomer. I have been a happy Patagonia customer for over 40 years. Their stuff is the greatest. The staff are excellent and provide reliable advice

Even though it was during the holiday season, Chung helped me get my jacket fixed and my bag replaced. She provided updates at every step of the way and really went above and beyond. I support Patagonia as a company for their products and commitment to environmentalism. It's also nice that I can walk into this UWS location and get phenomenal customer service from Chung and the rest of the team. Thanks again, Chung!

Great store helpful and friendly staff. Lots of selection. Great return policy and product guarantees. Pricey but well worth it.

I always go to a Patagonia store, when I travel. I am a huge Patagonia fan. I have already had excellent service at a store. The weather was cold and rainy and I needed a sweatshirt. I only shop in Patagonia, I love the mission. I walked into this store to find three people on their phones and no greeting. I wander around and finally ask one of the three people, where the sweetshirts are located. I was pointed upstairs. I went upstairs and found the sweatshirts. Unfortunately, the sweatshirts were on a top shelf. There were no salespeople. There was one cashier with a line. I walked downstairs and the sales clerk asked if I found what I needed. (I am empty-handed). I replied no, no help upstairs and the sweetshirts were on a high shelf. The sales clerk responds they must be shorthanded. Why are there three sales clerks on their phones, when one of them could have been upstairs?

Phenomenal place with exceptionally nice, helpful staff Highly recommend. Worth coming to !!

Love this store. There clothes are good looking, well made and environmentally friendly. I've been a customer there for many years. It's always a pleasure to deal with their staff. I've had interactions with Chung and Damian in the past month. They were both so helpful; they were clearly more invested in helping me find what I was looking for rather than just making the sale. And they're interesting and interested. My thanks.

This brand as mentioned by others below is amazing not only in quality but service throughout your ownership. I have yet to have a negative experience at any of their stores, staff are always really helpful, knowledgeable, and will make sure you leave happy. Definitely worth the price you will stay warm while purchasing sustainable long lasting clothing!! Keep it up Patagonia!!

I'm a huge fan of the company's products (great, long-lasting quality) and policies. As such, I like to explore in their store on a somewhat regular basis. Without fail, store employees are friendly, knowledgeable and very helpful. Bonus points for the fact that all employees wear a mask (and they have masks available for their customers if needed). Highly recommended!

This store has a great selection of Patagonia products with very helpful and knowledgeable staff. Patagonia products singlehandedly made my fiancée and my trip to Iceland dry, warm, and enjoyable ! Without the torrent shell jacket recommended to us by Patagonia staff, we would have been wet from all the rain. And the super sweaters were great to layer beneath the rain jacket. The quality of these products is incredible. They are so lightweight yet durable and warm. The Torrent shell jacket especially amazed us as it braved the Icelandic winds and kept us warm and dry. I highly recommend Patagonia products for anyone needing to stay warm or dry , and the store on the Upper West Side is a great place to buy these products. They also come with a lifetime warranty. If you have any problem with one of your garments , they will repair it or replace it for you.

This is a GREAT place to buy excellent warm water totally worth the price. The staff is super attentive and friendly. Especially Benjamin and Jade!! They are the best! You can feel really good about what you're getting here and where the profits go. A+!

This was my first time walking into a patagonia. I assumed that everyone would be mean because, hey, we're in nyc. That could not be further from the truth. The staff was kind and more than willing to help me exchange some items that were demonstrating signs of failure. They didn't give me attitude or balk at my request for an exchange. To the staff at this Patagonia- You earned a customer for life by the way I was treated yesterday. Thank you.

Really great company that backs up the quality of their products. The in-store customer service is wonderful too. One of the sales associates spent a good amount of time with me helping to find the right item. Totally worth every penny.

It's been a long time since I've logged into Yelp to write a review but I just have to say that customer service at this location outdid my expectations this past weekend. Salesperson Sarah and manager Sam helped me with a tricky return situation. I am most grateful. I absolutely love my (old) coat and my new running tights (with pockets!!!!) and will be back for more gear soon. Patagonia is a company that is bucking the trend of planned obsolescence and fast fashion, and I for one feel better shopping there.

So friendly and helpful! James and his coworker helped us locate a vest in a different location & arranged free 2-day shipping for us. Love Patagonia and especially the staff at this store! Thank you!!

Very cool Patagonia store only a block or two from Central Park. Tracked this spot down because a little rain and wind picked up on what was supposed to be a nice day! So I had to grab a rain jacket. Staff was helpful and friendly, selection was great with 3 floors to look at. Really neat building, I only wish they carried items specific to the location like some Patagonia stores do, making it more of an adventure to find them in every city you visit - with the reward of a super cool unique shirt or hat... But you can't have it all right? Live simply!

Staff here is really helpful, and they stock a good selection of the brand's items in almost the full range of sizes (I saw XS around, for example, though I'm not sure about XXS or extra large items.) If you've bought from their site, returns here are easy.

These guys rock! Came by yesterday and whoa! A sale! When does Patagonia go on sale? Whoo hoo. Walked in and was greeted by nice friendly emplooyees. You can tell these guys like their company. The good: High quality, good-looking Patagonia. The service is impeccable. They are so nice. Upbeat and love the products. Helpful. The warranty is for life I think. The Bad: Patagonia is expensive. I'll be back........for their next sale:)

Fantastic. I think that about sums up my experience here. I had purchased waterproof soft shell a couple of years ago and it had served me well. A couple of weeks ago, the seam where the hood meets the jacket split open, with the hood about 50% detached from the rest of the coat. Not good. Patagonia has a policy where if the jacket "fails" for reasons such as mentioned above - Patagonia will exchange the jacket for a new one. I am sure there are limits on this policy, but I am not sure what those limits are. I was skeptical that they would simply replace my jacket, but figured I would give it a shot. I was warmly greeted at the door by some guy in an organic dyed shirt. I laid out the situation for him, showed him my busted jacket, he spent a few minutes inspecting it himself and said, "yup, I think we will just replace this jacket". That was just awesome. This was not just some, "well I guess I have to replace your jacket" vibe. The sales guy walked me over to the new version of my jacket, helped my find my size, explained proper care for the jacket, etc. He definitely did not need to do all of this....especially on a busy weekend afternoon. I was thoroughly pleased with my experience at this Patagonia store.

I came back to this particular store a year later (I'm from LA) because I needed another hot weather shirt (and liked the last so much) I got another and a fantastic light jacket on sale and the salespeople were lovely.

Amazing customer service. They immediately took care of the two items that weren't working out for me and found a better solution for me. The salespeople are extremely nice (today was a Thursday afternoon- is management can commend those team members!). They are especially kind to toddlers and I REALLY appreciated that (from the treats they offered, to keeping an eye that a little one doesn't run out the door, to being so accommodating to families who shop there). They don't need to be this way especially since I'm sure they see quite a few children since they frequent the nearby museums. Thanks for being kind in this frenetic city. Every ounce of kindness helps on these winters days. Hope their customer service never slips!

Super warm jackets with reasonable prices - Staffs were polite, friendly and very helpful.

Every time we go here the staff are so friendly and helpful. We seriously go here just because it is such a nice pleasant place and atmosphere to be in. Before we made bed to the city we used to do a ton of hiking so coming to this store feels a little bit like home. The staff help you with any questions and are top notch. As always, Patagonia brand is quality and worth every cent.

This is a great company, and this store exemplifies why. The staff is knowledgeable, friendly, and patient. I always get into a great conversation with them about how much I admire their founder, Yvon Chouinard. The products are built to last, and they fix them when their broken. I have some stuff from 30 years ago. They take trade-ins. My back pack was the most expensive I ever bought, but I've been using and abusing it forever. Don't buy stuff you don't need; shop wisely.

Exceptional service. Staff is friendly, capable and attentive. I'd highly recommend if this location. Of the Patagonia stores in Manhattan this is my favorite.

Try to buy during their big semi (?)-annual sales. I think their stuff is quite overpriced for comparable outdoor wear on the market.

It's pretty easy to be happy when doing a little retail therapy. Let's be honest, if you're not happy when shopping something is wrong with you. That said- this store rocks. Great people work here and they are all super knowledge and helpful. Go here.

Maybe I'm not crunchy enough to love this store. I've bought a few things here but I feel their sizing is off, too small of course and their pants are never long enough. Not a ton of inventory but then again, how many New Yorkers are really buying full on outdoor gear. Northface is 7 blocks away and usually gets my business based on pricing and sizes.

Though very pricey, the jackets are worth it because they last so much longer. You would spend the same amount buying cheaper jackets over the years that just fall apart after a year or so. These are build to LAST. Perfect for any sort of outdoor, sporting or athletic event. The sales staff was extremely helpful and were able to direct us to which jackets are best for rain or snow or high altitude.

This rather small boutique outdoor shop has great customer service. They are not pushy but knowledgeable. Feel safe buying things from them. Even during holiday season they are still nice people unlike many other places. Selection is NOT the best, due to the size of store, but they can always get you what you need. Kids friendly and foreigner friendly.

Best sales associate/expert you could ask for: Patient, knowledgeable, friendly, and helpful. The store had a great atmosphere and was well stocked.

What an amazing experience I've had with this company and this location at Columbus Ave and 81st St NYC. Several years ago, I bought a fantastic 3 in 1 coat for $500+ and it's been worth every penny. Love this coat and have received so many compliments over the years. Last winter, the zipper broke and the sleeves began to fray at the cuffs. Because I love this coat so much, I was going to repair instead of retire it. I had heard Patagonia would replace the zipper so I popped in to ask about this. The super sweet and knowledgeable employee Elsa informed me that my coat has a lifetime warranty and they would fix it for free (which could take a few weeks) or I could trade my old coat in for a brand new one at NO CHARGE! What?! So I walked out within 5 minutes with a brand new coat exactly like the one I'd bought years ago! Shock! What a refreshing wonderful surprise! Patagonia gets my business forever and I recommend seeking out an exceptional employee named Elsa! She was terrific to work with! Patagonia you rock! 5 hearty stars!

I was contacted by the regional manager who tried to improve my shopping experience. The company definitely cares about its customers. I bought several items online and decided to return an item to this location today. As soon as I walked in, I was warmly greeted by a sales associate and she quickly processed my return. She obviously didn't know who I was or that I had a bad experience before. Glad to see the customer service improvement.

I called them to have them hold things & they did. They even called me back a few times to make sure I was happy & to tell me that some of the items wasn't in the store. Everything was seamless. I would totally go back & recommend them. T-

Never shopping here again. I bought a coat from Patagonia online. It was too small. I brought it back to this store and the woman I spoke with was nasty. Can't return for size. Can't get store credit. She said I can give it back to them but no money back. Total jerk. Thanks for nothing assholes.

Higher quality and more unique than the usual cookie cutter clothes from other chain stores. And they have a stash of dog biscuits behind the counter which only dogs in the know know. 4 stars for clothes. 1 extra star from the dog.

i've been wearing patagonia for years. i think they were the best in the mid-90s with all those bold color combos. over the years they seem to have gotten a little conservative and boring but its still the best stuff out there in its league. this store is the best one in the city. staff knows the gear and nice open view of the park. the best thing is the lifetime guarantee. i've had items that had freak defects here and there and when you bring them in they are more than happy to replace it no matter how old it is and without a receipt. no one can beat them for customer service and satisfaction. in addition they donate a percentage of their profits to wildlife conservation. the owner recently purchased a huge mass of land in patagonia to prevent it from being developed.

staff won't lead you wrong. They directed me to EMS after learning that i was looking for something they didn't have.

This store is just amazing! The customer service is unparalleled. I love Patagonia. They have. Good knowledgable sales staff and they are helpful.

I would give them higher since I really like the gear, but I wasn very annoyed to find out last night that their stores are only open 11-7 on weekdays (and 11-6 on weekends). Not convenient for hard working NYers.

This is probably the best place to find your warm apparel for NYC's freezing winters. The prices may be steep, but trust me, the clothes will last and be worth the ducats you spend. I recently bought a pair of long underwear here and I've been quite toasty during the recent blizzard. The staff is great, not your typical "don't give a rat's ass" NYC attitude, on the contrary, very helpful and knowledgable about the clothing they sell. Five stars for awesome customer service and five stars for keeping my butt warm all winter.

I have been a super fan of this line since I can remember, but rarely go into the stores as their website is so great. I popped in here the other day to escape a flash rainstorm and as luck would have it, they had just started their bi-annual 50% off sale! Besides picking up a few "necessities" (everyone needs 46 fleeces, right?!), the sales staff were all SO nice and ultra knowledgeable about the products; the differences between them and the appropriate ones for whatever outdoor adventure you are undertaking. Yes, they are expensive, but the items last a LIFETIME. And if you ever have a problem, you can return the purchase to any Patagonia for store credit or a replacement! You cannot beat Patagonia.

Pricey stuff, but you get what you pay for. Super nice staff. Women's clothes are on the second floor.

Prices are high - but the product is great and the amount of choices available is worth the money. Everything here is of great quality and everything is just soooo cute. I love it. It is the best place to go for sportswear on the UWS

People here are so friendly. They are super helpful and really know what they were talking about. They even had hot apple cider for you on the table by the couches that was delicious. It was super hot and it was so nice that they had it there for free on this brisk cold day in nyc.

I always thought this location was smaller than their SoHo shop, but there are two floors and this is the first time I went upstairs. I thought it was just women's clothing, but the have duffel bags and back packs. And I always shop both locations because they will have different sizes, colors, and clothing. They will call their SoHo shop if you can't find what you are looking for and either have it sent to you, sent to this shop, or hold it for you if you want to venture downtown.

Love the Patagonia brand and this store just makes it better!

Amazing service and very knowledgeable and friendly staff. Chris and Andrew in particular were incredibly helpful with my worn wear trade in. Could not have been happier with my experience! Thank you!

The Patagonia store has been excellent. Whether I'm buying something, just trying on or returning an item, the staff has been totally pleasant and easy to talk to. I bought a shell years ago that I felt didn't do the job. It started to allow water inside, turns out it wasn't quite made to be watertight and wasn't Goretex. Doesn't matter, they allowed me to switch it out for a new Goretex shell. Excellent customer service. Yes, it's expensive, but I've purchased a number of items there before and they'll have me as customer in the future. Way to go!