Sam S.
Yelp
I have been a favorite to Patsy's pizzeria over 9 years ago, when Patsy's was at 2nd ave. So obviously when I brought my family for lunch, I was expecting the same food and service. Food was decent, but service was terrible. I give 2 stars since food was decent at best, but the hope to re-live my memories was filled with disappointment and I know I am never coming back. Below are some details.
1. The service lady directed me to a table to the center to the kitchen. When I asked for seat in a booth, she said there was a reservation at the time. Guess what- nobody showed up at that seat until we left. Either they have set up some reservation period where a customer can leave a 1-2 hour wait time, or the waitress was blatantly lying because she doesn't want to clean up..
2. We ordered pizza, which was the reason why I ordered all the time before and reason why we came now. I didn't know that ordering pizza meant we aren't getting any bread that others around me got? Is it I am not spending enough or something? Nothing in the menu stating that? Or is the waitress actually assuming we aren't complaining so we are okay? I didn't hear a single question about that during my entire meal there.
3. They couldn't even get their bathroom situation settled- we had the owner who was sitting elsewhere that told us to go one place, and the waiter yelling at us to not go there. GET IT RESOLVED beforehand internally and properly inform the customer, don't yell at us.
4. The soda I got was bland and diluted. At this point I didn't even want to complain, I don't want to get charged another drink and have to argue about that.
I am sad to see one of my beloved pizza restaurants that I used to cherish be such a disappointment. I will go to the uptown place, but probably not, such a disappointment.