mark l.
Yelp
I tried to avoid posting a Yelp review by sending this to the email address listed on the website, but it was sent back to me. 3 stars because the food was good.
My family I have been coming to Pequod's for many years (in fact, my wife and I came before we were a family). It is our go-to place for special occasions. In full disclosure we usually go to the Chicago location. A few weeks ago my son and I decided to try the Morton Grove location because we had moved out of the city. We came back again last night. I wanted to point out a few things. I want to be clear that it was not particularly busy at this time either. There were many open tables, unlike other times we have been to Pequods:
The girl who welcomed us was friendly, otherwise the service was terrible. The staff act like they just don't care, and that they are being bothered if you ask any questions. We got out pizza before we got our appetizer (with no explanation). The pizzas were half gone by the time the wings showed up. The pizzas were just put on the table, like here you go, but they guy who bought the pizzas didn't even say that. He just put them on the table. I asked where our appetizers were and he didn't know. Also, this was not our server (the guy who took our order). We never saw the person who took our order again after we placed the order. In Chicago they often serve up the first piece...though it was more the unwelcoming attitude than the lack of extras frills of service that bothered me the most.
There was absolutely no service provided beyond taking our order and delivering the food to the table (not refills on drinks, not check to see if we needed anything else, they didn't even bring the bill...we had to get it ourselves). When my wife went to pay, the only tip options were 18%, 20%, and 22% or something like that. We always tip well, but 18% was way more than what anyone last night deserved. We should have had the option to chose another amount, and the option should have been clearer if it exists.
Finally, I am not sure if getting rid of the buttery braided crust on the thin pizza is a cost saving measure, but it is not a good idea. Your crust is what separates your pizza from others. Now that it is gone, it is just a regular pizza (though your pepperoni is amazing). I wish you would consider brining the braided crust back or offer it as an option to people who want it (last time we were there the server told us the reason you removed the crust was because no one ever eats the crust). We always ate the crust. Buttery and delicious.
To summarize, we won't be coming back to the Morton Grove location, despite it being a little more convenient for us than the Chicago location. I am really hoping beyond hope that Chicago still has the crust. I think you may need to traiin your staff on customer service, as they don't seem to know anything about it. I worked in restaurants for many years, This wouldn't cut it anywhere I worked. I know you all have a thriving business that requires reservations and possibly don't even care what one customer thinks, but it may not stay that way if this is your new standard.