Ava W.
Yelp
I have eaten at BOTH PIE.ZAA locations before. The food is delicious and I am a big fan, so it really hurts my heart to write such a poor review, but the way I was treated last night at this PIE.ZAA was beyond terrible.
I placed an order online at 9:11 pm for THREE Get Baked slices. Overall, my order total was 32$. I was at work and getting out late so I placed it for pick up at 11:15 pm.
Admittedly, I get there a little later around 11:45, but I still expected my food to be ready. However when I get there they say they "sold out" of the get baked pie and only had a cheese and pepperoni left for me to pick from. I explained I placed my order 2 hours ago, but they still said they "sold out" and that was what was left. A man in the background said they stopped making pizzas 10 minutes before I got there, which would have been 11:35. Again, my order pickup time was for 11:15, so three slices of pizza should have been set aside between the time I ordered and the time I went to pick it up. I do not like pepperoni, so they sent me home with ONE single cheese slice, since I was so hungry, I didn't want to leave empty handed. However, I should not have to spend $32 on the flavors I didn't ask for. This was beyond frustrating because I just came out of a double shift from MY food service job, where I was packing orders and making sure they were accurate for the customers. So when I was treated with less than what I JUST spent 12 hours doing made me BEOYND upset. These three slices were gonna be my dinner tonight AND my Thanksgiving meal. This was ALSO a 40 minute round trip for me, so this experience was a waste of time, gas, and money. The service tonight was absurd, and I did contact PIE.ZAA to get my FULL refund back.
EDIT: I have contacted PIE.ZAA for my refund.
I will be getting my refund as well as a 25$ gift card. Customer service via email was a much better experience. They explained to me that since Hurricane Helene, they have been making only pepperoni and cheese pizzas late at night. Special pies like the Get Baked pie are not made to minimize overconsumption. I wish that was explained to me by the employees, but I understand that it was late, as well as the night before a holiday. I had just gotten out of my own food service job which I mentally checked out of hours ago. So, I completely understand the feeling.
Maybe, if there was a way to turn off ordering the specialty pies passed a certain time online, it would make things less confusing. I know there are ways to do it on other ordering systems, but I am not sure about smaller locations such as PIE.ZAA.
Either way, I am glad the situation was sorted, and I'll be making great use of the $25 gift card. I'll just try to go in a little earlier next time so I can snag a Get Baked slice!