Shan W
Google
We came here with main objective for Nonya kebaya dress up, and were amazed at the items in museum. Displayed were v detailed crafts by peranakans like beaded bags and shoes with super micro beads, to antique furnitures which really brought us back to Little Nonya tv series site.
The Nonya kebaya rental, hairdo, makeup, photographers and museum ticket entry are at the little building opposite the museum.
important note:
Ensure your engaged photographer time slot is confirmed n written by staff onto your receipt before walking off Nonya Palazzo.
We learn it the hard way with a lot of time wasted.
Our photographer was double booked at our stipulated timing due to the mistake by the staff at counter.
We were told a photographer slot 2 hours later from our kebaya rental, which we proceed to make payment n set hairdo.
After loitering around at museum for 2 hours we came back for photographer and were told that his slot is for another couple.
The reason? Their procedure was to confirm timing after our hairdo and dress up so that the timing can be assigned. But this was NOT COMMUNICATED to us at all, and we were CONFIRMED AT STIPULATED TIME during payment. The staff still wrote my name on the list, but missed out writing in the timing.
The reassigned timing was 2 hours later from original time which by then would be 4 freaking hours wait just for photoshoot, due to front service staff mistake.
By then we were asking for full refund n ready to walk off, without the much anticipated photoshoot.
Some discussion went on with their boss and photographer managed to squeeze out time & slot us in after the couple’s.
The photography session went well and the photographer SL handled professionally, despite the arrangement mishap.
Highly recommend to have professional photographer as he will guide you for Nonya-applicable poses in museum :) which creates very good keepsake memory.
To museum front counter service staff, we respect your procedure but this isn’t your insurance to keep telling customers only after things got screwed up and totally not mention at all prior.
Please communicate clearly to your customers, and ensure leave no stones unturned. People don’t wait 4 hours just for a photography session when we could have arrange for other itinerary. If you had promised a certain timing, you don’t flip your words and said that it was termed “estimated” afterwhich, when it’s you missed out on writing down the time onto your sheet. We went for payment after your confirmed photography time slot. And not “estimated” as claimed.
