Lauren C.
Yelp
I've been a fan of this coffee shop for a while and have had the pleasure of meeting one of the owners at an event -- he was incredibly kind. Their mochi cakes are so good, especially the black sesame one (my favorite!), and through different events I've also tried several of their drinks -- the panna lattes are excellent.
That's why I was so excited to visit their Clement location today, even though it's a bit of a distance from my neighborhood. Unfortunately, the experience was disappointing. When my boyfriend and I walked in around 7:30 a.m., the shop was empty except for two girls in the back. We stood at the register for a couple minutes deciding what to order, and when one finally came over, her attitude made it feel like we were interrupting her conversation rather than being welcomed customers. My boyfriend needed a little more time to decide, and she just walked away -- no "I'll come back when you're ready" or anything. The other girl eventually came up, but again, no greeting, no thank you, just cold energy.
It honestly felt like walking into a group of mean girls -- really surprising given how positive and kind my past experiences with the brand and owner have been. I still love their products, but the customer service at this location didn't reflect the warmth and quality I associate with their name.