Randi H.
Yelp
Michael "The Manager" was the most disrespectful, unprofessional, & rude individual I've ever come across in the Service Industry. He lacks basic communication skills, common courtesy, & respect towards women. His behavior & tone was embarrassing, reprimanding, demeaning, & cruel. He scolded our table of 7 ladies who came to dinner during a bridal event for the weekend. Nashville and its surrounding areas, now being the Bachelorette Capital of the country.... should know how to handle a group of ladies when frequenting a restaurant for a celebration of this kind. We were kind, dressed appropriately, respectful, well behaved, and making friends with nearby tables. Not to mention we are in our FORTIES! He sat us at a table in the middle of the restaurant as though we were on display, yet expected us to be quiet, and only spoke when spoken to. He scolded us for having a good time, & enjoying ourselves. In the 35 minutes we were in the restaurant, our voice became loud for less than 30 seconds. Mind you, our "loud behavior" that led to being scolded & reprimanded by Michael consisted of singing a 20 second clip from the song, "I would walk 500 miles". How pathetic that Michael attempted to ruin our night by chastising our group in front of the entire restaurant, rather than politely asking us to lower our voices, which we would've gladly done. Instead, we no longer wished to remain in his presence, & asked for our check. As though his decisions for the evening weren't already been bad enough, he continued to double down, informing us there was no need to pay the bill, and we could leave. What a terrible business man. We had a table full of appetizers, fresh cocktails, & our food was being prepped in the final steps of service window. Regardless, his mistake, the restaurant's loss, and our story to continue to tell of the night a restaurant manager lost his cool, taking whatever is going on in his home life out on us....
Just some advice Michael, basic social skills, communication, respect amd decency are key as a GM of a restaurant. Even though you attempted to bring our vibe down to your sorrowful level,, we now have a story to forever remember an re-tell, as we laughed our way back to our private car where we told our driver about our experience, and ensured him to never bring his clients to Red Pony again. Definitely an experience we will never forget, in the opposite way than we expected...