Jerry L.
Yelp
Long review... Food and the set menu experience is probably 4.8/5. Will talk about it in the second part of the review. First, reason why I'm frustrated and giving it 1 star only...
When I go to a "fancy" restaurant, one of the minimal expectations is that you get the bill right. You make a mistake, no problem, you fix it, everyone makes mistake. But then you tell me you can't fix the error and instead, offer me an alternative. If you truly respect your customers, this alternative should be greater the error you made. Which is not the case here.
Here is the rant. It was dinner for 2. We both ordered a glass of champagne/wine to start. Then I ordered the 4 glasses wine pairing (prestige bundle). We were happy with the meal, everything's good. Then they started serving desserts, and someone came with a loaded cart of different alcohol selections. At this point, I only had 3 glasses of wine from the pairing/bundle, so I thought, the last one of the four pairings, for the dessert, I get to pair whatever I want by myself, and I ordered a brandy. Bill came, I took a look, the total was reasonable, so I was about to pay. Then the server came back and said he made an error and needed to re-run the bill. He brought the new bill, of course now I wanted to take a closer look. They charged for the 4 glasses wine pairing, and charged for our starter champagne/wine x 2, and charged for the brandy I got. So I told the server there is a mistake, if you charging me separately for the brandy, then I only had 3 glasses of wine from the pairing/bundle. He said he will look into it, and came back and admitted that they made a mistake, but he "can't change" the wine pairing to the 3 glasses wine pairing bundle (which is $75 instead of $125 for the 4 glasses pairing), "unless I choose to talk to the manager about it". Alternatively, he took off one of our starter wine from the bill, which is some where between $20 and $30. I admit, I was weak, I didn't want to argue this after a special meal with my partner which we both enjoyed. But it turns out, I am still very frustrated two days after the meal, hence this long review. Yes, it's not even $30, but hey, this is also just one out of the hundreds of reviews posted... You admitted you made a mistake, and assuming you know your menu (which you should), you know you are over charging me for $50. You removed a $20 item from the bill and basically told me that my options are either take it or it will get complicated cause I now need to talk to the manager? In any decent restaurant that respect their customer, the manager should already be at the table apologizing for the mistake. Apology if my expectation is high when I go to a place and paying more than $100 in tips... or am I supposed to be grateful that you didn't remove the tea from my bill as compensation instead, which is only $10?
If you got this far, or simply skipped my rant above, the food itself is amazing. And I loved the theme. "The Chalet" is very creative, loved it. One of the desserts definitely can bring out the kid in you. So I guess that also means it may not be for everyone. But even if you didn't enjoy the theme, the food is amazing. The lobster cappuccino sounds SOOO weird, but tastes great. And the venison's cooked perfectly. Minus 0.1 cause the desserts are too sweet for my liking. And minus 0.1 cause the first few dishes felt a bit rushed. Thank you for reading.