Krupa S.
Yelp
First off, I would like to say, we personally called the restaurant weeks before to place a reservation for a large party to celebrate a close friends birthday. They confirmed, called us on the day to make sure we were still coming at the scheduled time. Much to our surprise, when we got there, the hostess said our table WAS NOT ready and could NOT provide us a time for when it would be. Anyways, we went back 30 minutes later, and she rudely said, "I'll just text you whenever it's ready but you can come back in 15-30 minutes for more updates" and basically tried to get us out the door (just to give you an idea, we got the text at 10:40 pm over 3 hours after our scheduled reservation). The hostess said she could not help us even though, again we had a reservation. Considering we personally called to place a reservation, if they couldn't handle multiple reservations, they could have turned us down.
We then asked for the manager, who honestly was MUCH nicer. The only reason I am giving this restaurant higher than 1 star is because the manager understood our frustrations and apologized for their mistake. He promptly and personally turned over a table for us. He offered to comp some of our meal and ensured that that the remainder of our service was phenomenal. Our party would like to personally thank management for being professional and upholding our reservation. Our server was also amazing and so nice.
But what I will say is the hostess herself and her attitude will likely keep me from returning here, I understand customer service is a hard field to be in, but patronizing customers who have been nice but firm about having our reservation time protected, is NOT the way to go.
For drinks, the pear martini, prosecco, merlot, and old fashioneds were delicious.
As for the food, for appetizers we got were meatballs, zucchini blossoms and calamari - all which were enjoyed.
For the main courses, the carbonara and shrimp scampi were favorites. For those of us who were vegetarian, we got the asiago gnocci in pink sauce and the brown butter sage ravioli which were ok. The ravioli was slightly undercooked but the flavors were good.
The tiramisu was absolutely amazing, probably our favorite part of the meal. The lemon cake was also so good.
Again, would thank management for their professionalism. As for the hostess, please do not patronize customers and roll your eyes when we were patient and gave you a grace period to get our table sorted.