Carrie P.
Yelp
I visited Rockhouse Southern Kitchen on a Thursday night, for what was my third time visiting. Unfortunately, this visit left much to be desired. We were seated at the back by the host and then waited over 20 minutes without any acknowledgment from a server. My friend had to grab the attention of a passing server, who then expressed shock that no one had greeted us, even though at least four servers had walked by without a smile.
She mentioned that she wasn't supposed to be our server but would help us out and that she was juggling several tables, asking for our understanding. We ordered drinks and truffle fries, but another 20 minutes passed before we received our drinks. The wine glass had condensation, indicating it had been sitting at the bar for a while. I chose not to mention it, trying to give grace.
After another 10 minutes without our fries, I went to the bar to cancel the order. The bartender then had the server bring the fries to our table, even though I had asked to cancel them. When she arrived, she questioned if we had informed anyone that we didn't have a server. I reiterated that she said she wasn't supposed to be our server and had never introduced herself. Frustrated, I asked to close out our tab and declined the fries, suspecting they had been left out too long.
The really nice security guy overheard what happened and called the manager. She was a delightful person who did her best to resolve the situation, including offering a gift card. Despite her efforts, I informed her that I did not plan to return. She still provided the gift card, which I gave to my friend.
Overall, this visit was incredibly disappointing, and I won't be returning to Rockhouse Southern Kitchen.