Roots Chicken Shak

OMG!!! I came for the chicken sandwich and ended up pairing the chicken sandwich, with the fried fish sandwich as well. It’s always a win for me, when a chicken sandwich is made from a piece of chicken thigh than breast. The chicken was moist and season perfectly. The breading was super crispy, the same can be said about the fried catfish sandwich. The seasoning, and the batter made this fish sandwich.

I’m a fan of Tiffany Derry, so was looking forward to trying her chicken concept. The location in Legacy Hall is excellent, but be weary of what you order. I ordered the chicken nuggets with fries; learn from my mistake. The ‘nuggets’ looked like the overcooked remains at the bottom of a fries bag. I had ten pieces, the vast majority no larger than my thumbnail. A total rip off and with no way to taste any chicken due to the small size and overly crunchy exterior. DO NOT BUY! I was fortunate that others in my party ordered the chicken strips which were tasty and saved my meal. On the plus side, the banana pudding was good. Great flavor and not overly sweet. Bottom line, I’d go back for the great tasting chicken, but they need to remove nuggets from the menu because it does not showcase the restaurant’s great tasting chicken.

Absolutely Worth the Trip! I traveled all the way from Chicago and had Roots Chicken Shak at the top of my list—and it did not disappoint! The duck fat-fried chicken is next-level delicious—crispy, juicy, and packed with flavor. The sides were just as impressive, and the staff was super friendly and welcoming. You can feel the love and care in every bite. 100% worth the journey—this place is a must-visit!

Roots Chicken Shake was phenomenal! The tenders were so juicy and flavorful! Especially with all the house made sauces. We need to see more of these closer to my neck of the woods in Arlington! Love it! Will be coming back!

We love the food - only wish the chicken strips had the option for spicy! PLEASE CONSIDER THIS OPTION! Yes, I know there the spicy chicken sandwich but I don’t want the bread. Otherwise fantastic!

Got the spicy sandwich. Bun was stale, had little flavor. The young girl at the counter was very stoic and nonchalant. Guess she had a bad day. Didn’t care but the real question is the food good??? And it was okay. Got the banana pudding and it was just okay. Its good. Nothing special. NOW…. THAT SOUTHERN SWEET TEA??? OMG!!!! Best thing on the menu. Catfish sandwich??? 10/10!

Roots Chicken Shak in Legacy Hall serves up the most amazing crispy, juicy fried chicken! Me and my friends got several options to share. We especially loved their salads, tenders, and wings. Legacy Hall is always a fun, lively spot for lunch or dinner.

Roots Chicken Shak has friendly faces and amazing culinary delights waiting for you. However, If you have more than 2 kids, don't like a crowd and being engulfed in what felt like pure chaos. The legacy hall location is not for you. Being a visitor from out of town I had no clue what was in store for my family. I recommend hitting the 2nd location that isn't tied to a food hall. We had the spicy and regular chicken sandwiches, with 2 orders of duck fat fries and my son got the chicken tenders. I of course had to try the banana pudding. The flavor profiles are most certainly there with combinations that you would think wouldnt blend well but do but what else would you expect from a Top Chef alum! I will return but will hit up the secondary location.

Friendly service but who cares about that when the chicken is this good. The chicken is tender moist and flavorful. Epic.

I've been to Tiffany's Italian restaurant, which was underwhelming. However, I have heard that her fried chicken is amazing and a must try. Met a friend for dinner at Legacy Hall. It's a weeknight. So, the Hall wasn't too crowded or busy. I was able to walk right up and order. The gentleman at the counter that took my order was nice and said that it would take 10-15 minutes for my order to be ready. My friend already had her dinner. I hoped it would be with the wait. I walked over at approximately the time my order was to be ready and waited. Everything was served hot and fresh off the fryer. For freshly fried chicken, it was not soggy or greasy - but it was also not crunchy like one would expect fried chicken to be. Instead the outer part of the chicken was dry, not as bad as leather but dry. The inside was moist. Not much seasoning at all. It absolutely needed the sweet and hot bbq sauce. The fries were another story. They were perfectly cooked, crispy, and delicious. I honestly loved those fries. Overall, it was underwhelming. Honestly am kicking myself for not going to another place there to eat.

Got chicken and catfish burger. Both were excellent. Flavorful, hot, crisp, not overly greasy. Very good

I've been a fan of Tiffany Derry since her season of Top Chef, so Roots Chicken Shak was on the top of my list of places to try while visiting Dallas. It was a 40 minute drive from where I was staying, but absolutely worth it! This spot is located inside Legacy Hall, which is a food hall filled with delicious restaurants and an upstairs bar area. While the other options at the food hall were tempting, I had my eyes set on Roots Chicken Shak. I ordered the Spicy Bird without the kimchi mayo (I don't like mayo) and was so tempted to order fries, but I wasn't super hungry. It took about 7 minutes to get my order, which wasn't bad. I promptly dug into the sandwich and was immediately greeted with a delicious blend of seasonings and spices. While it has a very subtle hint of spicy, I wasn't disappointed as it allowed the other flavors to shine through. The chicken was tender, juicy, and perfectly breaded. I'm not a fan of kale, but the kale salad worked really well with the sweet potato bun. Again, I love hot chicken and normally would be disappointed if a "spicy" sandwich didn't deliver on the heat, but not in this case. It's truly a testament to Tiffany's skills as a chef. If there was a location near me in Vegas, I'd definitely be frequenting it often. Probably best for my health that there is not lol! Highly recommend making the stop if you are anywhere in the greater DFW area!

I recently had the pleasure of trying Roots chicken, and I must say, it was a delightful experience. While I usually order their wings, this time I decided to try their chicken sandwich, and I was blown away. The chicken was perfectly cooked, juicy, and flavorful. The breading had a nice crunch to it, adding an extra layer of texture to the sandwich. The sandwich with everything to this tangy sauce that complemented the chicken perfectly. The combination of flavors was simply amazing. The portion size was generous, and the sandwich was served with a side of crispy fries which were extra but the Duck fries were amazing also. Overall, I highly recommend trying the chicken sandwich at Roots chicken. It's a delicious and satisfying choice that will leave you wanting more. I want another right more typing this lol Location is inside legacy hall. You can park in the parking garage to the left of the building which is free. Seating was easy this time as I went during the day but keep in mind this is a food hall so it does get packed.

I'm going to get to the point succinctly in this review. I had high hopes for the chicken here. I ordered 6 wings with Sweet 'N Spicy BBQ and Ranch sauce. I also ordered the Baked Potato Casserole ( mashed potatoes, cheddar cheese, sour cream, bacon and herbs). The wings were average. The wings were very greasy and needed to be crispier and have some seasoning for flavor. The wings tasted bland, at 6 wings for $14 I need flavor and perfectly fried chicken. Why? Popeyes does it well it for cheaper so why can't Roots Chicken Shak do it even better for more? The Baked Potato Casserole was good, however the serving size was small! It was $5 but very small. The flavor was good and it was very cheesy. This isn't a bad menu item at all. I can't recommend Roots Chicken Shak, save your money. The service is subpar, nothing terrible but not average either. I wasn't greeted or thanked for my business and I was the only customer, there was no line (which was a red flag for me since this is located in the Legacy Hall food hall and a few other restaurants had lined for their food).

I was apprehensive to try with the chicken being fried in duck fat. Boy am I sad I waited so long to try. This food is DELICIOUs. The service is phenomenal.. everyone's so nice. The ambiance is that of a typical food court. Oh! Their koolaid is to die for.

4.75/5 stars from me!!! I was enjoying a meal from another place in the legacy food hall that didn't have any veggie side options- so my homegirl recommended this place because of the salads. The Caesar salad was the ONE! I am a Caesar salad super fan, so I was overly excited when I saw they have real anchovies they put on it. Omfg. So flavorful! I also like that they used kale and mustard greens, it reminds me of how my grandma would use a variety of greens. The service was top notch, the person working the counter was preparing the food and taking orders and was doing so super efficiently. They reminded me of one of my aunties, really pleasant and welcoming. I will definitely be back to try more things!

I love Chef Tiffany so while in Dallas over the holiday break I had to try one of her locations out. I love that you this place is located in Legacy Hall and on the first floor. The sandwich was wonderful other than the one olive I found but the spicy mix they put in the sandwich is amazing. My fries were cooked to perfection crispy on the outside but soft on the inside.

The chicken wings and fries were absolutely amazing. They had great flavor, and texture to them and were made great! The nuggets were small and not as flavorful. Overall, the food was really good I did have a very negative experience interacting with the person who worked the front counter who was extremely rude, and disrespectful. Was not friendly when taking my order, which is fine but gave me an extremely hard time when I asked for the sauce that was included with the chicken nuggets I ordered. Told me, I had to ask for it beforehand when ordering even though she never asked me if I wanted sauces and I don't know of any restaurant that expects this when it says the sauce is included with the meal I ordered. She literally yelled at me when I politely asked again apologizing that I did not know that and that it says on the menu it's included. She never ended up giving me the cluckin sauce, and I just gave up as I was tired of being chastised and disrespected over a very trivial thing. It is to bad because the food was really good, and I hope that the restaurant doesn't lose business when they have a quality product because they have their employees acting very mean and hostile towards customers.

Sorry not sorry, might be the best chicken strips I've ever had. They're cooked in duck fat, which to me felt like the chicken strips were less greasy?? But regardless I'm totally here for it Also ordered the Shak Caesar Salad and soo impressed as it didn't taste fishy at all. There is an option to add anchovies on top, but I declined. I also really loved the location, it was inside a food hall. So there's plenty of options, especially for a drink or desserts! Overall People working there were very friendly and was such a great dining experience!

I had high hopes as it looks sooooo good! But it appeared more crisper than it actually was and lacking a little seasoning for me. I would still give them a 7/10 as it was still pretty decent. The service was fast and efficient. It was packed inside due to an event but they managed to handle the long lines well.

Don't get the Kale caesar salad it tasted like plastic. Also the baked potato casserole came out of a plastic bag. I do not recommend this place. Service was also horrible.

Went to Legacy Hall on a recent trip to Dallas. My favorite food is fried chicken, so I picked up some wings at Roots Chicken Shak, run by Tiffany Derry, a celebrity chef. Placed my order for wings and fries cooked in duck fat. They took awhile to come out, but they were super hot when I got em. They came with 3 homemade sauces, ranch, spicy, and honey mustard. The wings and fries were crispy and fried well. They had a rich flavor and heavy mouthfeel from being fried in duck fat. Pretty good overall, 12 wings was a bit much since they were so rich.

Wanted to love it more than I did...crust on the chicken wings too thick to let the duck fat flavor its fried in to add its magic! However, drum roll....Chicken sandwich and sweet potato bun was the 5-Star winner winner chicken dinner!! Ordered via Door Dash so food just wasn't as hot as it should have been for me to give a completely fair judgement. Fries were undercooked; ordered all the sauces but they just didn't complement tenders or wings. I honestly feel my experience could have been better in person and so I'm willing to give it another try

This is highly usual of me to give five stars to a restaurant when their food wasn't perfect but their chicken strips were the tenderest chicken strips I've ever had in my life, assuming that chicken strips and chicken tenders are the same thing. Those get 5++ stars. I'm not sure whether the duck fat had anything to do with it. I'm sure the tenders were marinated or brined. Whatever it was it was perfect - crunchy and tender at the same time! I also ordered a small side Caesar salad, which was almost perfect. I appreciated that the person taking my order asked me whether I wanted anchovies on top. I've never been asked that at a restaurant before when I ordered a Caesar salad. My friends who dined with me were all impressed by the anchovies on top of my salad. I appreciated the crunch that the breadcrumbs fried in duck fat provided, however, I thought that the salad was over dressed. I wish I had told them to put the dressing on the side. I feel like this restaurant is a hidden gem in Legacy Hall. People are always waiting at Son of a Butcher, but there isn't as many individuals waiting here. Everyone should try this restaurant out, if only for their chicken strips!

I just moved into the neighborhood and was surprised that none of the restaurants serve New Orleans or Cajun cuisine. Seems like a missed opportunity. Well, this past week for the Mardi Gras festivities in Legacy West, Roots decided to offer a limited time Fried Catfish Sandwich. It is delicious. The fish itself is perfectly seasoned and fried, not too heavy on the batter. However, the star of the sandwich is the tartar sauce which is one of the best I've had in the area. Extra points that they serve it with Kale and not lettuce like most po boys. I'm happy to report that the fried catfish sandwich has been added to the permanent menu. I've had 3 of these bad boys this week. It's a must!

Best Fried Chicken Wings and fried chicken I've had since moving to Dallas after living here one year. The kool-aide will have you hook like a drug addict! Lol it's super sweet so be prepared. This is the only place I will order or pick up banana pudding outside my mama! Haha I've also been to her sit down restaurant, see my other reviews. Congratulations on your recent franchise deal. I am not surprised, you definitely have a few winners on this menu.

This place in Legacy Hall has amazing food! The big chicken sandwich (pictured) is only $7.95! (If you saw 8.95 on here it's the price for ordering through this app). I've paid $12 --15 for smaller, less tasty chicken sandwiches. With all the choices at Legacy Hall I always come here because all the other foods I can get along Preston Road but there's nothing like Roots.

Sadly not as good as the standalone restaurant. The chicken is dry and overbreaded and fries weren't that crispy and were a small portion. The best part is the sweet tea though. One of the better ones I've had.

While at Legacy West, I stopped by to try the duck fat fries while I sampled some of the other vendors. The fries weren't salted very much so I can't say much about them. I'll still look to try out some other items like the chicken tenders that my friends rave about.

Everything was great will be back. I had the big bird and the duck fat fries, both were great fresh and hot..

WHATEVER YOU DO, DO IT!!! ‍ This chicken is so soooo good! Not only is it good, it's incredibly FRESH each time I go. The duck fat fried chicken makes this place so exceptional & rare. I love the chicken. My family loves the chicken. It's the best. The Strips, Wings and the chicken sandwich are all so delicious! 10/10 RECOMMEND!!! YUM!

Never had any issues with the food. Frequently order. Good food. Good service. Now I apparently need to meet a word count requirement just to say I like a place. Seems silly but ok.

The fried chicken was good but a little on the salty side. The spicy chicken sandwich was decent - a bit too salty for me.

OMGosh! Yummy Food!!!! Definitely will be back soon! Did you guys know Duck Fat has lower cholesterol then veggie oil and butter...equal to olive oil, but it adds more favor. Also high smoke factor. We shared a spicy chicken sandwich with FF's and the kale salad on the sandwich was to die for. We also shared some chicken strips and the India sauce with curry was also our fave. TK Rocked! Chicken Shak was a Yum! Made our tastebuds Dance.

I was very impressed by the Spicy Bird sandwich. The chicken is juicy and flavorful. It isn't all that spicy. The tomatoes, jalapeños, cheese, and lettuce all compliment the sandwich really well without taking away from the delicious flavor of the chicken. I also tried the duck fat fried chicken wings and fries. They were extremely fresh and tasty. For dipping sauces I got ranch and the hot sauce. The ranch was decent but the hot sauce was kind of weird. It had a weird sweet taste. Definitely try the SPICY BIRD and their fries!!

Amazing! I found out that the owner is a person of color and a celebrity chef. The chicken wings were amazing. I was curious about duck fat as an oil used to prepare this. It has a greasy taste to the chicken but not a heavy feeling. My lips weren't oily. It was the taste... I could tell the chicken wasn't fried in regular oil. Excellent service and I'd visit her again when in Dallas.

I don't know if I received a bad batch but it was flavor less and dry. I ordered the duck fat wing combo and was disappointed. I've been wanting to try this place for a long time because of the reviews. The wings were fried hard with little to no meat because the wings were tiny and the taste of day old grease were overpowering. I let my husband try it and he was not a fan either. The staff were friendly though. I could have had a better lunch at Popeyes for cheaper lol!

Roots was what prompted me to make the trip to Legacy Hall as Ive wanted to try Chef Derry's food. Based on reviews, I got the spicy chicken sandwich and the duck fat fries. The spicy bird was huge and the chicken was so flavorful and juicy! It had giardeniera as a condiment plus a really light sweet potato bun which I loved. The duck fat fries were hard to stop eating, the crispiest I've had in some time. Roots is a must-visit for anyone checking out LFH!

Just moved to the area and wanted to try something on the food hall. This location is a 5 minute walk from my temporary apartment. First off the food hall was crowded on a Saturday and loud. After we couldn't find a seat we opted to get or food to go. I ordered the spicy bird and my husband the regular. The chicken was nice ans plump and very lightly breaded. All the topping was fresh and prepared nicely. We also got the duck fat fries and they were good, nothing was greasy at all. As I was waiting for my food I saw a lot of chicken wing orders and they look good not wing parts the whole wing. I will definitely try that next time and the salads look good.

Ordered 6 piece chicken strips, and they count this tiny piece as a part of the count. Ridiculous!!!

Loved my chicken strips!! Sauces were also excellent and like that 3 flavors are included. The only one I didn't try was the west indies hot sauce, but heard it was excellent (I just can't handle too much spice so opted out). Although the sauces were excellent, I even enjoyed the chicken without sauce. It was super crunchy and flavorful. The fries were just average tasting to me. The employee who took our order was very friendly and we got our food quickly.

Second visit back in February. Menu prices look like they were updated since then from the website. They were running a Tuesday special in February where tenders were $1 each, which is half off from regular pricing. The tenders are fried in duck fat... don't really think it makes a difference and tasted like regular strips. Tenders are sold in 3, 6, and 12. An order comes with your choice of sauce. I ordered the spicy one, but I think I got a ranch instead. I find it weird that the price per tender is the same for all different counts. I would expect a 6 count tender to be cheaper than 3. (Website now reflects something different.) They were good and I think the regular pricing is decent compared to everything else in Legacy Hall.

So there you are watching Food Networks Tournament of a Champions and you hear about Tiffany Derry's signature place in Dallas. And as a newcomer to this neck of the woods, you want to try anything that comes as recommended. Luckily this place is a stones throw from my office, not sure if that is a blessing or a curse? You can ask my waistline later on... So amongst an array of different stands at the Legacy Hall we find Roots Chicken and proceed to order the signature Big Bird and a Spicy Bird, couple of orders of fries and to top it off the banana pudding to share. Both sandwiches were topped with fresh toppings (tomato, onion and kale - which is different but good). The chicken is nicely breaded and it doesn't fall off like in many other places. You get a decent piece of chicken that is bigger than the bun. I tell you it was me a sandwich. I tried a bite of the spicy bird sandwich and to be honest, I expected the chicken breading to be a little spicier. The fries are good, no complaints especially with the salt and pepper seasoning. Not as to the dipping sauces, we got all 4 to give them each a try. The sweet n spicy BBQ was standard fair, the honey mustard was likewise okay. The ranch was thick and could do with more seasoning for me. And the West Indies hot sauce, the one I was most looking forward to trying was actually a little disappointing. Very runny and not enough heat. Maybe another scotch bonnet or 2 to take it up a notch. Then we get to the banana pudding. All I can say is I ate half of the portion and couldn't anymore. The sandwich and fries filled me up whilst the pudding was flavorful with good portion of fresh bananas and still crunchy biscuits. I will be back. Let me burn off some of todays calories first.

The food lived up to the hype. All that could be said is, "WOW!" I had the Spicy Bird. The chicken was coming out the bun. Enough chicken for a third sandwich. The first bite wakes you up. Do not sleep on this place. They need a bigger restaurant. If they did, Popeyes would bow down to them. Lastly, THEY HAVE KOOL-AID!!! Enough said

The food if excellent! This place is a little hard to find because it is tucked away in a food court. Really good food and the people are very nice.

#SupportBlackBusinesses We were so excited to head back over to Legacy Food Hall and try one of DFW's well-known chicken spots, Roots Chicken Shak!! For about $39, we got six chicken tenders, six (jumbo) crunchy wings, a side of fries, and 2 fountain drinks. The chicken wings were crunchy on the outside, while steaming hot on the inside! Even while sitting out on the patio for 20 minutes, the wings were still hot throughout the entire meal. The chicken tenders were great but HONEY the dipping sauces were tremendous! We grabbed one of everything for tasting purposes. Honey mustard, BBQ, ranch, and a homemade sweet and sour sauce that I'm blanking on the name of. The savory crunch from the chicken plus the creaminess dipped in all of the sauces made a great team. Roots' uses "duck fat" with their chicken and I wasn't mad at it! Everything came out fresh from the kitchen so we didn't mind the additional wait. Can't wait to visit again and try the chicken sandwich. Everything was so good!

Love the Roots chicken! It's so different from other fried chicken, first off it doesn't even taste fried! The fries were also so crispy and tasty. Their sandwiches looked big and filling too. Loved their sweet tea, it has a different kick too but worth it. And their koolaid is a homemade recipe.

This is a winner for some chicken dinner. What makes this place interesting is that they cook their french fries in duck fat. & OMG, it just enhances the flavor & crispiness. You gotta try their Spicy Bird & fries. It's so good! Oh, & the customer service is fabulous! Will definitely become a regular here!

My friend was raving about their Duck Fat Fried Chicken Wings so I had to try them. The Duck Fat Fried Chicken Wings were seasoned well so you didn't need to dip them in any sauces. The chicken wings were juicy and tender and the skin was super crispy. However, there were chicken hairs that weren't plucked on a few wings :( Clucking Sauces: West Indies Hot Sauce - not super spicy. Tangy. Honey Mustard - my favorite! The perfect amount of sweetness and spice from the honey and mustard.

Oh my, this fried chicken feeds 2 easily with take home! Southern cook greens, and great drinks! Will definitely return and probably eat the same meal!

THE CHICKEN WINGS!! Sooo good and fresh and crispy. We enjoyed the duck fat fried wings and fries and it was all so delicious. They have decent ranch too & the sweet tea is so good & refreshing. Great customer service too. We will definitely be back for more.

Saw this place on Instagram and it looked amazing and was incredibly hyped. I consider myself a bit of a chicken sandwich connoisseur. I've had countless chicken sandwiches all over the country and this is the only chicken sandwich I did not finish eating. Ever. That's how bad it is. Aesthetically, it looks amazing. Quality and taste-wise it was horrible. It uses dark meat chicken, not white meat, and the quality of meat was horrible. Sandwich tastes bland and boring and the meat ripped apart rather than being able to be bitten apart. Complete waste of money and total let down. The duckfat fries were 10/10 and the tea was one of the best teas I've ever had. Chicken was horrible.

Great food in a fast, fun location in Legacy West. Not cheap, but extremely good. Get there soon

I just went yesterday and had the chicken sandwich and it was a party in my mouth for sure! I haven't been here in a while since the pandemic and there have been such a high turnover of restaurants at the food hall, so I was relieved to see that Roots was still there. I also had a side of fries. Nothing beats this fried chicken sandwich from the massive fried chicken that sticks out beyond the sandwich to the juiciness of it throughout every single bite. The fries are a bit underwhelming. I went during lunch so they were somewhat busy, but after I ordered I just walked around and by the time I came back, my order was completed. It seems a bit pricy for one sandwich, but compared to the rest of the food at the food hall it's definitely a steal and it's worth it for the party that happens in your mouth. I would eat that sandwich anyday!

First things first - the food was decent (we finished everything!) but we had a negative experience due to the cashier. Atmosphere and service is also important , not just the meal. My wife ordered food and waited a while and saw people who ordered after her get their meals. Thinking, she had missed her name being called and seeing a tray waiting, all she asked was "is that my tray." The cashier rolled her eyes and just walked away without saying anything. Just because you are having a bad rush/day does not mean you can be rude to people. If you're at Legacy, we recommend Buttercup Chicken Tenders, or the 2 Taco places, or the Asian cuisine before Roots.

After watching Chef Tiffany on Tournament of Champions, Beat Bobby Flay, and Bobby Flay's Triple Threat, I was so excited to try her chicken shack. I was not disappointed. My son who hardly eats lunch at 3 strips and fries. My daughter ate 2 strips and she is very picky. My husband said the food better live up to the hype since we went out of our way to eat at the shack. He was thrilled. I am definitely putting this on my return trip to Dallas.

It was pretty good. The chicken strips were juicy and had flavor. The fries were seasoned good too! The honey mustard sauce was the one to use for sure! Customer service was good. Will definitely try again hopefully when COVID-19 is under control.