Bethany B.
Google
I've visited this place twice now. After the first time, I chose not to write a review, hoping it was just an off day. Unfortunately, after our second visit, I feel compelled to share our experience.
Visit 1:
We placed our order, received a number, and sat down. My husband's espresso came out fairly quickly, followed by our food. He got a pastry, and I ordered the breakfast sandwich on a gluten-free wrap. However, my drip coffee never arrived. After we finished eating, I went up to ask about it. I was especially disappointed because they advertise bottomless drip coffee, which I wasn’t able to take advantage of. When I finally got the coffee, it was missing the oat milk I had requested. The breakfast sandwich itself was also disappointing: dry and flavorless.
Visit 2:
We decided to give them another chance, but the experience was worse. After waiting 15 minutes with no drinks or food, I asked where we were in line. The woman at the counter told me, “I have 21 drinks ahead of you.” I mentioned we had arrived well before many of those people. They eventually realized our ticket had been tossed and had to reprint it.
My husband got his espresso pretty quickly after that. My drink was forgotten again. When I finally got it, it still didn’t include oat milk. I ordered the Zeke's breakfast burrito, no cheese or egg, with added peppers and avocado, and it was barely cooked, cold, and honestly inedible. In the picture look for the "hash browns". They were way undercooked.
My husband ordered the lox bagel, which showed up with no lox at all. He also got a croissant with a brownie in the middle and asked for it to be warmed. The outer chocolate was melted, but the inside was still cold. The chocolate also tasted more like cake frosting than actual chocolate.
While we waited (again, without coffee), we watched the front counter. It was clearly disorganized, staff jumping from register to register, random people running food, and only two baristas trying to manage a long list of drink orders. It was chaotic. They assign numbers to guests but don’t actually use them to call orders, which just adds to the confusion. At one point, a customer received an iced drink when she expected it hot. When she asked about it, the employee rolled her eyes and seemed annoyed.
Before leaving, I asked an older man with a beard, who seemed to float in and out of the employee mix, for a drip coffee refill. He told me, “You didn’t order a drip coffee.” I replied, “Yes, I did.” He responded, “Well, it wasn’t in a mug, but it only costs me 20 cents anyway,” he said irritated as he turned to refil my drink. I checked the menu and saw no mention that drip coffee only counts as “bottomless” if it’s in a mug. In fact, I looked around, not a single person had a mug.
Final Thoughts:
The food was subpar, the service was frustrating both times, and the organization at the front is a mess. The staff seemed overwhelmed and, frankly, annoyed at customer questions. I really wanted to like this place, but after two poor experiences, we won’t be returning.
