Sean C.
Google
First, credit where it’s due: our waitress was fantastic. Super friendly, attentive, and genuinely apologetic when things went wrong. She handled the situation professionally and was easily the highlight of the visit.
The buffalo wings themselves were amazing—great flavor, cooked well. That said, we ordered 10 wings each, which arrived together in one large basket. When we split them up, we realized we had only received 24 wings total. That’s confusing considering wings are ordered in increments of ten. It honestly makes you wonder how that even happens.
We brought it up to our waitress, who immediately alerted the manager/bartender (the one with the wing tattoo on the back of his neck). Unfortunately, this is where the experience really took a turn. He was extremely rude, never apologized once, and didn’t offer any explanation at all. The only thing he asked was whether we wanted the missing wings “for here or to go.” Since we were watching a basketball game, we said for here.
About ten minutes later, he came back, dropped the wings on the table without saying a single word, and walked away. No apology, no acknowledgment of the mistake, no explanation—nothing. The waitress later came back and apologized again, which only further highlighted how poorly the manager handled the situation.
Bottom line: the food is good and the waitstaff is great, but the management response was unacceptable. Mistakes happen, but refusing to apologize or communicate is a choice. Make sure you get what you pay for when you come here.