Phoenix Palace Restaurant

My family made the honest mistake of choosing Phoenix Palace to celebrate a personal milestone, and the way we were treated from the moment we arrived was sincerely the worst dining experience I have ever experienced. Our party was large (17 people) and so we requested two tables to be pushed together to ensure we could all eat together. The woman serving (whom we believe is the owner) initially refused to push the tables together, claiming this would disrupt the flow of the space. The restaurant is large and there were only two other couples eating in the far corners of the other side of the room the entire time we were there. We should have left right in that moment, but after a lot of back and forth, my dad talked her into seeing that we were celebrating a family event and that it was important we were all seated together. That seemed to sour the owner’s mood. She proceeded to serve everyone with a frankly bizarre and patronizing attitude. At one point, she made a remark about the amount of food we ordered, and since there was only one cook, the food came out platter by platter over the course of 20 minutes instead of all together at once. She also made a comment implying that the food was coming and that we needed to wait, even though no one was making demands of any kind. The worst was when she took a platter of leftover beef that everyone had already served themselves from and scraped it onto my dad’s half finished meal. He asked her, “how did you know I wanted that?” She said, “I didn’t, but that’s what you get.” We were all shocked by the audacity of her action. I have never seen a server take leftovers and just dump it onto someone’s plate on which they were still eating. My dad then asked her for a fresh new plate as he had not intended to eat what she had scraped onto his his original plate. My mom proceeded to ask her why she was acting so rude, and the owner practically waved her off. I think it must have clicked after that moment because from then until we left, she became overly friendly the rest of the evening. As for the food, it was sincerely some of the worst Chinese food I’ve ever eaten. The fried rice was burnt and dry, with a strong smoky flavor that overpowered anything else. The shrimp had not been deveined. Everything was overly sauced. The water tasted as if it had been siting in a dirty tank. Just nasty, hastily made food. The bill came out to $400, with a side of attitude and snark. We will never return to this establishment, and we will make sure everyone we know in the East Valley is warned about the horrific service and the mediocre food. Horrible experience.

The food was delicious, and the staff was friendly. What stood out to me the most was the shrimp balls served with bamboo shoots as handles and the use of reusable chopsticks. I also want to give them credit for their eco-friendly efforts.

Constantly bustling with Chinese ladies serving dim sum from carts. They may not have all the huge tables and lazy Susan's (the american name of the rotating serving platers) but the food is amazing. Unbiased opinion, get the tendon.

Update-the last time we were there was not a great experience. We probably won’t go back. Our meal was really good. The roast pork fried rice was excellent. The fried dumplings were ok but not awesome. They could have used a delicious sauce to dip them in. The shrimp in garlic sauce and chicken and vegetables were very good. I was disappointed that it wasn’t a Coke establishment since I love Coke with Chinese food.

Definitely a very large dining room inside that you cannot really see from the outside. We were here on a Saturday afternoon and were surprised to be seated right away as we often see an overflow of customers waiting outside the doors. They have your typical dim sum fare at decent prices. Three women were pushing the carts around to the tables. We were serviced quickly and were able to find all of the items that we wanted. The quality was good and tasted delicious just like what you would expect for a restaurant like this. Additional items can be ordered from the kitchen. I will have to come back to try their dinner menu. Definitely one of the best dim sum restaurants in the Phoenix area.

Phenomenal cart service dim sum. Lovely options. Always amazing. I have several dishes here. Egg tarts, har gow, shu mai, steamed and baked pork buns, chicken wings, green beans, meat/beef balls, and of course hot tea. Best to come early before they start running out of options towards closing time.

1st time at Phoenix Palace was good, and the service was very good. The carts were around, and I never had to wait on a cart. Although I love Great Wall 🧱 but Palace seems to have more dim sum

Went into Phoenix Palace with no expectations for a last minute meal- this ended up being hands down the best orange chicken I've ever had, along with an incredible cashew chicken, lo mein, and dumplings. The orange chicken is fried and packaged separately with the sauce, which is easily the best orange sauce I've ever tried. Keeping the chicken crispy was key, and it's well worth it. Dexter, who was working New Year's Eve, was kind and helpful in his recommendations for our next visit, which will be very soon!

Five of us went for lunch. It was nice. If you're going for dim sum, it helps if you like and eat pork as most dishes offered had pork, seemed like 70%. About 20% had shrimp or fish. Also, it helps to know what you're getting, or that you're adventurous. I'm more the latter, however, some of my friends were neither. If you're like them, I would suggest you order off the menu. All in all, everyone was super nice!

Came in with my pregnant belly to curb my dim sum craving. And this place satisfied it indeed. Walked in on a busy Sunday morning and was seated within minutes. This place runs very efficiently and I must say the ladies wheeling around the carts do give you the nostalgic-aggressive-dim-sum-cart-lady vibes but they are slightly gentler and a little less pushy than what I'm used to. The moment I sat down at my table a pot of tea and my soda came out within seconds (again, the speed of efficiency here!). Their dim sum overall was good. Not the best I've had obviously however, because of the friendly service I cannot go lower than 4 stars. I'm taking my banh bo and Chinese broccoli home to-go with me because I'm way too stuffed from the siu mai, hargow, turnip cake, shrimp cake, etc. I hope my baby in my tummy is happy cause I need a nap now!

When my brother and his girlfriend asked if I was free to go to Dim Sum with them this afternoon, I was all in... It had been a long time since I've had Dim Sum and I had never been to this place before. While I didn't try everything (I just could not do the chicken feet or the cow stomach), I did enjoy *almost* everything I did try! My favorite dishes were the shrimp dumplings, shrimp/scallop dumplings, shrimp wide noodle, green beans and Chow Fun Beef. We also had seaweed salad which was a bit random for Dim Sum, I'm told, but it was good! And the egg tarts for dessert. After I was super full, I realized there were a few other dishes I would have liked to try... sticky rice with chicken and bok choy being a couple of them; I guess I'll just have to return for these next time. This is definitely a fun and delicious experience and I recommend it if you haven't been before or if you have a group of adventurous eaters. I will be back!

phoenix palace is one of those places where the food is supreme but the setting isn't great. Older place with outdated decor but this place I consider the best chinese food in the valley. Service is always fast and friendly. Goto dishes are Dim Sum (not served after 3pm) particularly the Shumi, lo mein noodles are outstanding here but need to be fresh from the kitchen.

Variety of Chinese dishes recommended pineapple & shrimps fried rice, sweet & shots dishes are great! Get reservation if needed, Christmas Eve is crowded & nice ambient to hang out with family and friends

Visiting from San Francisco and craving dim sum. We had read lots of reviews and this seemed to be one of the best in the area. Decently friendly staff and we were seated quickly at 1pm on Saturday, but food was so disappointing we left after our first dishes. Shrimp dumplings were falling apart, Chinese donuts served cold, and flavorless pork buns. Don't bother.

The host was a bit rude. We asked about dim sum and he said "we don't do that". He was very stand-off ish and nonchalant. We asked questions and he said "it's like any other restaurant". Impolite. Did not stop us from trying the food, we wanted to satisfy our cravings. All the other servers were on it and super nice. The food was good. This is what we got between us two and 2 Cantonese dinners!! Very filling , be ready for lots of leftovers! A good place for big crowds. They have the glass circles on larger tables to spin and share entrees easier. My favorite thing was the chicken lettuce wraps.

Came here for the first time since we really wanted dim sum, and it did not disappoint. This place is the traditional dim sum restaurant where the dim sum rolls around on the cart and you choose what you want. The service is quick once you get seated, but you really have to pay attention and flag down the server if you're not seated near the aisles where they roll around. You can also order dishes if you want something specific and don't see them rolling around on the carts. The food was great, definitely won't be my last time here.

I'm surprised I nverr reviewed this place. I've been coming here for years.. This is my go to dim sum place. Best to come before lunch time during the weekend. It does get pretty busy. Not a cheap place to eat but that also depends on what you order. Just know bigger the plate more expensive . I've had other dim sum place in the valley but this is the one place I always come back to. Pretty good selections of dishes also. $74 bux before tip. Ouch

I met up with some girlfriends here for dim sum lunch yesterday. I forgot to take pictures cuz we ate everything so fast. We ordered the turnip cake, chicken feet, beef rice noodle roll, Gai lan vegetable... Not as good as back in Hong Kong, but not bad. You can bring your own tea if you want.

We decided on Vietnamese Cuisine for dinner. We drove to a couple of our "Go-To" spots and realized they were closed for vacation. Drove to another Vietnamese restaurant and was informed that their kitchen had closed for the night (we got a late start due to my gym workout lasting a little longer than expected.) We looked across the parking lot and saw Phoenix Palace, so decided to eat there. Upon entering we were met with warm, friendly staff who seated us immediately. The dining room is very spacious and beautifully decorated. It was evident that this restaurant is fully equipped to host private special events, such as, wedding receptions and the like. We ordered Beef Chow Fun, Orange Chicken, Steamed Veggies with Shrimp. Each dish tasted great! I was especially impressed with the Orange Chicken. It was the best I've had in a very long time. It looked amazing; nice and plump while perfectly coated in delicious sweet and sour sauce. The sauce was light and not overly saturating. The texture of the chicken was perfect. Each bite was as good as the last. Each bite had a light crisp followed by tender meat. The chicken maintained its internal temperature very well, as each piece tasted very fresh. Glad we stopped here and look forward to coming back for Dim Sum!

We've been coming here off and on for over ten years now. It's been our go-to place for dim sum on this side of the Valley. We've come for dim sum on both weekdays and weekends. Understandably, weekdays have less of a selection since it's drastically not as busy as weekends. However, on our most recent weekday visit, we found out their smaller selection got condensed even more. Previously, on past weekday visits, we were still able to get about seven to nine different items that we like. On our more recent visit, however, they only had about five items that we liked in their selection. If you're coming here for dim sum, I would only recommend coming on the weekend now instead of any day of the week, but make sure you come early so you can snag a table without having to wait for a long time for one to open up. Depending on how busy they are, service can be a hit or a miss. I will say though, that the taste of their food is average, yet consistent.

Ambiance isn't bad, the staff is friendly, service pretty good.We came during the week right when they opened, and it wasn't busy.The food is pretty good. We had the dim sum and are satisfied.

We come here for their dim-sum especially knowing that it's not just available on the weekends. Park: Lots of spaces around so easy to find free parking. Food: Carts go around and you can choose try to something new or go for your favorite or the traditional dim sum dishes.

First time eating here. Was seated immediately and was helped right when we sat down. They do have a menu but you need to ask for it. The servers walk around with a cart full of options. It can be confusing for a first timer, but they are there to explain. Majority of what we got was fresh. We also ordered off the menu which took around 5-10 minutes to arrive. Arrived on a busy day so it was loud. No music or TV in the background. I'd come back here again, as this place is good for share plates.

The food is okay. The chicken dish was flavorful, but also a bit on the salty side. The black fungus was soft. The snow peas were cooked well. The rice was also okay. It was a bit on the softer side. It might have been cooked with a little too much water because some bunches of the grains of rice were stuck together. They also sell dim sum, but it is only sold in the morning and not the evenings. During the dim sum hours the place is packed and they are very busy.

One of the best dim sum restaurants we've been to in AZ, they bring the carts over frequently enough where you aren't sitting waiting, give this place a try!

Quick & delicious! My family and I were looking for somewhere good for Dim Sum. Quickly greeted and seated then, served dim sum!! All of the items we had were amazing. We will definitely make the drive to eat here again.

This is our go-to dim sum spot in the Phoenix Valley! The shumai is a must, and I always love the shrimp & chive dumplings and the xiao long bao when they have it (have had to order from the back before, they aren't on the carts). Sometimes the fried items like the shrimp balls or pan fried dumplings are cold if you don't get there right at opening, but other than that, no complaints on the food itself. Service is often very quick regardless of how busy it is.

I hadn't been to Phoenix Palace for many years, so I decided to give it a try again. Bottom line, it was fine. Not stellar, but fine. The siu mai, har gow, and stir-fried noodles were the best of our order. The crispy roast pork was pretty good but not as crisp as I prefer. The duck was a little too greasy for my liking. We got burnt barbecue pork buns, and to their credit, one of the staff noticed and immediately offered to replace them. Service was definitely better than I remembered. I don't think it's worth a detour, but it's a good, basic dim sum choice.

I'm kind of super bummed that I didn't like this place. Went to try dim sum outside of our regular local spot(s). My boyfriend and I came here and sadly there were bugs on our table and the was a complete dead fly in our shumai. Thank goodness I looked at the black bug more closely. But perhaps the bugs were due to us sitting so close to the entry... When I informed a server she immediately took it away and gave us a new one but it turned us off. What I had before that point was good but I just cannot get that image out of my head

Came here with a large (30+) Meetup group for lunch on a Saturday. Phoenix Palace was very busy. I was 10 minutes late, and was pleasantly surprised that our entire group was already seated and had food on the table! We took over three tables. We came specifically for dim sum, and the group ordered a variety from the carts. I also saw a few people order from the menu. The staff was quick to respond. I'm a pescatarian, so I only indulged in the seafood and veggie options. My favorites are har gow and ha heung, both of which contain shrimp and are delicious! I've been meaning to come back to Phoenix Palace and probably will soon. I like the location. I can get lunch, get some sweet treats and snacks, and my grocery shopping done all in the same shopping center!

I loved their selection of dim sum options. Their custard tarts were exactly what I've been looking for since I've moved to Arizona. Idk why I didn't try this place sooner. This dim sum experience was very close to what we have in Hawaii.

A great dim sum place. Not anything fancy or extravagant, quick and direct service. There's usually a bit of a wait but it is worth it. Prices are reasonable. It's a cozier space, with many round tables crowded together. Some days we've had it where the food is a bit saltier than others but still good. It definitely scratches the dim sum itch, and is on par with what you expect. Do not expect to be treated like you're anything special, and be prepared to push back on dishes you DONT want making to your table, but that's all just a part of the experience. If you go with a seasoned dim sum connoisseur you'd have a better time, but is still totally do-able as a first timer. Good luck out there!

Average taste. Nothing impressive. Ordered 6 plates in total and egg tart is my favorite. Shrimp dumpling skin is too soft.

My first Dim Sum experience was at Phoenix Palace. Delicious, so delicious. I will tell you - this place gets PACKED. Fast. If you're going to try it out, I highly suggest coming here early. You'll also get really fresh Dim Sum. I call that a win either way! Service is something of a hit or miss. With it being so busy, service slacks a bit here or there. It's just something that happens. I would just be prepared for having to flag down somebody to help you out if you need it. Otherwise, this place is definitely somewhere that I will continue to visit. Now I want Soup Dumplings..

My friend and I were in the neighborhood and craving Dim Sum at 12:30 on a Tuesday at lunch time. What the heck happened? Last time I came here was 1/23/2022 and gave a fantastic review on the Dim Sum. Today 7/26/2022 was by far the worst tasting Dim Sum I've ever had, ever! Service was Ok, slow in getting the carts out as we sat waiting after I asked several time what was happening and all I got was "it's coming it's coming". The Har Gow (shrimp dumplings) were horrible. Frozen ones from the grocery store would of been better. The skin was tough, no taste and barely warm. I also ordered the tripe that was hot in temperature but was not cooked enough, it was very chewy. Steamed BBQ pork buns were bland and doughy with little meat. The only dish that was decent was the Baked BBQ Pork buns. Even the water tasted funny. Sorry, this experience makes me not want to come back for a very long time.

Great place for some simple Chinese food! Pictured is; spicy Mongolian beef and chow fun with beef $15/dish and given with white rice! Good service and ambiance!

Phoenix Palace dim sum is tasty and good. I did a take out order and the items are always hot and ready to eat. They are quick and fast with their packaging even though they are busy at Phoenix Palace, even on the weekends. When looking for parking directly near Phoenix Palace you'll be lucky if you find a spot. The other stores that surround Phoenix Palace seem to also draw a lot of customers and finding a parking spot is rare. Most likely you'll have to walk across the small street after you have to park in the adjacent parking lot closer to Lee Lee market.

Good standard dim sum at affordable prices. Har gow skin is a little thick. Baked Char siu bao is good, comes in 3. The black sesame mochi balls covered in coconut is great but only available on weekends. Cart ladies are a tad slow, but will eventually come your way. Overall solid choice for dim sum. Just don't expect stellar service.

Seeing this place on Yelp, I knew based on the 3.5 rating that this could be a classic Chinese restaurant where the service is bad and the food is good. However, what awaited me was worse than I thought. Even speaking Chinese to the front staff gave us no improvement on how rude and rushed they were. Besides the duck, the dim sum was mediocre at best with a lot of the items being disappointing flavor-wise compared to their California or Chinese restaurant counterparts.

My only complaint is that they don't serve dimsum more often. Finding a good dimsum place in the valley is super hard, while the food here isn't tongue orgasmic, it fulfills the craving, wait time isn't too bad, and the carts come by really often. It gets pretty busy on weekends during noon, but after that it dies down and is chill

Jenny and Rami were super nice! As soon as I walked in they stopped doing what they were doing and addressed me immediately! I grabbed dumplings to go since I'm addicted to them. They offer dumplings steamed and fried. The dumplings tasted fresh, as if they made them handmade while I waited. I would've liked them steamed a little more, as a couple of them were a teeny bit doughy tasting. I'd return but next time I'd order a full meal since the menu was full of tasty choices. The establishment is in a great location and has plenty of free parking

My favorite dim sum restaurant in the Valley! Best to get here by 10am when everything in the cart is steaming hot! A good sampling of shu mai, bbq pork bao, steamed ribs with black beans, and shrimp balls are my my favorites. The sticky rice in lotus leaves is always excellent - and great for take out as it warms up really good. With this order, dessert of sesame balls and egg tarts is a must! The dim sum ladies are always helpful and cheerful!

Satisfying Chinese food takeout, but weird customer service. For example, I wanted to order Chinese broccoli, and the woman asked me how much I wanted, asking "$2 worth? $3 worth?" And I said "how about "$5 worth?" And she said "we only have a $7 option," and I said "so why did you say I can get other amounts?" And she just ignored my question. Okay odd experience. Anyway, I ordered Chinese broccoli, which I didn't enjoy all that much, but I also ordered lemon chicken, and that was solid! I really liked it. I give three stars because Phoenix Palace is expensive! My lemon chicken was over $13, and it includes nothing but chicken! No vegetables! So for some veggies and an entree, I paid over $24, which is quite a lot for Chinese food!

This place was absolutely dirty so much dust everywhere, our waitress was so rude when my cousin and I asked if they had Bao buns. The soup dumplings didn't look right kinda of had a weird look to them wasn't appetizing at all. Definitely will not come back here.

I love this restaurant! (This review will focus on dinner time vs the dim sum lunch). The food here is served family style so expect left overs. If you want authentic Cantonese then look no further because that is what they have here. The staff is friendly and the owners are hands on. If you have never had salt and pepper pork chops i highly recommend them. The lemon chicken is great as well. I'm not fond of the wanton soup myself, but prefer the egg flower. Great for either large groups or just one.

I came here on the 3rd july to buy barbecue pork for a party. This place is fucking disgusting. The chunk of bbq was pulled out of butt fucking nowhere but it looked decent or at least the color looked right. I brought it to the party, everyone who had it threw up and shiit themselves constantly. Ok top of that, the pork was dry as fuck and bland as fuck

I normally do not order any of the bbq meat dishes because over the years, their bbq meat offerings have been pretty bad. But yesterday I was craving roast pork again so I ordered a dish of it and tried it again. My bad -- it was pretty horrible. The taste was bad and the quality of the pork was bad. I should have known better. Other than their bbq offerings, the rest of their dim sum choices are pretty good.

Phoenix Arizona does not offer many options in terms of great dim sum but this has hit the spot for my family. We have been coming here for years. It's close to authentic dim sum cuisine which is promising for a suburbia - very chain/franchise saturated area (and is generally not my cup of tea). I have been to many other dim sum establishments all my life in various other metropolitan cities and this doesn't match up but I am still happy and satisfied that east valley has this place. We always come on the weekends and there always seems to be a crowd but you get served very quickly and we love that they use carts to bring to your table filled with various traditional dim sum options. My family always has our go to items like the shrimp rice noodle, shumai, chow mein, and BBQ pork. However they literally have soo many options and small portions so you can definitely try a variety. Don't ask me how anything is priced .... They have a sort of guide up front but when they bring the carts around and you make your selection they just mark it off on your ticket. It all seems reasonable but I would never know if my bill was wrong. Restaurant is a bit run down and gives a hole in the wall vibe, but the crowds and food suggest otherwise. My suggestion is to come when it is crowded for fresher and more food options.

Came here with a group of 9 for Dim Sum on a Friday for lunch. We were originally seated at a smaller table but when we asked if we could be moved to a table with a Lazy Susan, we were quickly accommodated. At this restaurant, they bring the carts around with the dim sum plates which was really fun because I know a lot of places have stopped that due to covid. We ordered the shrimp dumplings, shumai, chicken feet, pork buns, shrimp noodles, chow mein, turnip cakes, egg tarts, and sesame balls. Loved how the food wasn't greasy!! The shrimp dumplings fell apart though and it was difficult to eat them since the wrapper fell or the shrimp rather quickly. The shrimp noodles and turnip cakes were quite good. I loved that we were able to get a small plate of chow mein for the table to share - and the serving itself was very generous. We were given lots of tea but had to flag down to ask our waiter for cups for water at the beginning. Overall good service though and the food was good. For Arizona, pretty high quality Chinese food.

This place is decent. There are many different people from all walk of life at this place for dim sum. On the weekend, there is usually a wait. There is a man who managing the waiting list. He is busy, trying to set a table for customers. 1. When you walk in, be sure to get a ticket with a number. That's your reservation. Once your number is called, then you walk up to this same man. He will take you to your table. 2. Once you're settled into your table, you should have a little paper. This is for the ladies who will stamp on the paper when you order a specific dish. 3. The dish is served through a rolling cart. The lady will roll these carts to your table, asking what you like. You can get anything that is available --- steam bbq bun, eggroll, and lotus rice, just to name a few. 4. Once you make a decision, you will be served with three delicious food of your choice! The lady will stamp your little paper, which is needed for billing at the end. The takeout boxes are against the wall. Feel free to grab these when the server/host are not available. Be sure to ask for chili oil if you like it. There is also hot mustard available, which goes well with some dishes. Be prepared for a lifetime experience if this is your first time. This is a dim sum tradition. Enjoy the culture, my friend. If you have questions, these ladies who are running the show are incredible kind and helpful. Be sure to get tea. It's a must. It's a tradition.

I was in between appts so I decided to try this place for a week day sit down dim sum experience. In the past few years, I've only ordered dim sum to go on the weekends. The lady that sat me was very friend and professional (she was wearing a blue shirt) vs the other traditional folks that push the carts. She took my tea order and even grabbed a cart of the traditional dim sum items initially. I requested the chicken feet, siu mai and to my surprise they offered curry beef tendon. I have never seen this at Mekong or Great Wall. I must say these chicken feet were really well prepared and flavorful. When the har gow were available, i got an order of those and was not impressed by them. The appeared smaller than other places, I've tried and the skin was thicker too. It appears they are limited in their offerings during the weekday but willing to prepare other items upon request. The nice thing is that when a table requests it, they will make a few extra dishes of it and then offer it to other tables. So for that I give them extra kudos. However, the restaurant was very warm inside and borderline hot. I would suggest for them to turn up the air during summer and they have a good amount of customers. It was very uncomfortable. But their food was pretty good today and I'm glad to have finally made it back to sit down and dine in.

I have not visited The Palace for years. I was not disappointed! We had a wonderful and tasty lunch. Excellent service. Very affordable. We will be back! I adore dim sum.

Everything just flowed smoothly for me here on this particularly wonderful dim sum day! Walked in, got seated, the dim sum carts flew to my table in droves within just a couple of minutes after I sat down. There were only 3 carts, but soooo many dim sum dishes to devour! These people sure know how to maximize their dim sum space! I got roughly a dozen items & they were all dimsumlicious!!! Best dim sum experience by far compared to other dim sum places I've visited! The service was quick and excellent! The dim sum lady was so kind and even packed up my leftovers for me! This is my go to dim sum hot spot from now on! Drooling of my next visit here!

So me and mom were there today a lady in a black shirt sat us down and asked what would we like to drink but we didn't hear it for the first time and then she got so pissed off and then asked again with extremely horrible attitude, me and my mom where shocked and stood there for a couple seconds because we could not believe what just happened. So anyway this is what I have experienced and I do believe a waitress like her should be fired clearly shes not fit for the job, the food was ok but the service was horrible and I would not recommend this place to anyone from now on.

This place has a potential to get higher rating but I did not expect them to just have a very few options for dim sum in their carts. I asked someone if they have certain days when they have more options & the lady looked at me and said NO. A little disappointed tbh. Maybe I'll come back on a weekend & redo my rating. Maybe

I would make the drive from Tucson to have dim sum here any weekend!! Because it's SO good. This is such a solid dim sum place. It's extremely fast paced so even though you may think you are experiencing poor service, that's not the case!! Just so you non Asian folks know, Asians are extremely impatient people so this type of service is a solid A+ for our anal personalities. If what you don't want doesn't come around, you can grab a server and just ask them for it and in the blink of an eye, it'll be in front of you. Anyways, these workers work so hard so plz don't forget to leave them a fat tip. Dumplings are honestly so solid, idk how else you can explain their quality. Just know they are never shy about filling up their dumplings to big pieces of meat. Love you guys!

I will give the place another chance. We were very satisfied with the dim sum choices and the service in the past and my husband absolutely loves their garlic chicken wings. Our last visit was disappointing! We were seated in a corner in the back of the dining room and it took forever for the carts to even come close to our table. It seemed as though they were very short staffed. The waitress who finally assisted us was very accommodating and friendly. Had it not been for her, I would have walked out. Please do not offer cold duck or chicken wings! You can do better than that! As mentioned before, I'll give you a second try...tomorrow.