Cathy
Google
You know when you’ve been excited to try a place for a while… and then you finally go…. and leave disappointed? Yeah. That.
I attended a meeting here today and had previewed the menu beforehand, so I was genuinely looking forward to the food. Walking in, the atmosphere was great - laid-back, eclectic, and inviting.
Service, however, went downhill quickly. The hostess initially greeted us and we assumed she’d be our server, but somewhere along the way it switched to another server. He was polite, but seemed unfamiliar with the menu and couldn’t really answer questions about the dishes. Taking our orders felt scattered and out of sync with what you’d expect from a sit-down restaurant.
When the food arrived, presentation looked good - but the flavors didn’t deliver. I ordered the bourbon bacon-wrapped meatloaf with garlic potatoes and a vegetable medley. The bacon was barely cooked (definitely not crispy), so I ended up peeling it off. The tomato sauce tasted more like ketchup than a proper tomato-based sauce. Several others at the table had similar feedback: under-seasoned food, dryness, and dishes lacking depth. Most of us ended up with to-go boxes - not because we were full, but because we weren’t enjoying the food.
Service remained inconsistent throughout. We had to repeatedly flag down our server for water and tea refills, even though the restaurant wasn’t busy. When it came time to leave, we had to ask multiple times for additional to-go containers - only one was brought at a time despite several of us clearly needing them.
The server seemed nice, but attentiveness and basic service flow were missing. If he’s new, more training is definitely needed. While the hostess did check on him briefly, no one came to check on our table to see if we were okay or needed anything.
This was my first visit to Lulu & Sadie’s, and after waiting so long to try it, the experience was a letdown. Whether I return? I’m honestly on the fence.