Vivid Events KC
Google
Yesterday, I visited this restaurant for a ladies' night with 2 friends, one of them was visiting from out of town.
The atmosphere was beautiful, and both male greeters—downstairs and upstairs—were warm, friendly, and welcoming, which had me excited to dine there.
Unfortunately, the experience shifted when our female waitress arrived. Though polite, she lacked warmth and energy, making us feel unwelcome. We noticed she and another female server engaged other tables with enthusiasm but consistently provided mediocre service to US. The one who was not our server never even looked our way. Not that she had to or needed to, but to see her engage other tables that she was not responsible for truly stood out that she avoided ours. Our server answered our questions, but just didn’t seem like she was interested in serving US. At one point one of the female waitress encouraged a table of guests to check out the restrooms as an added piece to the atmosphere. (And she wasn’t even their waitress) as stated; they both tag teamed the tables consistently checking in on them and just simply provided a sense of welcome; which ultimately felt intentional, and as women who reflected a different complexion we stood out in the room, it was hard not to feel like we didn’t belong based on how the two waitress handled us. The discomfort led us to cut our visit short, ordering only one cocktail and a charcuterie board instead of staying for dinner.
Before leaving, we checked out the rooftop and restrooms. As we did this the male bartender was kind and engaging, echoing the hospitality we felt upon arrival. As we left, both male staff members gave us a warm send-off, while our waitress didn’t even acknowledge us. Which again seemed odd. I am well aware of good service and hospitality. A simple have a great evening from her would have been nice. From the start she was unaware of her adore, or maybe not!
Would I return? Possibly—but only if the energy from the female staff isn’t repeated. It was disheartening to share such an experience with my out of town guest, especially when the rest of the staff set a great example of hospitality.