Nnc L.
Google
Where to start…
It was our first time visiting ABQ, and since it was Thanksgiving, almost everything was closed. I researched which places were open and made a few calls before choosing this restaurant because we love spicy food and the ratings seemed decent.
The moment we walked in, the place felt chaotic. A young waiter ran outside to chase a customer about their takeout order, and another customer was loudly called back after he had already walked out with his food. Not a great start.
We seated ourselves because no one greeted us. After ordering, I went to the restroom and the toilet seat was nearly falling off, and the soap was completely watered down.
Our drinks arrived, then the appetizers. I ordered steamed dumplings, but we were served fried ones. The young waiter apologized and said he’d fix it, but came back saying the boss lady refused to take them back, insisting fried dumplings were “very popular” and that we needed to keep them. We politely insisted on the steamed dumplings, and she was clearly unhappy and there was shouting coming from the kitchen.
Another group later ordered fried dumplings and were surprised at how quickly theirs came out. I couldn’t help but wonder if they were given the dumplings we had rejected (though I can only assume).
Then the boss lady delivered my entrée to the wrong table. When those customers said it wasn’t theirs, she yelled at the waiter asking who it was for, and he pointed to us.
When we finished and got the check, we noticed an overcharge for rice ($3.95) instead of the $2.50 listed on the menu. They also added an automatic 18% gratuity even though it was just the two of us, and the menu clearly states that gratuity only applies to groups of 6+. Our total was over $90. When we questioned it, the waiter said the boss lady added the gratuity because it was Thanksgiving.
We politely asked to remove the 18% and correct the rice. He returned with a new receipt that removed the gratuity but still didn’t fix the rice. Instead, they added a separate “custom order of $2.50” while keeping the $3.95 charge. I went to the front again to have it corrected, and the boss lady looked annoyed, mumbling about Thanksgiving as she rudely handed the receipt back.
We paid and left.
It’s disappointing to be charged an 18% gratuity simply because it was “Thanksgiving.” Not everyone celebrates it, and it felt unfair and unprofessional.
Food: 6/10 (too salty)
Service: 0/10 (rude and unprofessional)
:(