Jennifer B.
Yelp
I have worked in restaurants for years and am very customer service oriented.
I have been to Sabai many, many times since 2020. I'm usually there about once a month. Every single time, I pull a Coke out of my purse, because they serve Pepsi and I don't want to drink that. Several times, the servers have noticed my can and offered to bring me a cup of ice and a straw. One server even made a few jokes with me about how horrible Pepsi is and that he understood completely. That's great customer service. My last visit was 4 weeks ago.
Today I walked in with a can of coke. Although the restaurant had just opened and was completely empty, the hostess had us wait for 7 minutes by the front door. Then she sat us in the dark back room of the restaurant, and informed me that they don't allow outside beverages. Ok, that's fine. She walked away and I pushed the can to the edge of the table. Our server came over and again mentioned the can of coke. I said "yes I'm aware, that's why it's at the edge of the table for you to take it", he was very rude and walked away. When the server returned several minutes later, we ordered, and I mentioned that they might want to put up a sign by the front door if they're suddenly going to not allow outside drinks. The server flipped out and was so rude. My friend looked at me and said "let's just go somewhere else, he's so rude." So we stood up and asked him to cancel our order. He was sarcastic to us and said "have a GREAT DAY", his attitude wasn't needed or appreciated.
On the way out I asked for the manager. The manager had the most condescending attitude ever. I was polite and explained that I didn't know their policy until today, no one had ever enforced that over the last 5 years. I also mentioned that other servers have brought me a cup of ice and a straw. The manager got into my face and raised his voice. I am a short woman and he's a tall man and it felt overly aggressive. My friend was horrified at how he was acting.
I have no problem with their policy. But between the attitude of the server and the aggressive behavior of the manager, I'll never return.