Tonia W.
Yelp
We've been going to this location after they had closed down the Montgomery location, never had an issue til May 29th. My kids & I wanted to celebrate my birthday so I decided Scarpas. Upon arrival, the restaurant was a full house, so they told us a 30 minute wait for more than party of 6 and it was 3 adults with 2 older kids with a toddler, which was fine but what irritated me was how the reservations get priority when their party was legit 30-45 late, so unfair when the restaurant could accommodate those who were there and we had complained this to the restaurant manger, whom we did not get his name. Waitress named Jesse, took our drink order, cool she was nice at that time until I noticed the party next to us literally got their food almost an hour later... so I took it upon myself to pay for the drinks only when we could had took our business elsewhere and that's when Jesse's attitude totally changed when I had asked to pay for the drinks only. She had said give her 5 minutes and she'll do that, 10 minutes past and she comes back saying she couldn't "modify" the drinks because the manager was busy and at this time, at this time they begin bringing out orders when we clearly just want to pay for our drinks. We did not touch the food, right away we wanted to get outta there because of how the restaurant manager was running the place, no leadership and he wasn't taking the role of a busy restaurant.
I had told Jesse we just wanted to pay for the drinks, but instead brought the food out! At the point, I was infuriated with how this business was run.. so we got up and began leaving. The restaurant manager ran after us and told us we couldn't leave without paying for our meals and threatened to call the authorities when obviously we did not commit any crime. My husband and I told the restaurant manager, how we had asked Jesse we wanted to pay for drinks only and he was forcing us to pay for the food as well when we didn't touch it at all!
But we ended up paying for the whole ticket & took the food to-go! I'm surprised oh now the restaurant manager ran this establishment, being that he also mentioned he has been there for 20 years allegedly when we never seen him, no sincere apology or going to every table and letting them know about any updates on how their orders are doing ahead of time and/or attentive friendly staff!!
I am not the one who does bad experiences, but in hopes no one will experience on how this restaurant manager handled everything. We had asked to get the general manager's name or someone who is in charge, and he gave us a "Joe" with the number 505-821-1821 when the store's number is 505-821-1885. So I'm sure it was a made-up name and the number was a different line to the store!