Phil P.
Yelp
Soooooo I haven't been here since they remodeled. I hate I went. So I have LOVED this spot for like EVER. This spot is the reason I love an italian beef. Place was hands down one of the better beef stands in the city.
I guess when they updated their facilities, they left out training. Sooooooo, I'm listening to a person from Scatchells tell a customer where he needs to stand to pick up his food. Well, first being a westsider, i saw the new digs and got excited! Being a yelper, I wanted to take pics, so I go out to my car cuz i forgot my phone. Well, I take the first pic, I noticed the looks from the behind the counter...I'm like uh-oh..
So I go to the the aforementioned "pickup spot for food after you've ordered" managing the awkward looks while taking pics. I'm like geez whats the problem.......
Then the worst service I've seen in a good while takes place. They call my order #. I respond I'm here, standing at the pick up area. The gentleman behind the counter replies well come here. Not in the manner of "your order is ready, come on down" Bob Barker voice, Price is Right impersonation......naw, the tone was more like " well, I'm definitely not coming over there, come get ya food".....
I haven't been this pissed off at the way I was handled as a customer in a long time. Begrudgingly, I won't be visiting this place ever again. I can't spend my hard earned money at a location that has A server this ignorant, this rude, this appalling....
Service still matters......to me anyway