Laura M.
Yelp
We were directed to this restaurant by an app that suggests allegedly gluten-free/ Celiac-friendly restaurants. Two members of our 10-person group have very serious Celiac disease and cannot eat gluten or even have any contact with it. Cross-contamination can be just as problematic for them, so we were very careful to select a restaurant that claims to be gluten-free, or at least have gluten-free options.
2 other members of our group are vegetarian. They also advertised having vegetarian options.
So, between the 2 concerns, we thought and hoped this would be a good option for our group. We were sorely mistaken.
First, the food was WAY overpriced, even for New York City. Each persons meal cost about $25 per person for a (lousy) cafeteria-style meal.
Second, almost all our orders were wrong. The first set of our group to order never got their food at all until we complained after everyone else got theirs. It wasn't even cooked until something was said.
Then, everyone else's meal had food missing or mistakes (eg bacon cheeseburger with no bacon), missing orders of fries, none of the ordered toppings on another sandwich, etc.
Third, the food was terrible. It had no flavor, the quality was poor and the portions were mediocre. The chicken sandwich was so bad it was inedible. The only saving grace were the fries. Both the regular and sweet potato fries were good. They claim they're gluten-free and cooked separately, but I absolutely would not trust that. See below.
Finally, and most importantly, there seemed to be no understanding by the staff about medical concerns with cross-contamination of the food, despite advertising itself as having gluten-free items. Even after being questioned before ordering and assured the food was kept and cooked separately, it was accidentally (and fortunately for our group members) observed not to be the case. They caught it in time to not eat the food and risk a potentially serious medical incident.
Despite all the errors and issues, no discounts or refunds were offered. So basically, it was a $300+ meal that was indelible or unenjoyable for the entire 10-person group. Several left hungry or had to buy more food elsewhere.
We cannot recommend strongly enough not to waste your time, money or health eating there.