Iliana K.
Yelp
I was so excited to try this place since they are a bakery owned by Motek one of my favorite restaurants, but it was beyond disappointing. Don't let their beautiful Instagram and shining reviews fool you. First, we arrived and waited by the hostess stand for about 10 minutes, nobody was there or came to seat us, so we had to flag down a waitress and ask her if we could sit at an empty table outside. After sitting down, we got the menus and were ready to order and again our waitress came back after about 30 minutes to take our drink and food order. I wasn't upset at this point but understanding that maybe the restaurant was busy...there were about 5 waitresses outside where we were sitting, 4 baristas inside by the coffee machines/pastries. There was a single table sat inside, and outdoors was not busy, it's a small establishment not to mention it was a weekday. We sat again for over 40 minutes, no drinks, no water, no food, no waitress passing by the table. Finally, our waitress brought our food and drinks, quickly asked if everything was ok, and rushed off. I ordered a Vanilla Rose Iced Latte which was listed next to the coffee on the menu, it came with no coffee, was just milk with pink syrup and sugar in the tiniest cup for $7 which is completely a rip off for milk and syrup. The waitress nor menu told us that the latte contains no coffee. Again, our waitress wasn't popping by and another waitress overheard me say how I wanted to ask for an espresso shot for the drink. She kindly came over and said she'd bring it. We finished eating our mediocre "toast" breakfast, which in fact was just toast. I had the croque madame which had this weird tuna inside. It looked like can tuna, but it was sliced and warm didn't taste fresh at all and had a weird color. The dish also had cheese and one egg on top as well as a small side salad. We also had the wild mushroom toast which was tasty but for $18 again wasn't worth it. It was a single slice of toast with mushrooms, one egg, and some parmesan shaving on top with the side salad as well nothing extraordinary. We finished eating, the waitress that offered to bring me the espresso came back but still didn't bring it, our waitress didn't pop by the table the whole time either. She apologized said she's bringing it now. Another 15 mins pass, nobody comes back to the table. Not with the espresso, to clear our plates, to ask if we need anything, to bring water, offer dessert, NOTHING! Obviously at this point I am frustrated, I go inside to ask for the manager, there are other people having issues as well so I'm in a queue of a couple people to speak with her. Finally, I explain the situation, she takes the latte off my bill, brushes me off says she'll talk to the waitress making it seem like this issue occurs often. I asked her to pay now since our waitress for sure would've probably came at the end of her shift to take care of us so she could close out. They auto include gratuity which I wouldn't have a problem with had she even come to check at least once on her table aside from taking the order and bringing food. I understand whatever situation she was having, but if you can't take care of your tables kindly ask another waitress or your manager to help you. I paid and left super upset...I don't think I've ever received such horrible service. I wanted to try their pastries as well which looked amazing, unfortunately the service left a bad taste in my mouth, and I didn't want to spend another dollar there. This terrible service will make them lose lots of business when the establishment is actually nice. Won't be returning and also don't recommend it for you.