Shake Shack Green Hills

Nice alternative to the big three fast food burger chains! The single burger is almost not enough for bigger appetites. The fries are decent and the milkshakes are delicious, creamy and cold. Update July 2024 Best fast food in Green Hills. Update Nov 2024 The smash burgers were burned around the edges! I don’t feel comfortable eating burned food of any type! The fries cooked to order and excellent! The milkshake at $5.99 is a better deal than the soda at $3.49. I appreciate that they bring the food to your table and the server was a very nice person. Update We went back over Memorial Day weekend and the quality had really improved! The hamburgers, shakes and hotdogs were above average. The delicious and refreshing lemonade tastes fresh squeezed and hot crispy french fries were excellent!

Treated with disdain and indifference by a team member who is paid to serve customers! Imagine being invited to an acquaintance’s home for Thanksgiving dinner. You ring the doorbell. The host opens the door, says nothing—no “Welcome” or “Happy Thanksgiving”—and simply points to the dining table before walking away. The food might be good, but the absence of warmth changes the entire experience. That is what my visit to Shake Shack Green Hills felt like today. Normally, orders at Shake Shack are placed through the self-service kiosks. However, to take part in the Veterans Day burger offer, you must go through a team member. When I first arrived, I asked one of the line cooks about the promotion, and another team member came out to assist me. She never greeted me. She began typing on her screen, asked “Eat it here?” and “Anything else?,” which I answered. She then pointed to the payment terminal, handed me my number, and turned away. No hello. No thank you. And on a day meant to honor service members, not even a simple “Thank you for your service.” As I was leaving, I asked for her name so that I could include it in my feedback. Her response was, “It’s OK.” I explained that I wanted to complete a survey and would like her name, and again she said, “It’s OK.” Since I was unable to obtain her name, I will note that she was a young African American woman with long blonde dreadlocks. The interaction and her overall demeanor reflected disdain, or at best indifference, for me as a customer. It felt personal and dismissive, as though my presence was an inconvenience. When I asked for the manager, Kevin—the shift manager and a former Marine—came over. He was courteous, professional, and immediately acknowledged the lack of courtesy shown. He apologized sincerely and represented the kind of service that builds a brand and restores confidence. I share this not as a casual complaint but as feedback to help reinforce Shake Shack’s values of hospitality and respect. Courtesy costs nothing, yet it defines the guest experience. On Veterans Day especially, such an interaction leaves a lasting impression that should not represent the Shake Shack brand.

Food was mid. Workers were rude. Attitude galore. Messy dining room. Oil from fryer hasn’t been changed considering the fries were horrible. Highly do NOT recommend. Don’t come here unless you wanna to be treated poorly and get even poorer quality food

We really enjoyed our burgers. I was surprised that I would like the fries as much as I did. The cheesy fries were my favorite part of the meal. We also ordered a kiwi lemonade but I didn’t like it as much, it tasted more sweet than anything. The cookies and cream milkshake was delicious and it actually tasted like Oreo.

Enjoyed my 1000 calorie meal . The burgers and shake are prepared fresh and was a solid . We got the buffalo chicken and the shroom burger with the spicy fries and the seasonal shake. Loved all of it except for the fact that i need to hit the gym for an extra hour to shed those extra calories. But the best high quality fast food joint for sure .

I got a single Shack Burger and small fries. The Shack Sauce tastes like off-brand Mayo with enough ketchup for color, not flavor, and a sprinkle of mild paprika. Not good at all. The ketchup station had dried on ketchup and dust on the ketchup dispensers. I came in at 10:30 am when they opened, so there is no excuse for this nastiness.

I have had Shake Shack a total of twice and both times I will admit the food is good for the price and the area. The issue comes if you want to actually dine in. This is a weird thing to say but its definitely not a cash friendly place. I find that weird. The expectation is for you to come in and order your food at a kiosk and pay with card. When I approached the counter absolutely every human in uniform ignored me. I only figured out what I was suppose to do by asking some high school kids near by who were also customers. So my dining in experience was a define zero since I couldn't even order.

Ok the peeps inside are sweet. The food is really great as well, its just greasy as heck. Like your thinking, "oh burgers are supposed to be greasy." Yeah, that's true, but this one felt like they added extra grease. It was just mouth coatingly too much. I mean still delicious though.

My friends and I picked up dinner from here last week. This was my first time trying a vegetarian option at shake shack. I went with the black bean burger and it was delicious. I also ordered the Thai tea milkshake The fries were crispy and hot.

The place is roomy but seats are uncomfortable wood laminate on metal frame. It's well laid out and comfortable airflow. Crinkle cut fries were okay. Not crispy not soggy. The shake cheeseburger was served on a thin hamburger bun. The burger was a bit tasty with a slightly burned, slightly greasy taste one expects from a cheaper burger. I asked for onion, pickle, tomato and ketchup. When I received it, the ketchup and tomato was missing. I went to take the ketchup packets at the serving counter and an older woman employee told me I'm only allowed to have 4 of them. I replied shrinkflation reduced the packet contents so I need 7. She insisted I could only have 4. I told her I'm taking 6, grabbed them and left annoyed. I don't recommend this establishment. You can cook better tasting and thicker burgers on your home grill or indoor fry pan. You can also make fries from frozen bags that taste better without tasting like burnt fry oil.

Convenient location near green hills mall with plenty of free parking options. Self kiosk for ordering and can choose to add or adjust toppings. Hamburger, fries and milkshake hit the spot. Their milkshakes are very good! Tried the chicken sandwich; which, was good. Not Haddie B's, but good. Only complaint was yellow lettuce and lettuce core used on the chicken sandwich. Plenty of seating and some games available too for kids.

The only good thing are the burgers, and even those have their downsides. While they are good, they're gone way too quickly and not big enough. Fries are soggy, shakes are solid. As in a solid, not good. Avoid.

I've always been a fan of Shake Shack! This location allows ordering from an iPad/kiosk, which I felt was easy and fast. You then pick up a number associated with your order at the kiosk area. This does later make for slower service, as the employees then wander around the restaurant trying to find your number when they bring the food to you. It would probably be faster and easier for all if order numbers were just called out in an intercom for people to pick up at the front. Otherwise, I enjoy the Shack Burger and fries. Tried the chicken bites recently, which were very salty. The classics on the menu are always reliable, but sometimes the new or seasonable items can be a hit or miss. Space is overall clean.

Mystery brown thing in my food. Also messed up my order and I had to drive back to get a new one

Food is good, service is subpar. The blonde employee who I consistently see is very rude and looks miserable. Last time I dined inside she was upset she had to clean the table next to me, so she proceeded to slam and bang the chairs around. I jumped a couple times as I just tried to eat my overpriced dinner... I get the food industry is rough, but man she put a huge damper on the experience. Also, not sure why this particular location gives off elementary school cafeteria; but, every time I visit (no matter the day, time, season), there is an overabundance of unsupervised children running, sneezing, coughing about. I even witnessed a customer walk in with her Yorkie and the employees didn't care to tell her how unsanitary that is. It was not a service-dog.

I headed here for an early lunch on a Monday and it was quite an underwhelming experience. First off there is no one to take your order, only kiosks. This is fine if they make it more clear. Second, the service is mind-numbingly slow. When you place your order you get a number and they have their workers wandering around trying to find someone when it would be easier to just announce names for the pickup counter. The process itself is also slower because of the lack of cashiers, because you're not putting faces and orders to names you're just running around a crowded restaurant. When shake shack is good it's really good, but this location seems to be doing the bare minimum to get by. It's clean and the food was ok, but for the price you pay for this brand I expect quite a bit more.

Man, you cant beat Shake Shack sometimes, because they have some of the best hamburgers and fries ever. I love the Korean styled cooked and flavored fries. We stopped here for dinner one night on our trip, and that is the burger and fries we had gotten. Nice people work here. Nobody gave us any attitude. Great food and good people. Gotta love this place.

Easy to order on a pad. Service was good. Food prepared to order and arrived hot. Burger was delicious greasy burger. Atmosphere was extremely loud. Rest rooms not clean.

Shake Shack is OK. Its' a nice spot in Green Hills, next to a parking deck so plenty of parking. We came by on a weekday evening and it seems all the ordering is done at a kiosk setup by customers, you submit payment, and then you pick up your number to take to your table. I'm going to vent a moment, so far in this process, I have done all the work, I've looked at the menu, placed my order, paid, even picked out my own table number and yet.... I am asked about leaving a tip. Who is this for? me or the Restaurant crew? because I think I've doing a pretty good job so far..... But back to Shake Shack, the menu as you might expect is lots of burgers. I'm a burger fan so yay! We found our own table, had a seat and waited. Waited a pretty good while, so I would rate the service on the slow side. Burger was good when it arrived but it's not large and it's pretty pricy for what you are getting in my opinion. I would say OK, but with lots of choices this may not make the top of my list again soon.

Freaking Shake Shack! I love every one I have been to. Elevated fast food burgers! Not cheap but always delicious. We had great service here at this location. Cold beer and hot food! The burgers were great. The fries with cheese were decadent. We sat inside due to rain. But the patio looked appealing if not. It is right by the parking deck. So, super easy to get to. Great location with great food!

Shack Shake continues to be one of my favorite fast food restaurants but my family and I were a little disappointed in the food at this particular Shack Shack in Green Hills. We ordered hamburger, bacon cheeseburger, portobello burger and 3 orders of fries. The additional condiments like onions and lettuce were lacking on the burgers. The food was normal franchise quality. This particular SS was automated when you place your order. You order everything through the kiosks. It sounds great but it takes longer to actually order because do not seem to know what they are doing. The restrooms were clean and tidy. The service was prompt. I didn't take any pics of the menu or the food since it was all standard. They have a great location on the corner though!

This is a great spot to get a classic burger and fry combo that doesn't feel like a drive thru burger. The fries are crinkled and spicy or covered if you want them to be. The burger was delicious and the Diet Coke was refillable . Staff was pleasant enough and it was moderately clean in the dining area. I would say I'd probably get it to go next time unless I'm walking around and stopping by while I take a break from shopping the hill center . Overall green hills doesn't have many spots like this so I appreciate the contribution to the area for a casual dining option.

Staff seemed to be preoccupied with everything except what they are here for. Not quite insolent but almost. No greeting, no can I help, just stood and looked at me until I just ordered. Burger was good but not better than 5 Guys, fries cold, in fact the restaurant was cold. Told I had to put my own ketchup and mustard on my burger. Really? What's that all about. And the the ketchup dispenser was empty so I had to resort to those stupid little packets. All in all you need to go back to the drawing board! I'll be at 5 Guys til you figure it out.

I made what I had planned to be a "quick stop" before getting on the road to travel on October 13,2024. My order took approximately 45 mins and one would expect a "to go" order in much less time. There were only a couple orders inside before mine. The young guy putting orders together was friendly and seemed efficient. The older lady was rude. She rudely stared at me as I was checking my bags/orders. My daughter told her that our order was incorrect. Her rude response was "what do you need". The order included fried onion instead of raw. The chili peppers were not included and the sauce for the kid's nuggets contained no BBQ sauce. She left the area and someone else provided the missing items. The manager was walking around giving orders to the team about filling condiment stations and emptying trash long before closing time. I wish he had been more diligent at managing his team and ensuring a decent experience for his customers. He walked by my family several times and never even spoke or apologized for the wait tim. On the road trip, my daughter became ill. Although we ordered the Pescatarian options, Infirmly believe that our food was prepare in the same grill as the meats. It tasted greasy. I don't think I have ever had such poor service at a Shake Shack location across the States - ever!! I looked at the low ratings before choosing this location but thought I would give it a fair chance. This was an epic mistake! I will not eat at this location again and strongly advise others to consider this experience as a warning on what they might experience as well.

This was my first time trying shake shack and it was...well...alright. It was a decent burger and fries, shake was pretty eh. The resteraunt was pretty clean and well kept but the food seemed overpriced for what you get. Go here if you love shake shack and know what to expect.

I've had shake shack multiple times now but at different locations throughout the country. This was my first time ordering from this location. I was very disappointed with my visit considering Shake Shack is high in price. For those of you who don't know, the shake sauce is what really makes a burger from shake shack. My burger barely had any shake sauce. So disappointing. It was just another smash style burger that night. I also ordered fries which are a must. They have a crunchy outside with soft inside. We got chicken bites with a Korean dipping sauce as well. The Korean sauce was basically a very Americanized "spicy" mayo. It wasn't anything special. I'll go back when I'm craving shake sauce again. Maybe I just went on a bad day. I'm not sure. Next time, I'll remember to ask for extra shake sauce on the side. Also, don't try to call them to ask any questions. You won't get thru to anyone. If you're doing a to go order, you have to do it online. Dine in is available but that's not very clear on their website, social media, or the automated phone message. It looks like they are doing social distancing with dine in as well. As for parking, there's a parking garage attached to the building. It's just a short walk to the restaurant. There are some parking spots in the front specifically for to go orders.

This man named Mark was very kind to me. I was having a very bad day and he brightened my day with his smile and his very excellent service!!!

I remember that summer day in 2005 when I followed the long line in New York's Madison Square Park, not knowing what to expect at the other end. What was all this buzz about? Within that modest kiosk at the end of the wait would be one of the better hamburgers I've eaten! That was the original Shake Shack. Having visited all but two in Manhattan now, and one in Atlanta, and another in Seoul, South Korea, I made another discovery along the way. The chicken sandwich that debuted in 2016 is even better than the burger! My wife's family who lives in Brooklyn calls my preference for chicken at this burger mecca absolute blasphemy. But I know what I like, I've eaten food in 79 different nations, and it's the best chicken sandwich I've ever had. End of story. The launch of this new item was being touted on a large sign when we visited the Theater District Shake Shack in Manhattan one night in 2016. The picture of an extra crispy slab of deep fried chicken, with sauce dripping over the soft bun and pickles, distracted me from what would have been my typical burger order. So I tried it and fell in love. Now that you understand my lofty expectations, fast forward to 2020. I still hadn't been to the Shake Shack in Green Hills, deterred by long lines in the beginning. It was so close to home that I could patiently wait out the flurry of activity and catch them on an eventual off day. Needing to get back to normal after an extensive quarantine, with unseasonably moderate June weather in Tennessee and errands to run in Hill Center, I hatched a plan to swing by Shake Shack, order my favorite Chick'n Shack sandwich, and eat it on one of the many outdoor benches along the street. The lettuce was crisp, the pickles were fresh, and that buttermilk herb mayo really balances the flavors, literally the ONLY mayonnaise in the world that I'll dare to eat. But the chicken batter wasn't perfect. It wasn't nearly as crispy as I've had from this franchise. I don't know what factors allow the New York locations to make the planet's most perfect 5-star chicken sandwich, a feat duplicated in Georgia while the Nashville branch can only produce a 4-star sandwich. Nashville is known for its crispy fried chicken, and restaurants all over town are able to produce such a masterpiece. Unfortunately, this chain isn't there (yet). But they sure make good food! If they can tap into the quality that's produced in New York, they can change this rating to five stars.

My float came out melted and I was sad but other than that, great time. Staff was nice!

Restaurant is filthy. Tables are all dirty and staff so not attend or pay any attention to cleanness. Bathrooms look like they have not been cleaned in years! Wonder how the kitchen is where your food is made!

Today was our first time to eat at a Shake Shack. The food was yummy and hot but it was Antoinette who made our experience memorable. She brought us out a fresh bowl of water for our pups as well as some yummy treats for them! She was super friendly and loved our pups! The patio was nice and breezy with plenty of shade! Definitely recommend this stop if you're out with your pooch!

So, I came back to Shake Shack again. This time I brought my husband along with me. And I was even more impressed my second visit! We ordered two shake burgers, drinks, two cheese fries, and a hotdog to split. Everything came out cooked PERFECTLY. The burger was nice and juicy, fully cooked without being overdone, and the toppings were SO fresh. Our cheese fries tasted sooooo fresh and so good. The fountain coke complimented the meal really well. (We are Coca Cola fans!) And our hotdog was just okay. But to be fair it might be because we waited a while to eat it because we were chowing down on the burgers and fries. The salt and pepper on top were a bit too overpowering and the quality of the hotdog wasn't my favorite. I love the vibe here. I love love these burgers and fries. When we come to Nashville to visit (which is often) we'll for sure continue to stop in here.

For sure, five stars! Let's just get that out of the way from the start. Shake Shack deserves five stars. At least, this Shake Shack does. The burgers melt in your mouth when you bite into them. The fries are crispy on the outside and mealy on the inside, like a good fry should be. The shakes are delicious and creamy. Also, this restaurant has games to play! I'm not even exactly sure what we were playing while we waited for our food, but I think it it was a tabletop version of bunco. The big question that everyone asks with regard to Shake Shack is: Is Shake Shack better than In-N-Out? The answer to that depends on who you ask. If you ask me, I would tell you a resounding "no," but it's hard to top In-N-Out, especially when you ask someone from SoCal. So SS isn't better than INO, but it's great in a different way. Anyway, back to this Shake Shack. I expected there to be hella lines and waiting at this place because it's Shake Shack and it's popular, but the people taking orders are super efficient and got everyone though the line really quickly. I think we maybe waited 5 minutes, if that.

Couldn't decide what to get for lunch so decided to try out shake shack! I got the mushroom burger and it the perfect crunchy texture and filled with cheese, but for the price of a fast food "burger" I was disappointed that it didn't come with fries. I also got the oreo funnel milkshake which was good, but I got sick of it after a few sips. I would probably come back for the mushroom burger if it was a convenient stop again.

We love shake shack but man the burger was too raw and not flavorful. They need to season their burgers a little better. My burger was super raw and I didn't realize it until I ate about half way through. My husband told me to take it back but I had already ate more than half and not paying attention. I was too busy trying to feed my son a keep him entertained. Anyways the bacon cheese fries were good (as usual). We also tried the chicken bites and they were very good! My toddler which is an extreme picky eater ate 4 of them. They're kinda small for the price but they were good. Better than chic fil a! As for the restaurant itself. It's in a great location, right on the corner. The entrance where you order is very small so lines can wrap around and put the door easily. The service was great. People were friendly inside. Cashier can't count money though. The restaurant it's self was also clean inside and out which is a plus. I might come back when we're in the area but I will have to tell them well done on the burgers. I have never had to say this at any other shake shack location. But will note this one.

#fatjared say...some good, but more bad! First off...this is NOT fast food. It takes a while to get to you and there is no drive through so IMO CANT be considered fast food! Second...if you are a burger place you should have the burgers automatically come with fries! One of my friends didnt get any because the people didn't mention it didnt automatically come with them, and by that time the line was too long to go back and order some. Also the special sauce they had came out almost frozen. The way you get your food is a bit off and it took a while. On another note, the fries were crispy which is good, and the burger itself was cooked well, not too thin, and had a great flavor. I also tried the shroom burger which was great! The shakes were a bit melted by the time they got to you, but were delicious! It's hard to separate yourself as an outstanding burger. This place had a bit above average burger, BUT the menu, the line, the people, the experience was below average. You have to catch them at the right time to have an outstanding experience here.

It's not the best burger but it's pretty good! A bit pricey but not really surprised! Grab a milkshake while you're spending money! :)

Should've listened to the reviews on this one. I heard all the hype on this place over the radio when they first opened. So, naturally, I thought I HAD to try it. We were in the area yesterday to run some errands, so why not? Right. They were decently packed when we walked up; no surprise. Everything sounded good on the menu. The cashiers seemed a little distorted and unorganized. Everything on the menu is a la Carte. No meal specials. I ordered the shack burger, fries, and a coffee shake (since they were out of strawberry). I mean.... I had to get a shake.... it's called shake shack. Chris got the double burger, fries and coke. Ticket came out to $30. What!! Ok, so I thought for sure the food is gonna be BOMB. We waited quite a while for our food to be ready. And when it came out it was.... mediocre at best. I was kind of disappointed. I expected a lot more for what we paid. It was an experience to say the least. I will say, I did like that one of the TVs had kid movies on it. Maybe that would keep them under control; maybe.

I came I conquered the wait and the lines. I came knowing it was going to be a wait with lots of peoples on a Sunday afternoon. Honestly it wasn't too bad of a wait. Got lucky snagged a table. Plenty of outside patio seatings but it was too cold for outside. Ordered my food at the counter. Got a pager and I picked up my food at the counter when it lit up. Smoked single pattie burger came with bacon and red bell peppers. The burger itself was good. It had too much peppers in it that I had scraped some off not because it was hot it was more on the bitter side for me. Got the cheesy fries and coke. My meal was exceptional good.

In a paraphrase of the old adage, "you don't take a knife to a gunfight," I offer this quip: "you don't order a veggie thingy at a burger joint." Went here with family (burger and shake + concrete lovers). All of our group ordered sensibly except for one ... moi. All enjoyed their choices except for one ... moi encore. Instead of ordering what I knew would be an absolute dream-bite of beef, I ordered the 'Shroom Burger, a crisp-fried thin portobello mushroom (shell) partially filled with melted muenster and cheddar cheeses, topped with lettuce, tomato, ShackSauce. One bite into this volcano of molten cheese and I knew I had made a "misteak" (mistake). Crispy - yes, with a big hollow opening inside where the melted cheese -that partially burned my tongue - had smoldered in wait for my sensitive palate. Little flavor ... too crisp and too thin. Fortunately, my loving family shared their precious purchases (a piquant Smoke Shack with pepper relish, and a tasty flat-top Chicago style dog.) So now I know now what to order next time. (No more of my "let's explore the menu mentality.") And when I do, it will be the biggest, beefy Angus burger they make along with more of those crispy fries.

We always go to this Shake Shack. We never have any problems. I wish they would bring back their spicy chicken nuggets. They were the bomb! I do love their Shackburger; I just add bacon to it lol. They always get our order right even when we get picky with our food. Plus they have the best milkshakes!

When in Green Hills, you check out Shake Shack to see what all the hype is about, am I right? Yeah, so I did. I can't in good faith give this place more than 3 stars. 1. Because quality. Okay, I got the regular shake shack burger and fries. It was good, but it wasn't great. I wasn't impressed and have had much better burgers for a better price in Nashville. 2. The price. Two greasy burgers, 2 fries, and two half tea and lemonades for $30. I don't know, maybe I'm being a baby. If it was flavorful, hot, and fresh, okay good deal. But it wasn't, so $30 seems a bit much. 3. Okay, we're in a pandemic. I'm not the pandemic police, but there was no rhyme or reason to the ordering lines or the pick up lines or social distancing or how many people were in the establishment or anything. Might as well have taken my mask off, too. So if you need a quick bite and you're craving a burger, get after it. If you're looking for something amazing to happen, probably go somewhere else. *edited to add that smash patties are my favorite kind of burger. It's not the type of burger.

No big surprises with the newest Shake Shack location: tasty burgers and decent crinkle fries. I ordered the double ShackBurger with a side of fries. The two parties were cooked near perfectly -- just a tinge of pink on the inside and seared edges on the outside. The cheese and special Shake Sauce combined to create a supporting creaminess that makes the burger slightly messy but oh so delicious. I've never found Shake Shack's fries to be that extraordinary, but eating a burger without them would be a travesty. Thankfully the line moved fairly quickly. We only waited about 10 minutes in line and less than 10 minutes for our food. I love the open and spacious interior. The service was mixed. Some of the employees were helpful and attentive, while a few others were seemingly bored to be there. But thankfully that didn't affect the taste of the bread. I wouldn't go out of my way for Shake Shack, but I wouldn't turn it away if someone wanted to go. It's a great burger, and there are some non-burger items on the menu that I'd like to try.

The Green Hills location in Nashville has not been open too long - so we are still in the "have you been to Shake Shack" phase. Everyone is talking about it and it would be difficult for most places to live up to the hype. We really enjoyed the burger. The crinkle fries were much better than most other standard fries. And I got a strawberry milkshake that was very good. All were normal portion sizes and a very good lunch out. Antoinette at the register was good to talk to and the prep time for our food was fast. For me the issue is $6 for the smallest burger and $3 for the fries. So I give it a 4 for the food and service, but -1 for the very high prices. It will be somewhere we go again for a treat but not a regular destination.

Shake shack is too hyped up. Mediocre food for sure. The fries taste like the the grease hasn't been changed which is a bummer. They need to add a black bean burger to the menu and change the grease more often or I won't go back. Bummer. Good location.

I am a big fan of Shack Shack. It's difficult to be both a "jack of many trades" and even harder to be good at them all, but that's what Shake Shack does-great burgers, great shakes, great fries, great hotdogs, and great chicken. I gave the Washington, DC SS a 5 star review and several compliments. Unfortunately, I cannot offer this location the same review, which is unfortunate because Shake Shack tends to maintain excellent quality and continuity, in their many restaurants. My experience at this location was diminished by an employee with a bad attitude. The entire time that I was ordering, an employee behind the cashier would make snide comments and interrupt both myself and the person taking my order, to tell me she "hated this place" and how awful it was. After getting our food, my wife and I had to approach the counter to obtain condiments that were absent from the self-service area. We also had to approach the counter just to get a few napkins, as the dispensers were empty. The food was pretty good, not great. The overall experience was disappointing and very much unlike any Shake Shack that I have visited. It's unfortunate, because I feel most SS's would easily earn a 4-5 star rating. For anyone who may be on yelp!, trying to decide where to enjoy a meal...Nashville offers many great restaurants and dining options, however, this SS is not among them.

It's probably because I tried the local specialties instead of my favorite regular menu items, but I wasn't too impressed with the burger. The fries and concrete were good though! Crackle Shack: 3/5 I love Peg Leg Porker (gave them a 5-star review), but I thought that their cracklins did not compliment the burger at all. They just sat on top and were completely unnecessary. Even so, the bun and patty were of the decent quality that I have come to expect from Shake Shack. Fries: 4/5 Crinkle-cut fries are not my favorite, but these were crispy on the outside and soft on the inside, just like how a fry should be. I also appreciate how Shake Shack's fries remain crispy even when they're cold. Music City 'Mallow: 5/5 It may be because I have a gigantic sweet tooth, but this was most likely my favorite thing that I have ever ordered at a Shake Shack. The marshmallow, caramel, and speculoos cookie crumbs mixed into the chocolate frozen custard were a delicious combination! Service: 4/5 They got my order right, and my food came out quickly, which is the biggest thing when it comes to fast food like this. However, the place was more than three-fourths empty, but the table that I sat at was dirty and looked like it had not been wiped down in a long time.

Noticed a lot of negative reviews here but we had the best experience at this location... Staff was very attentive and took our order immediately. Cashier was friendly, food was ready quickly. Good serving size and prices are better than I expected compared to other similar burger places. Will be back!

Bang for your buck: 9/10 Quality: 10/10 Service: 10/10 Ambiance/Location: 9/10 Overall: 10/10 When we were in Nashville, we didn't have a Shake Shack at home yet, so while this may not be on everyone's Nashville eats list, we knew we couldn't head home without getting a delicious burger. This location didn't disappoint. The food was as wonderful as you'd expect from a Shake Shack. The service was friendly and efficient. The restaurant was absolutely spotless! Our only critique is the parking and the efficiency of the line. This location is located in a really cute little outdoor mall, but that meant a lot of the parking was designated for another store or concept. It took us circling for a bit to find a spot. If you're local, this likely will not befuddle you as much as it did us. After finishing our meal, we wanted to grab a shake (because, Shake Shack shakes cannot be missed!). Getting back in line to place our dessert order though meant actually having to go outside and come back in to be in the line due to the way it was roped off. Not a big deal, but definitely awkward. I'd go out and come back in for Shake Shack any day though!

The main issue with Shake Shack is pricing. The food is good, but not so much better that you don't want any other burger. Local burger place, Culver's is just as good and half the price. People often compare Shake Shack with In-n-Out, so here we go. Today my family ordered from Shake Shack one cheeseburger, two double shack burgers, two fries, two iced teas and three shakes. The bill was $58. Three weeks ago I was in Phoenix and took my son and friend to In-n-Out. We ordered a 3x3, double-double animal style, two cheeseburgers, three fries (one animal style), a rootbeer float, one shake and two drinks. The bill was $33. More food, better food and $25 cheaper. We won't be back at Shake Shack.

Ah Shake Shack, how I've visited you so many times in NYC. I'm glad you're in Nashville, my own stomping grounds but you are so far away. The good thing is that you are everything that I remember. Great burgers, excellent crinkle cut cheese fries, and delicious shakes. My only problem is that it took about 20 minutes to get my food. The only difference is I had a shake where my friend did not have a shake. So I'm not sure why it took 20 minutes to get a shake but I still love you.

First time trying Shake Shack and it was overrated in my opinion. The food was decent but it was just like any other burger chain! I would personally pick something local but for a quick and easy lunch it was good

I'll start with the plus side. It was Friday afternoon, and although there was one lady at the register taking an extremely long time to order, eventually another cashier came up and help work the line that was starting to grow. The staff was nice, it was my first time and the cashier was very helpful and suggesting the black and white Shake. It didn't take very long to get my food, but what I got was not worth the $15 tag for a burger and fries and Shake. The single shackburger was good; the shake was delicious. The fries are pre-portioned in the window. They weren't the freshest but they weren't bad. The service and the meal itself where fine. 3.5 Stars, maybe even four. However the one star comes from me facing the kitchen as I'm eating. A lady serving the food had on gloves, but also had some type of allergy or illness. I watched her hold her nose closed and pulling her ear and do that mouth wiggle thing. And then I watched her wipe her nose with her gloved hand several times between fixing trays of food and putting to-go orders in bags. She never changed gloves.That was a real appetite killer and I can't give more than one star for that. Imagine eating your food and then realizing that you're probably eating someone else's nose drool. How disgusting.

I received great service, the line moved fast, the manager checked on me, and the food was fresh. I wasn't moved by the burger or fries, but neither were nasty. I have been told their chicken sandwiches are better though so I think I will try them next. Overall though it wasn't a bad experience, the good service helped a lot.

My favorite thing about the Green Hills location of this Shake Shack is the vibrant crowd that is always here. When the weather is nice, the patio is full at all hours. At lunch time and in the evenings you can see families, couples and hungry singles enjoying an All American experience. Have they reinvented the burger? No. Are you going to find this burger above all else? Another no. But are you going to get a tasty, burger, hot fries and a fresh shake? That's a 10-4. It is "fast casual" in that you order at the counter, and you get a buzzer to alert you when your food is ready. I'm a fan. The vibe is cool. And when I have teens and college kids visiting me, this is always an easy place to take them. Then we can wander the shops in the area, which are very nice. One tip: Use the app to order. Even if there is a line, you can grab your food without a wait if you ordered before arrival. Just bypass the line and go straight to the pick up. They often feature specials on the app as well.

Sarah got the black truffle burger I stead of her normal mushroom burger and regretted it. It's not that she didn't like it, she just prefers the mushroom burger for some reason. The cheese fries did NOT disappoint and I made some fire fry sauce. I gave the shackminster a go and enjoyed it. Sarah says we're sitting to close to the door. For some reason the didn't get my smokeshack burger so had to go back an order it, still waiting. Sarah's strawberry shake is fire. Dropped a star mid review because it took a while to get the food. Changed star back to four after smacking that FIRE shokeshack burger. Gotta come here more!

Shake Shack is a solid place in Nashville to grab a higher end fast food burger and fry! The crinkle cut fries are unique are delicious