Shake Shack Upper East Side

Shake shack serves a solid smash burger. The smoke shack and the shack burger are both good choices. If you’re looking for more flavor, get the smoke shack. Otherwise, the shack burger is your classic BLT cheeseburger. The cookies n cream shake is delicious! Fries are average. This location has tons of seating, both indoor and outdoor. Fast service!

A pretty decent burger with hit or miss fries. I love getting the smoke shack, and you can add lettuce, tomatoes, and pickles for free. The burgers usually turn out looking amazing. Fries can be hit or miss, sometimes they turn out cold, but sometimes they’d hot, fresh out of the fryer. The staff and location definitely seems more targeted towards delivery. There’s not much service and the decor is bare bones.

Greasiest burger and the best for tourists who need fuel to burn in winter or summer walks and get your 10k steps in with their not so boring menu of burgers with seasonal flavor design like that Korean BBQ burger I got . It'll last you 5 hours at the Met walking for sure .

Hands down one of the best chicken burgers ever. You taste quality food despite the small size and big price. Fries are real potatoes, super yummy. Staff are friendly. Very crowded in the evenings.

I enjoy the consistency in which S.S. Serves food. It looks good, taste good, and it’s all good. Solid across the board. A double smoke shack is crack. Smashed burger galore. You can’t go wrong with S.S. Although, I will say I like Smash Burger the best.

I stopped by this location to try their new Carolina BBQ burger and my usual crinkle fries w/ cheese sauce on the side. My burger was fresh and tasty just wish the bacon was crispier. My fries were COLD even the warm cheese sauce couldn’t help. The service is nothing to write about and that disappointed me more than the cold fries. After receiving amazing service at another Shake Shack location, I imagined that it would be a universal standard - unfortunately not. There were also mosquitos at the indoor community table - not cool.

The person that took my order was pleasant however I asked for my 2 burgers to be well done. I got home to only to bite into a raw burger. It was so upsetting my appetite and dinner completely ruined. Completely unacceptable.

Ah, beloved Shake Shack. A staple made popular. Their fries are not something you can find anywhere else! The customer service was amazing from the associate at the register to the associate making sure the establishment was tidy-he was even singing! Super cute. The actual atmosphere of this location is huge! They have an outdoor section and the inside has a massive ceiling to give a more open vibe. Would i come back to this specific location? Absolutely. Would i suggest it? 110%

Yum, yum and yum! Had the bird-dog and the house beer for lunch. Wish they'd open a location in Los Angeles.

Do you remember when you could order a single scoop of a seasonal flavor of ice cream in a cone at Shake Shack? There were often mix-ins like fruit pie from a local business. Not now, you don't want a single sized 1000 calorie PRIDE shake? Too bad. Do you remember when you could order a Chicago Dog that ran through the garden at Shake Shack? Do you remember when Shake Shack had a community board (now replaced with app pick-ups while the above options are defunct). The point I'm getting at is that Shake Shack in 2024 is so streamlined that visiting your neighborhood location has no more soul than visiting a location at LGA. Or an Amazon Go store. Just scan my retinas. The UES menu is getting so short that it now has negative space on it. The burger with extra toppings that I received was missing its bun or rather what was left of the torn bun was comically shaped like a bikini bottom. I asked for a replacement bun and received it but the burger itself was still sad- overly salty, too fatty to chew so maybe better if you're toothless? A woman adjacent to me replaced a chair at her table with a highchair and then wordlessly moved her chair to my table. Even on a UES rampant with children I have never seen this behavior. Why wouldn't you leave the chair at your table but instead drag it to a stranger's table? An added note that the outdoor space has been under scaffolding forever. If you someone see a photo uploaded on their business site with the outdoor space covered in living flowers, landscaping and sunlight, that photo is from 2010. The outdoor space is forever in shadows.

The man running the pick up orders, is running the Shake Shack like a maximum security prison. He was laughing in customers faces, and he rudely demanded I get up from my seat in front of the window. He immediately demanded I give him my phone number, and when I messed up the last digit because I have a memory disorder, he laughed in my face and said you cannot have your order then, Miss. (He gave me my order and was joking, but I felt insulted. The ambiance was just ok and my fries were cold.) -- Dr. McGee

"Spicy Korean BBQ Fries" are new to Shake Shack. To me they were just French fries sprinkled with red chili powder. No great shakes here. These could be touted as Korean or they could be Indian or Timbuktu. A pale brownish barbecue sauce accompanied these fries. I took two three bites and left them. My concentration and joy was yet another hot dog here. Plenty of tables were free so I sat at one and a server brought me my food. The interior was fairly bright but being in the basement only the light from the windows come in.

Shake Shack was a disappointment today. It's my daughter's birthday weekend so I told her we would shop wherever she wanted and I would buy her lunch in the hood. Before we went home we stopped by Shack and since it was open and we haven't been in a while, she said she would like a burger. Ordering was easy and while my daughter waited for our food I used the bathroom. I told my daughter if she wasn't ready to eat she could take hers home but I had to eat! I ordered a Flat Dog with Cheese and a Single Scoop of Chocolate Ice Cream for my side. The ice cream was the best part of the meal. The hot dog was so tough to bite into and definitely overcooked. I sure hope I can digest it. My daughter took photos of her lunch that she ate when she arrived home. She said her hamburger was definitely overcooked also. No complaints about the fries. All I can say is after spending over $24 for lunch I won't be returning any time soon! We agreed on Three Stars for overcooking the meat! Forgot! I had to return to the counter because I paid extra for cheese on my hotdog and it was dry. They did give me a good helping of cheese and it's very tasty but how do you forget something like that. It was definitely charged on my receipt. I'm tempted to make it two stars because of the bathroom too. Employees take up too much time in there!

Very few seats available at this location, unless you're willing to eat outside in the cold. Burgers are solid as usual. Got the double Avocado Burger Burger and loved it.

You are almost certainly familiar with Shake Shack. It's a respectable member of the fast casual tier, alongside chains like Five Guys and Smashburger. The food here is a fair representation of Shake Shack offerings. There are fewer varieties of burger and less toppings than Smash Burger but more than Five Guys. The crinkle fries are bit softer than my preference, but at least not overly greasy. The chicken sandwiches are solid and on par with the burgers. As to this specific location, it's busy and a bit chaotic. I would definitely avoid the restrooms--they are gross even by New York public toilet standards. On the plus side, it has a nice outdoor seating area, but you'll have to ignore the sticky tables. I would probably not recommend this Shake Shack over the nearby options.

One of the items on my list was to visit a Shake Shack and try what's been labeled America's best burger. (Flash forward, while I absolutely loved it, it just can't beat In-N-Out.) Our experience here was fantastic. We chose a location on our walk when we needed a break and a snack. This one was down a flight of stairs off the main street, with outdoor seating adjacent. They also had restrooms at the back. The menu here is simple, with burgers, fries, shakes, and drinks. Another draw for me was finally getting to try a Brooklyn Brewery Shakemeister beer brewed just for the chain. It was a great pairing, one I recommend to all burger & beer fans. Their prices are super reasonable for the quality of the sandwich - the bun was fresh, meat cooked well and great quality, and produce fresh and crisp. Staff here was also super patient helping us order and bringing our food. I highly recommend trying a Shake Shack (whether this location or another) to all burger fans out there.

Ordered: Single ShackBurger (free with coupon; regular ~$8): Angus beef cheeseburger with lettuce, tomato, onions (free add-on), pickles (free add-on) and ShackSauce on a toasted potato bun Crinkle Cut Fries (~$4) Aya's take: Shake Shack probably has the best burger made by a fast food chain. I stopped by to redeem a free coupon; I placed my order on the app, it was ready at the exact estimated time. Now I've always felt like the ShackBurger was missing something - onions & pickles! Lettuce & tomato are just not enough. But did you know you can add them for free!? We love that! The potato bun was super soft, the beef cheeseburger was fresh, tasty, and crispy around the edges. The toppings were fresh, crisp, and balanced out this burger nicely. The Shack sauce is an absolute must; I even got an extra side to go with my fries. And we know you can't eat a ShackBurger without those deliciously addicting Crinkle Cut Fries. Pricier than most other fast food options but you really are getting a quality burger & fries combo.

Friendly staff, nice outdoor space (could use a wipe down). Food was ok. I don't get it. Wendys' JBC taste better. Church's chicken crinkle fries is better. Is it me bad ordering the wrong items...

I can't believe I haven't written a review of Shake Shack yet. They have solid burgers. The quality is consistent and they use fresh ingredients (never frozen beef and chicken). I recommend downloading their app since they occasionally have deals for app users, like a buy one get one free Shackburger deal that's available now. Shackburger- ($6.69 plus tax)- a thin griddled burger comes adorned with cheese, lettuce, tomato, shack sauce (mayo, mustard, ketchup, a little pickle brine, a little heat and some secret ingredient(s)). You can add pickles to your burger for free, so why not. If you're pretty hungry, I'd recommend making it a double with two burger patties. They also have frozen custard, shakes, good lemonades, fries. The cheese sauce is yummy- like melted American cheese that is thick and great. I like to dip fries in this sauce. Back in the day they had these concretes, frozen custard with mix-ins. Shake Shack, please bring these back! This would make me a very happy camper. Anyway, it's a solid spot for better quality food that's fast. Can't be compared with the typical fast food spots in my opinion.

Overrated as can be. They don't even make the best burgers in town. The milkshakes taste more like milk than shake. I ate some so called "spicy fries" today, and may I say, they were just dusted with chipotle seasonings or something. 5 guys has better fries...SmashBurger makes a superior sandwich. The service is fast and the atmosphere feels cold and efficient. I am not the biggest fan to be honest. Those hard wooden chairs reek of eat and leave. I won't be back there any time soon!

The cashiers have always been nice, accommodating and polite. Which is the only reason I'd give them the star. The shakes come half full, yes you heard me correctly... 6 or so dollars later and the shake isn't even filled NEAR the top. It's just a little over half full... idk if this is laziness or that's the shake shake way but our food was made incorrectly despite ordering correctly and the whole experience was not good. If you want a good burger and milk shake there are so many better local spots, steer clear of this one it's just a fast food sh*t show.

Disgusting old cheeseburger they sent me. It was ice cold looked like it was hours old and they just added lettuce and pickles. Took a small bite Threw it out.

After the massive expansion of Shake Shack, I soon came to realize that not all locations are forged the same. The food experience I once remembered back when there was only one local at Madison Square Park has been a long forgotten memory. A wonderful memory when the food was made to order, always came hot and fresh, and the burgers were cooked and assembled to perfection. The store I frequent (UES Manhattan), although seemly great workers with good attitudes, are grossly inconsistent. The burgers usually come over cooked, sloppily put together, and with old withered veg toppings. Also, the Fries are stale and lukewarm depending on when you order. Other locations would be plus or minus as well (mostly plus compared to the UES location), but for the most part, I have been chasing a quality that I find is completely lacking now. Sadly, I accepted that this was just going to be the norm after Shake Shack became public. It was only after attending a private event hosted by Danny Meyer himself that I was inspired to write this review. At this event, Danny Meyer had Shake Shack cater a section of the food table. At first, I scoffed at this booth thinking it was only a novelty item to have at this exclusive USHG celebration. But then, at first bite of this Single Shake Burger, it brought me back to 2005 standing in line, outdoors, for over an hour in Madison Square Park to enjoy what was to become my favorite burger in NYC! Now I realize Shake Shack can still be great again; not just an "above average" fast food chain. Some cook, or team of cooks, took the extra effort to provide Danny Meyer the best burgers with the same ingredients found in each Shake Shack location. These burgers, at this event, were: 1) NOT cooked to order, 2) MADE in large volume, 3) held up to travel (to the event), 4) and not warmed or displayed under warming lamps; YET still these burgers were better than any burger I had since the 2015 opening of the USE location, and every other location I visited since the expansion. There is my feedback. I hope it can inspire change.

Stopped in today to grab lunch (12/28/22); The pros: The cashier that took my order was so nice and welcoming. Since I didn't order on Uber Eats I waited in the pick up area. It was extremely crowded and just people on top of one another. It's was an afternoon lunch rush and it's also the holiday season so that's a little expected. The seating area was kind of filthy and I had to grab someone to clean the table area underneath the window. He was extremely kind and came right over to take care of it. The con: the restroom (right side) and the fries were 1/2 empty when receiving them and hard. I glanced at the person next to me who was eating the same fries and theirs had the proper serving! Everything else tastes good but the fries were horrible. I love Shake Shack and I often frequent between this location and 125th St. I think it's safe to say moving forward (when in the area) I will make sure to order from an online app (so my food looks like the presentation you get when you order online first!) Honestly I will probably stick to your Upper West Side location moving forward. However I do not want to take away how professional and friendly the staff is at the 86st location. I would still recommend this location to others; but if I had to choose based on the preparation of the meal I'm going to say that it's more space in the upper Westside location and the food is good whenever I order online or come in to dine. The 4 stars is for all of the staff in which I interacted with today because they deserve to be highlighted for their great customer service. However if I rated the meal & the restroom overflowing with trash I would have left 2.5/5 stars.

I waited thirty minutes for a milkshake that I ordered ahead of time online for in-store pickup. I don't understand the point of ordering ahead if you're going to have to wait even longer than you would from waiting in line + ordering in store! Especially for something as simple as a milkshake. The staff was clearly very overworked and the kitchen looked chaotic, but they were all very sweet to me and did make sure I eventually got my order. Cannot speak to the in-store ordering experience, but I would not recommend this location for pickup.

The cost for the items in the menu are pricey, but it is worth it because it taste sooo Soo good!!!! I usually get the chicken sandwich, I find it to be the best chicken sandwich out of all the other fast food spots. So delicious! To end off the meal I usually have the milkshake. I need to remember to share one with my husband next time instead of getting my own, as I am in a good coma after all the food and can't finish it. Lol

The food taste good, price-wise. Really liked the music and the lights. Service wasn't really good tho.

The veggie burger was fantastic and I was there just before they closed and everyone that worked there was super friendly and they even delivered my food to me! Thanks :)

Obviously it's a chain but there's a few things I appreciate about this location. First is that they have all the veggie options that Shake Shack offers. I'm came here recently to try their plant based chocolate milkshake, and it was actually pretty good. It tasted like and had the consistency of pudding which I found delicious. They also sell a real veggie burger here (not the cheese and mushroom filled veggie burger that seems less healthy than a real burger). They also have ample outdoor seating now with heat lamps which I appreciated the other day when it was chilly. Overall my favorite Shake Shack.

3.5* Came at 2 in the afternoon, and was intrigued by their Buffalo chicken sandwich. Waited probably 15 minutes- not a problem. Sat outside to eat which was nice. The sandwich was underwhelming - the chicken piece was a bit small but the flavor was good! It's not spicy, definitely a mild Buffalo sauce but it DID taste good! I just wish it was a bigger piece of chicken. Also tried their spiced cheese fries - they were fine. After a while the cheese tasted like a Mac & cheese sauce so it was very confusing. The spice didn't add too much..I honestly just prefer a well salted fry. Honestly, I'd just stick to their burgers and what they do best! But this location is awesome with the outdoor seating.

Unsanitary. Their bathrooms are both out of orders so no one can wash their hands and they're not at all remorseful about it. Additionally, we can at least provide sanitizers, but they do not have it. I was worn not to go because of this, but I did not listen.

Got a double shack burger, veggie shack and fries. The double shack burger was pretty small and tasted overwhelmingly like cheese. Could hardly taste the sauce or beef at all. The veggie shack...hard to describe. It was kinda gross. It needs lettuce and tomatoes and regular onions...y'know, the basics. The fries were good though. If you know where the dispenser is, keep us posted cause we couldn't find it.

Staff was rude and ghetto, and even the manager smelled like weed. My order took over 30 minutes.

Not bad, lots of seating, food is good as always but the service is bad. Most of the people who deal with the public are miserable. You try to be extra kind and smiley and they still give you an attitude

I was craving a burger so I ordered the bourbon bacon jam burger and fries from Grubhub. It looked so good. Not only did both come ice cold, but there was literally only one crispy onion, and a dot of shack sauce on the burger. If you're going to charge extra for a specialty burger, then you should really have all of the elements fully present, and not just 1 tiny scrap to say you put everything on it. At least the bacon jam was present. Nothing at all like the picture and totally NOT worth the extra money. I bet it would have been a tasty burger if all the elements were fully present.

Welcome to the filthiest Shake Shack in New York! Garbage bags spilling over, outdoor space full of garbage, chairs and tables visibly dirty. What an embarrassment! Pay your employees more maybe they will actually clean the place.

Non delivery ...instead of $48. order I got a 6 pc chicken . Shake Shack employee was helpful and uber refunded me but I was HUNGERY‼

Tough location. Slowest service.. employees just hanging out. Empty restaurant, 20 minutes for a pickup order

Interesting Shake Shack location... it is down some stairs right off 86th street. The menu is pretty standard across all Shake Shacks. I went with the normal heavy hitter the "smokeshack". I love the peppers on this burger. It makes my mouth water every time. I hate to admit it but I am not a fan of the bacon on it. It almost makes it too greasy. The burger however always makes up for it and the shake sauce is always spot on. My colleague ordered the chicken dog and although it was pretty basic it was pretty good. The fries are also always sneaky good. They look frozen but taste fresh and are good. I went with the chicken bites as well and those are always underwhelming honestly. I prefer Mcdonalds chicken nuggets honestly. Anyway, Shake Shack is always spot on and this location is nothing different. Good solid spot if you are hungry and need a quick bite.

If you weren't craving burgers before, just walking on 86th between Lex and 3rd will make you want one. They have the vents from the grills blowing out into the street and I could not pass it up. The staff was super friendly and speedy in taking my order and the wait is comparable to the fresh food being prepared. I ordered the veggie burger with no bun, fries, a cookies and cream shake and a half and half (Arnold palmer). The veggie burger is a black bean patty with beets and when you bite into you can see the red beets. So you know it's a good quality veggie burger. It had a nice crisp to the outside with the chewy center and the lettuce and veggies on it. The fries are YUM. Crinkle fries with a nice crunch as you bite into them and a chewy center. And perfectly salted. The shake was an actual shake you can drink. I'm so used to Utah where they make everything concrete so this was a special treat. It tasted just like when you have a bowl of ice cream and it starts to melt. So good. Glad I got to stop in the shack since I hear about it all the time. I love the energy of the crew and that they use compostable materials!!

Awful food ans slow service. Waited 15 minutes to get our order and we're then very disappointed. The burgers tasted like bland McDonald's 15 years ago. Almost like cardboard with an unidentifiable glop that i think was supp to be cheese. Fries were tasteless and pasty. The stakes were so full of stabilizer that I doubt they could have melted. Won't be back here. Much better choices in the area

The customer service here is atrocious. They will mess up your delivery order, refuse to deliver the items that they failed to deliver, and then the manager will block your number. Order at your own peril. Would give zero stars if I could. The fact that this "Jake S" copy pastes the same "we messed up, let us contact you" reply to all the negative reviews is actually very telling-- they're completely out of touch and don't care to realize how bad their service is and they just want to protect their reputation on yelp.

I'm writing specifically to comment on the very disappointing experience that is ordering Shake Shack for delivery. Our last few orders have arrived with missing items. The receipt stapled to the side of the bag lists everything that was ordered, but inside the bag are half the items on the list. It's absolutely ridiculous! Why do they not just check before they go? I appreciate that at least I am able to chat with Seamless online to get a refund for the missing items, but it doesn't fix the ruined dinner plans. I tried to call the restaurant and was directed to leave a message. It's such a shame because it's my son's favorite restaurant, but what's the point if he is disappointed every time I order from them? Please, Management, fix this so we can enjoy Shake Shack again.

I love Shake Shack. That is a known fact to people who know me. This location in particular is the where the Shack Track & Field UES group meets the 2nd Tuesday of every month at 7pm to run 4-5 miles then meet back at Shake Shack for a free beer (or wine) reward. I love that Shake Shack does this. It's not just in NYC, where they also have a group at Union Square & Battery Park, but it's all across the country. Even Austin, TX has a group but I didn't know about it until after I moved to NYC. But more importantly, the food. My go to is a single ShackBurger and fries. I also love their Chick'n Shack sandwich. The buttermilk herb mayo and pickles combined with the fried chicken breast is unlike any other chicken sandwich I've tried. They also have a spicy version but it's not always available. I have yet to try the hotdogs, but that's only because I love burgers so much, it really hasn't crossed my mind. Shakes are good, but can be rich. I love the chocolate and mint versions the most. Every May they even have a promotion tied with No Kid Hungry where if you donate $2, you get a coupon that can be redeemed for a free shake. It's a no brainer since it's for a good cause, and the shakes retail for over $5. Their chocolate custard is very tasty too. Customer service is always on point here and the food comes out pretty fast. This location has a lot of outdoor seating but with the winter months it's not as useful although they do have a few overhead heater lamps. And now I'm hungry. See y'all next 2nd Tuesday of the month!

Ordered from the upper east side location and I was very disappointed with my order. I work around here so I order from here a lot and it's always something wrong. I only get a chicken shack with herb Mayo on the side and they 9/10 their missing my mayo. TODAY I GOT MY ORDER WITH THE SMALLEST CHICKEN PATTY AND MY ORDER PICKLES ON IT!!! I use to work for shack shake so I know how things suppose to be done. Very unacceptable!

Shake Shack bacon cheese fries are everything you ever dreamed of. The crispy chicken sandwich, a god send. I ordered to go and they packed everything up from the liquid cheese to the burger all in a box and a handy dandy bag. Eat the fries first and honesty, I liked the sandwich better when it was cold. Perfect cheese and bacon portions. Get some ketchup too. So good. Crunchy, salty, mmmmmm it was just amazing. Total of a little over $12, Shake Shack price point is on point. Water tap is around the corner from the cash registers. Plenty of indoor and outdoor seating. Bathroom code is at the bottom of the receipt. Bathroom is always busy by the way.

Four stars because: - excellent location - the line moves fast - the food is consistent - the service is friendly - the condiments are always filled - ample seating There is always room for improvement, especially in the speed arena.

This is a well-managed Shack Shack. The staff in general have great attitudes and it shows. The food quality is excellent and I am so glad that since I am gluten free now I can still eat here. Usually I have a smoked shack in a lettuce wrap and it's soooo good. Sometimes I have the gluten free bun and it's decent. Fries and coffee fair shakes are my other faves. If ever I have a problem with the order they go above and beyond to try to fix it and I really appreciate that.

My friend who just moved to NY from CA kept telling me how Shake Shack is better than In-N-Out. Being a always pro-CA guy I have never thought a single bit that this statement makes sense - but after I visited there and tried it for the first time - I have to give Shake Shack the trophy of "best burger chain store" I have ever had! * * * EXPERIENCE * * * Of course there are a lot of stores in NY, my friend just brought me to this particular location since we just finished visiting the MET which was around the area. It was pretty packed - and I was surprised this place sold beer as my image was it's just another In-N-Out! The burger menu was quite simple and straightforward. * * * FOOD * * * Double Shackburger: A Once you take the first bite, you will immediately find the difference. For In-N-Out, I feel like a big part of their success comes from the sauce - that sauce is extremely addicting and you always want more. But here in shake shack it was the meat quality that was phenomenal. Like that freshness.... it's hard to describe but I always believe that if the food source is excellent, your food has 70% chance of success - it's pretty clear that the beef used was with such a good quality that the juiciness in it completely trap your soul. Because the burger was so beef-centric, I couldn't really taste the "Shacksauce" claimed to be added in the burger. I guess I have to try it more carefully next time. Shroom Burger: A- I'm a big lover of mushroom so I had very high expectation to this burger - and although this burger was also superb, I found it lack the mushroom freshness, perhaps it was overpowered by the ingredients around such as the cheese and the sauce etc. But overall it was still a very nice veggie burger option. Sometimes you just want less meat on your diet. Oh, how can I forget to talk about the fries. The clear winner is In-N-Out. I'm just not a big fan of crinkle-cut fries. I mean, the flavor was good, but when you combine the texture/shape/uniqueness, In-N-Out fries are hard to beat. And for the beer, burger+beer was a new concept to me, I wouldn't say they are a perfect match especially on a sub-32F winter day but I guess I will have to try it again in the summer and see. Now, I have to disclaim that I'm not betraying In-N-Out and rush to the Shake Shack court - I still love their sauce and their fries but when you put a Double-Double and Shackburger side-by-side - I think I will start picking up the Shackburger from now on.

Shake Shack is everywhere these days, but I still think this location is one of the better ones in Manhattan for a few reasons. The staff is friendly and quick, the line usually seems to be shorter and faster than other locations, and there is a lot of seating outside so it's much easier to find a table than at some of the others. It's just a more comfortable experience all around. The food quality is usually pretty standard across most Shacks, although I did think the burger assembly on my last visit here surpassed some recent visits to other branches. I got my usual - a single Shack burger with onions, pickles, and cherry peppers added, plus fries - and it still remains one of my favorite meals to order. Quick, efficient, and a great burger and fries - pretty much everything I'm looking for from Shake Shack!

Location is good. There are different places to shop nearby. The food was good. They place was not very dirty or clean. It's okay for a fast food place.

What a lousy experience, and if I'm being honest, not the first. Danny Meyers is such a talented restaurateur and businessman, that it's shocking he allows his name to be associated with this shockingly bad restaurant. After a long day at work, I ordered a spicy burger with bacon, and because the app offered them, I ordered free fries on any order over $10, which mine was. First thing first, the app then welched on the fries - "this offer not available" - even though they recommended it. Weird. I ordered utensils and condiments with my burger. I got to the store and my bag was waiting. I was exhausted, so just grabbed it without checking. There were no utensils, condiments, napkins. No big, except the staff seemed not to give a s**t about me or my order. Ambiance: non-existent. Service: desultory at best. Went home and ate my very ordinary burger, sans the ketchup, other condiments I'd have liked, and napkins. Just a kinda sad looking burger slopped into a cardboard half-box. This was my first experience at 86th, but we've ordered in LA at both Century City and in West Hollywood. Neither experience was anything more than ordinary - food/service/ambiance, all sub par. @dannymeyer, it's time to refocus your gaze on what's turned into a shockingly bad restaurant chain. We won't be going back, ever. And I'm sure we're not alone.

Love the shack burger. The shroom is good too, but sometimes it's too much cheese for me. The hot dog isn't bad either, but the shack burger is the best. Nothing else is quite like it.

Pleasant staff, lots of seating, all the options you'd find at just about any Shack. Delicious burger every time, always hot and fresh. Grab a Shackmeister Ale while you're there and take in the sights. Hold onto your receipt if you want to use the bathroom before you go.

This location doesn't usually have a long line but the service is poor and the food is really inconsistent. Don't both ordering online. The food will be cold by the time you pick it up. I can't believe they survived the pandemic.

The shroom burgers are da bomb! Fried mushroom stuffed with gooey cheese.... with pickles, onion, tomato and hot peppers, so delicious! Their shake sauce (mayo based) is good too; get it on the side and dip your fries in them along with ketchup.

Having lived in California for a number of years as many reviewers have we compared this to our experience at In and Out. For me this won hands down while my husband enjoyed it but still favors In and Out. The line was fast on a Sunday afternoon and loved the indoor/outdoor area for the location we chose. We both had the Shackburger. I loved how the outside was crispy and almost caramelized without the patty being dry. The cheesy was delightfully gooey and I easily finished it off with the yummy crinkle cut fries. After that many calories it was good that we were heading to Central Park afterwards! My husband found the cheese to be too gooey and for this he prefers In and Out but conceded that their fries are much better... Quite excited that they're opening an out post in Seattle..

The cheese burgers are good. They come with onion, pickles, tomato, lettuce & obviously cheese. I prefer the Shackstack tho. The service was good. The staff is courteous & polite.