Jay S.
Yelp
Where do I begin? From the moment I walked in, I wasn't greeted--I was simply stared at. I was well-dressed, as my partner and I rarely go out due to my demanding work schedule, and they had been asking for weeks to visit Shooting Star Café.
Despite the restaurant being mostly empty, with only four other parties dining (the largest being a nearly-finished large family), we were seated in the very back--right next to that family. Still, a different young lady approached us and was warm and welcoming, which gave me hope for a positive experience.
My partner ordered the duck rolls, which were served cold. While I'm not familiar with how they're traditionally served, my partner assured me they've had this dish before and it was always warm. After delivering the food, the young lady disappeared--presumably on a break--and never returned for at We hadn't touched the dish, as my partner was dissatisfied.
I approached the front counter and asked two other employees for assistance. Unfortunately, a clear language barrier made communication difficult. They responded to me in a language I didn't understand, and rather than getting someone to assist, they simply returned to what they were doing.
After waiting another 15 minutes, a gentleman finally came out. We explained the issue with the cold duck rolls. He went to the kitchen and returned about 15 minutes later, saying, "That's how they are." I politely asked if they could remake the dish and warm it up. He said no and walked away.
We wanted to order more food but never received further attention. Eventually, I went to the register and asked for the check, explaining I hadn't received proper service. He handed me the printed receipt, and I paid in cash rather than by card. I left--and haven't returned since.
I felt it was unfair to pay for a dish we didn't eat and for the time we spent--nearly two hours--with minimal service. I'm not the type to walk out on a bill, but this experience made me question that.
Before leaving, I asked the young man if there was a manager. He said no, but pointed out someone "in charge." When I tried to speak with that person, I was brushed off. Eventually, I asked for the owner's name. He responded, "Why? You'll never be able to talk to them anyway." At that point, I simply thanked him and walked out.
One thing that stood out to me during the entire visit was how differently customers were treated based on their skin color. I noticed guests of similar descent to mine were approached with noticeably less courtesy than others. While I recognize this isn't representative of every business, it is, unfortunately, a trend I've observed in some Asian places. I understand that this restaurant has likely been in business for a long time and may feel they don't need to care about feedback like mine--but that doesn't make it right.