Mary S.
Yelp
I Spent 200 DOLLARS ON DINNER. SPECIFIED NO CILANTRO AND NO Sesame ALLERGIES ARE SERIOUS, and NO spicy all mild- have had massive stomach intestinal surgeries.
I got my food- late- cold- and poorly packaged.
THEN I opened up the soup- there WAS cilantro. THEN I opened the curry, MILD GREEN CURRY NO cilantro with VEGGIES AND A SIDE OF SAUTED CHICKEN. The curry is unbearable to even smell as the spice is that potent. I STUPIDLY took one SMALL sip, and my lips had been swollen for 30 minutes. NOT EVEN CLOSE TO A "NOT SPICY" dish.
The remainder of my order I cannot trust- and a small detail- not only did the soup, but also the curry - COVERED IN CILANTRO.
I called the restaurant. The man who answered refused to provide his name and refused to let me talk to a manager, and kept snarkily calling me honey and also said there was nothing he could do about it.
I am in disbelief that after years of being able to call this one of my favorite spots in town for curry- this place has not only changed but is not what it once was- 2nd, if you believe in customer service - run from this place. The man on the phone did not care that I was having an allergic reaction and did not care that they did not follow the apparent notes (yet he acknowledged the notes and said no, im wrong. There isn't cilantro.) I HAVE pictures, and I wouldn't be writing this right now if they had even mentioned how sorry they were and how they would immediately rectify the order- and quickly also refund me-
As a massive repeat customer, after tonight, I can't tell you that I will ever. Ever ever recommend this place to anyone; I CAN FOR SURE SAY A FEW THINGS:
DO NOT COME HERE IF YOU HAVE ALLERGIES-
IF YOU DO- and you see that there is an order and you specify no to that allergy- KNOW FOR A fact they will put a staff member (again named no name to handle such issues and then blame. you for being allergic) and if you need an. Epi-pen- keep it handy. - NOT ONLY will they disregard you, your health, and your issues, as I can speak from personal. Experience- they gratefully charged me for the wrong things, put me in harm's way, then tried to brush it off- and lastly chose to seemingly call me "honey" not in a southern way but in a seemingly "im better than you- get out of my way, get off the phone, your problem means nothing to us or our establishment, have fun possibly having to be in the hospital because of having an allergic reaction WAY.
I AM.SO. SAD.
This used to be THE BEST place with the kindest service, and their dedication to providing quality food surpassed all of the places in comparisoon THE $200 I spent tonight was a risk of my life- an allergic reaction, bullying from their staff, and from the few bites that almost took me out- EVERY. Single. Thing. WAS. The. Worst I HAVE EVER EXPERIENCED in my life.
Not only should they have remade the food, refunded me IMMEDIATELY, AND DELIVERED it at that point, I would have recognized that maybe, just maybe, it was a ginormous oversight and they didn't intend on physically harming me; but after the man who again is "no name, dear and honey calling - staff member " was so RUDE.
IN NEED OF BETTER PLACES that care about a customer who has and now will want to be looking to do the same elsewhere for another ten years as a repeat customer.
COMMENT YOUR HELP! TIA Dallas fam!