Michael G.
Yelp
I was referred to Lotta Re-Weavers by Brooks Brothers for a suit that got a tear in the pants that BB would not work on. While my pants were being worked, the operation moved to Silvano Custom Tailoring. I was originally told one month and $100 for my pants repair, which required fabric from my pants cuff to be stitched into the rip area near one of the front pockets. Due to one of the workers getting sick, there was a delay on my pants pickup, but they were very good about communicating the new time frame. After about 6 or 7 weeks, my pants were ready. However, they were not done to my satisfaction. The stitching was very obvious - I would not have worn the pants again in that state. They agreed to try it again with another weaver. This took several more weeks, but I must say the wait was worth it. I just picked up the pants today, and I could only barely see the new stitching... and I was looking for it. This would have been a more expensive job (~$200), but in good faith, they made the transaction right with me and did not charge me extra.
While the work took some time, it was due to some unforeseen circumstances that I was sympathetic to. At the end of the day, they saved a nice suit of mine for a good price. I would have given 5 stars had they turned out that way on the first go-around, but I am ultimately very happy given the outcome.