Kenny London
Google
This has always been one of my favorite restaurants, so it’s disappointing to say that my most recent experience fell way below the usual standard.
After being seated, no one came to check on us for about 10 minutes. The host ended up bringing water to the table, which we appreciated, but it already felt like we were being overlooked. Once we placed our orders, the food and drinks came out in a strange order—our pizza was served before our drinks, and we had to ask three separate times for the chili flakes we originally requested. By the time they finally arrived, we had already finished eating.
As for my meal, I originally ordered a pasta dish that came out within 4–6 minutes—completely undercooked, watery, and lukewarm, with noodles that were still hard. It felt rushed and thrown together. I let the server know, and thankfully I was able to have it changed.
I reordered a different pasta that I’ve had here before and really liked, but even that came out wrong. I asked for sausage and a bit of pepper to be added—both were missing. When I asked about the pepper, the server told me the dish doesn’t come with it, but I actually had a photo from a previous visit that showed otherwise. I waited and waited for someone to come back so I could say something, but they never did. I eventually gave up and just started eating because I was too tired of waiting for help.
To top it off, my friends steak—which she ordered medium—was served well-done. Our server only checked on us once after all the food arrived, and that was when we were already ready to leave.
My poor sister was sharing her food with me because, I was trying to avoid touching my plate to get it fixed.
The drinks were great, and some of the food tasted good once it was corrected. But overall, this visit was frustrating and disappointing. I still really like this place, and I hope this feedback helps get things back on track, because I’d love to keep coming back—but the service has to improve.