Gg B.
Yelp
Slab BarBQue definitely took a few steps backwards on the opening of this particular location in a food trailer park on Brodie Lane . While I understand, Covid contributed to the closure of the much nicer place in Oak Hill, this one is many steps down. I was very excited to see the reopening of slab in the south Austin area but this is well below expectations. The building which appears to be a restaurant is actually quite small with limited seating and the food prep is all done outdoors from a trailer. Nothing wrong with food trailer trucks , but the set up of this particular location leaves a lot to be desired.
They have an online app run by Toast for ordering ( which we used).There is also QR codes at the tables that you can scan to order. And apparently there is a small hostess stand inside that you can also order from. From what we could tell that would've been the best option because it seemed that was the best way for getting served. When we placed the online order, the toast app told us that the order would be ready within about 15 minutes specifically at 6:40 PM. However, we didn't actually get our food until 705. The toast app sent an email initially acknowledging the order stating that updates would come, however that did not happen. When one of us went to the trailer truck and asked about our order the server responded she was preparing it then and would bring it to us. .After waiting another 10 to 15 minutes I asked the same person and she rudely snapped she had called our name and brought the order inside. Needless to say we were sitting only 10 feet from the trailer and in the direct path she had to walk to get inside. In spite of all this she did not go and get our meals And we had to go into the bldg to retrieve it. Also to note no utensils were placed in the bags even though our meals required them. If I could revoke the tip I had previously given I would have done so.'.
While the food was good, by the time we got there at 6:15 most items on the menu had been sold out, offering an extremely limited menu. They close at 8. While I believe this location still has potential, there are quite a few things that need to be fixed starting with some simple directions that explain the ordering process as well as better communications between the restaurant, the toast app, and the customer. And probably most importantly, educate the staff on good customer service and prompter service.