Lacey F.
Yelp
This is my first review ever, and it's for good reason.
Last week, my friend and I stumbled across this establishment because frankly, we LOVE cheese! The gentleman (who is pictured on the website as one of the owners) was very welcoming. He created conversation, explained some of the various items, and even offered us a free sample of cheese with an interesting back story! He also RAVED about how good the sandwiches are, and if we hadn't just eaten we would've been convinced to order! We told him that we worked in the area so we would be back.
Well, today we had the opportunity to get said sandwiches for lunch- we were stoked! We walked in, and the woman behind the counter (also pictured on the website as one of the owners) huffed "what can I get you?" We replied "oh we were just going to get a couple of sandwiches." She then rolled her eyes, and strutted into the kitchen with an annoyed tone "Let me see, the kitchen is backed up." Only to return without making eye contact to state "it's going to be an extra 10-15 minutes." Without even giving us the opportunity to tell her no worries, that's perfectly fine, she just blurts out in a bothered inflection "what can I get you?" We asked for menus, as the sandwiches are not displayed. She grabs the menus, and quite literally throws them on the table in front of us- again ZERO eye contact was made, just a vexed composure.
My friend and I looked at each other and simply knew to walk out then and there.
I understand life happens and we all have bad days, however, when you choose to work in customer service, you then choose to put the customer first. I read another review about a bothered member of staff here, and I can only assume it's the same woman based on the context provided. If your emotions are getting the best of you, to where you're turning away eager customers- perhaps a day off to collect yourself is past due.
The ONLY reason I gave a second star is because of the first experience we had with the kind and helpful gentleman.
At this moment, I'm not sure I would ever return.