Smashburger

In SC, I wasn't a big Smash Burger fan, but Allen, India, and Desiree served us the best Burger ever and gave us outstanding service. We're big fans again, thanks to this crew. If you guys come to SC, we'll eat here every day. One love. By the way, this crew needs 10 stars

Service could have been much better but the food was good. Pictured: Limited time Smoked Brisket Bacon Double, Sweet potato waffle fries and Peanut butter cookie shake.

Smashburger in DC serves up tasty burgers with that classic smashed, crispy edge and juicy center. The fries are crisp and well-seasoned, and the menu has decent variety for a fast-casual spot. Service is friendly and fairly quick, though seating can feel a bit tight during rush hours. Overall, a solid choice if you're craving a good burger in the city without breaking the bank.

This is the nastiest chain Restaurant in Washington DC from the service. The lady dressed like she had just gotten out the bed and was very rude. Not sure if the owner cares or not but he needs to revamp this restaurant asap. Sadly, I will never come back anymore. Plus They have security that's on his cell phone the whole time. It's sad just beware before coming. I give credit when credit is needed. This is my opinion only. I can be wrong. But I promise this is not your average Smash burger.

Staff were great, food looked tasty, and overall a decent experience. I had a the spicy jalapeño smash burger, it looked great, but it wasn't spicy (at all) and it was too salty.

I had the Double Bacon Stack Smash. It was delicious! One of the best burgers I've ever had. Way better than Five Guys. I will definitely be a repeat customer.

We really enjoyed this restaurant located downtown Washington DC. As soon as we walked in the cashier had a pleasant attitude and gave us great service. The burgers and fries were delicious. I loved the murals painted on the walls as well.

***Update order was delivered at 9:24pm stone cold the ticket showed it was made at 6:17pm the store let it sit for 3 hours before being delivered idk what type of place they are running but any other store I have worked at or order from would remake food that sat that long so the customer would not get cold food. Absolutely unacceptable will never buy from this place again.**** Made a delivery order for today I placed the order at 12pm to be delivered at 7:15pm well it is now 8:25pm and I have not gotten my ordered. I called at 7pm to check up and they said it was ready and waiting to be picked up to be delivered. Then I tried to call back at 8 then 8:20 which no one answered the phone. I have placed a complaint with smash burger online hoping I will at least get my $50 back that I spent for this. Very unacceptable.

The veggie smash is a spicy black bean patty and it is delicious. It has mayo and egg so not vegan friendly. It's a little dry so add avocado. The smash fries were seasoned but almost taste double cooked or something was off. Service was slow. They ran out of bacon and milkshakes at night. Price wasn't bad for DC. I'd go back for the veggie smash.

I tried Smashburgers in DC (7th Str): 1st- long wait, cold food. several months later, I convinced myself maybe it was the delivery fault. 2nd-On time, cold fries... cold fries when I ordered scorching hot tots. cold burger. I will not try it a 3rd time.

I like the SmashBurger chain. It's similar to a Shake Shack or a Five Guys. Of those places, SmashBurger has the best fries, and if you get the "smash fries", they're even better. And their burgers are very good, too. I don't want to be too hard on this location for the service we received last night. They, like every restaurant in the area, were jam packed, their employees were working hard and trying to be polite and professional while under the sort of job strain where I'd have been forgiving had they gotten a bit short with people. But, the wait was way too long and too many other things weren't right. It took half an hour to order because they stopped taking orders for awhile to have the employee working there help get orders out of the kitchen. Then, it took another half an hour to get our food. I'd ordered my wife's burger without onions (as was reflected on the receipt) but when we got it, it had onions. It also had mustard, which she doesn't like and which wasn't supposed to be on that burger. My son's kids meal was supposed to come with milk. We didn't get that. They ran out of two of their crafted beverages around when I got there and neither were replenished by the time we left. The layout is a little inefficient, but that's mostly due to the shape of their space. The restaurant seemed at least as clean as you'd expect for a place so mobbed. They had a pretty new and completely clean high chair for my son, that sat level on the floor and had working straps and all (which is big for parents of little ones). I'll likely give this location another shot at a less busy time. But, I'll steer clear in situations like when it's a spring Saturday after the museums have closed and before a big event at Capital One Arena. They were not in a position to succeed under that stress.

Exceptionally rude staff. They put my order out for pickup before it was ready and gave me attitude for attempting to pick it up exclaiming "what are you doing?" And "you can take your burger without your fries then" and was generally unpleasant and unprofessional and disrespectful. She also kept side eyeing me and making underhanded remarks until my order was eventually completed. Would not be back ever, and would dissuade anyone from going there. In desperate need of more professional staff.

The food was ok. It was my first time eating here. The time it took for them to cook my cousin's 6 chicken wings was wild. She ordered her food before us and we'd gotten our food, eaten, and ready to go before they finished hers. She ended up getting it to go. They were astronomically slow. I think I'm all set on smash burger, but check it out if you're interested just prepare yourself for potentially a long wait time.

stumbled upon this spot while walking around downtown with friends. Decided to check it out and I'm glad we did. 3/4 of us got the spicy jalapeño burger. This burger did not disappoint ! If youre into spice def order it. The single patty was filling, but totally understand if youre a double patty person. The tater tots and fries were also pretty tasty. I ordered the oreo milkshake as well and asked if they could add a bit of caramel and they gladly did. Shoutout to kendall and the team for making our time there memorable and delicious.

Didnt receive the double bbq bacon. My daughter has a dairy allergy (not just lactose intolerant) and I had to use her EPI-PEN because they sent her a DAIRY shake as opposedto the NON-DAIRY that was ordered! The CLASSIC burger had CHEESE ON IT...just THE WORST! Obviously the staff is lacking and dropping the ball! Don't know if the food was any good because it was all EXTREMELY COLD by the time we stabilized our daughter! It was cold when we got it anyway.

1st time killing a burger at Smashburger ! Crispy/Hot Tater Tots BBQ Bacon Cheddar Double Easy to locate near Chinatown. Staff extremely friendly and service was outstanding !

Made a $450 catering order and received a confirmation. When I arrived, they didn't have the order and refused to make it.

Basic burger spot. Service was quick. Food was good - made to order. Pretty straight forward. The sweet potato waffle fries left a little bit to the imagination. But I would definitely return to this spore. The price was moderate - comparable to any none fast food style burger joint. Tables and chairs were as comfortable as one would expect. I like the fact that they offer actual cups for dine in patrons. The spot is really Nothing to write home about. If you work in the area or are there on the run and need a quick bite to eat, this is a good option.

Nice burger place located in the heart of DC's Chinatown. It's located near the Chinatown metro and across the street from the big Walgreens. The place was clean, friendly, and quiet for busy downtown. I elected to have the bacon avocado single burger which is on a multigrain bun with regular fries. The burger was cooked to perfection and loved the chipotle sauce. Overall nice place to grab a quick meal after exploring DC. SN: please excuse my picture of the half sandwich, I was hungry and dove straight into the burger

I had a long day in the city and had a taste for a burger, shake, and some fries. My usual go-to for the fixed is Good stuff, five guys, or Shake Shack. I decided to give this place a try. Needless to say, I was extremely disappointed. The burger was too pink for my liking (no, they didn't ask me how I wanted my burger. The fries were extremely greasy, and the smash sauce is basically mustard with pickles, which wasn't palatable. The best thing about my meal was the Oreo milkshake. Regarding service, they had one cashier who was responsible for taking orders, bagging said orders, or taking customers who decided to sit in their orders in addition to making milkshakes/drinks. I felt sorry for her. However, she didn't show that she was tired or frustrated. I probably wouldn't visit this establishment again. It has

Their smash fries are really good - shoestring fries tossed in garlic and rosemary. Pretty standard smash burger. Good for a quick meal when in Chinatown but otherwise nothing special.

Went there twice and didn't get milkshake waited 30 minutes until i asked. Service was horrible, we heard one of the servers call us retarded, she was very rude.

I was very happy to find a Smashburger close to my hotel. Service was good even though they were busy. The food was as good as I remembered it to be.

Nice burger place! The burger was very good and the prices were fair as well... I am glad that I stopped here.

They called my dumbass friend retarded, I very much appreciate them. And they didn't serve my friends on time.

Came during lunch on a Saturday Walked by a couple of times.. always wanted to give it try.. was by the movie theater so i figured why not It was busy.. but seem pretty unorganized... -.- took a long while before I got my food.. not sure if they are understaffed or just unorganized staff That being said, the burger (classic double) was very tasty! Had to bring it home since it was pretty crowded but surprisingly traveled well Fries are pretty good too Would come back again .. but would avoid busy time

Great food-similar to Shake Shack, Five Guys....menu a little more varied. This particular location wasn't the cleanest but good fresh.

Came here with daughter and grandkids. Burgers and fries were excellent and service was exceptional Tim

Coffee shake yummy! And the staff was nice and provided great customer service especially the lady cashier! Thus, 4 star well earned! The burger was good ! I had the mushroom truffle swiss burger but the Coffee Shake was remarkably outstanding! It was very smooth and not too sweet and i can def taste the coffee. I got salted mocha shake. The smash fries seasoned with garlic rosemary & olive oil was good especially while it was hot. Half of them i took on drive back to my office and not as good though after heating it was slightly better. Shake is the one i like most during this visit and will likely pull me back in next time and will try another burger for they all look promising! Please also keep excellent customer service because hospitality counts especially with many other competitions in the same vicinity! I'd a great experience so kudos!

This place gets 2 stars solely on the customer service! Or lack thereof!!! I got the classic double smash burger with bacon. It came with lettuce, smash sauce, red onions, tomato's, one square of lettuce and two small tomato's! The "smash sauce" was non existent, glad I got mayo on the side. The burger was well seasoned, a bit small but good. The fries were well seasoned and good as well. They didn't fill up the fry container and for $4...FILL MY FRIES! Lol When I came in I saw one table of 4, 2 cooks and a guy getting bbq sauce or so I thought he was. I waited 3mins and no one came to the register!! The couple behind me left and all I heard them say was "no one's working!"! Smh Uber eats came in and went to the guy whom I thought was just getting bbq sauce, apparently he works there!!! Like sir!!! You're more concerned about filling bbq sauce in containers than taking my order??? Once he acknowledged me he says, with a straight face "are you next in line"? I looked around and the inner me screamed IM THE ONLY ONE HERE!!! His face, his attitude his demeanor was NOT welcoming and made me feel like I was a burden for being there! Again, the burger and fries were good but customer service is awful! I drove in circles 10mins for parking and the experience was horrible!! Do Better!

Really disgusting- We ordered fries, got the wrong ones. We gave them back, and we saw them take the wrong fries (which we had touched) and put them in another customer's bag. Lack of hygiene and good practice. Service was also mid/poor.

The classic burger was okay, I mean it tasted fine but it was not memorable. They opened at 1030 but the workers were outside at 1043 and the doors were still not open. The place looked clean and since they had just opened it was just me and a friend so it was nice and peaceful. Although it's not a big room so when it is crowded I bet it's packed. Also the workers especially the cashier looked like they did not want to be there and was not engaging. I get it, it's work but still.

The food was good but was completely out weighed by the apparent incompetence of the front staff. After having to repeat my order four different times, the cashier finally entered it correctly into the system, then walked away to wipe down tables before completing my order. So I sat and waited for them to do a job someone else should have done, like the floor staff who was standing around. After my order was placed, i then waited in a fairly empty restaurant for nearly 30 mins to get my food. I should say, 15 of those minutes my food was done wand sat, waiting for the floor staff to bring it to me because I was not allowed past the line where food came out. After waiting at my table as instructed I went to the counter and had to ask for them to give me my food, which was now cold. I was hoping I caught them at a bad time, but I was not the only one in the restaurant having these issues.

I gave this place at least 3 tries. Every time I ordered on their app. I get a text stating my order is ready, and 10 minutes after I arrive they START to make it. I asked for a refund since they couldn't fulfill my order close to on time, and was ignored. I deleted the app, and will never go there again.

Food was mediocre. Small portions. Expensive, just under $20 for a single burgers, tots and a drink! Only two employees working. One cook, and one cashier who also served the food. The cashier was not friendly or welcoming.

We waited 25 minutes for the food, which came out without the tots. Burgers were barely warm. Tots came out after 45 minutes and had been double fried. Strawberry shake was pretty good.

Think I came to this smash burger for the second time after doing the cherry blossom ten miler. Was a great experience. The manager treated us very well. I would for sure come here again. Friendly service and great location.

Good afternoon,   I would like to speak to someone via telephone IMMEDIATLEY. My experience today (7/10/2024) at the location in Washington D.C was horrible (804 7th Street NW).  I was verbally attacked by a worker there named Shannon. Here is the breakdown of the incident.   I entered the store and approached the register. One nice worker attempted to take my order, but the register was not working. She was then instructed to reboot the system and to give the kitchen my order by mouth. As she was informing the kitchen staff of my order Shannon who is the individual who was loud, rude and disorderly rudely spoke to the worker and told the worker that she is not a robot and can't remember that shit. Shannon then told the nice worker to write the order down. As they were preparing my order, and the burgers were still on the grill, I asked the nice work to ask Shannon who was the one prepping the buns at the time to add ketchup and mustard to my buns. Shannon responded to the worker rudely and the worker proceeded to say, "my bad the customer had just made the request". After that was said Shannon directed her words towards me and proceeded to yell very rudely " is that all you want to add before I am done like she was agitated and bothered.  I didn't see what the problem was with asking to add ketchup and mustard if the burgers weren't even finished on the grill yet. I then told the nice worker that I did not want Shannon to finish my food and to ask if the gentleman on the grill could finish my order and I did not care if it would take more time. Shannon was extremely hostile, and I did not want her fixing food for me. Once the nice worker was informing the gentleman about what I said Shannon budded in and proceeded to say "I don't give a fuck. You can get a refund for all that. It's not that serious". Shannon and I began to exchange words back and forth and I told her it should be no problem if I wanted to add ketchup and mustard and she said yes, it is the fuck. You don't do that shit after you order. I mentioned customer service and she said fuck customer service and that providing good customer service does not matter. I was called many bitches, and she did not hesitate to keep calling me names. Not once did I call Shannon out of her name. Not only was I verbally abused but I was also antagonized as Shannon came from around the register towards me clapping her hands and still cursing at me. At that point I felt threatened because with the attitude that she had who knows what she would have done. I then asked to speak to a manager and was shocked when I was informed that Shannon was indeed the Manager. I could not believe what the nice lady was telling me because Shannon's actions were not acceptable especially if she is supposed to be a leader. As a manager you should be deescalating situations and not making them worst. I have been a loyal customer for a while, and I am always advising people to try the new burger place near Gallery Place Chinatown. I got the food to go for my boss and colleague (trying for the first time), but my double burger and fries were left because Shannon's attitude and demeanor put a very distasteful taste in my mouth.   Another manager named Steven came from the back and tried to get Shannon to step away and calm down, but Shannon proceeded to tell Steven to don't fucking touch her and to leave her the fuck alone. Shannon then went to the back and walked out the front of the restaurant with her keys while still yelling and being belligerent.   I usually don't think people should lose their job or contact the restaurant after having a problem because I usually just brush it off, but this was extremely unacceptable. No person should hold the position as manager if they can't be respectful to customers and even colleagues and lead with integrity. I would love to come back because the food is good, but customer service should be even better. I would absolutely hate for anyone to experience the anger, aggression, and lack of customer service that I received today. Please review the cameras. The time stamp on my receipt is 1:04pm. This need to be addressed immediately.   Your assistance with my problem today would be greatly appreciated. I will be looking forward to a phone call.

The truffle mushroom Swiss burger was delicious, especially the truffle which had the most amazing, richest flavor for a fast food/casual place! The mushrooms were also cooked perfectly. The salted caramel milkshake was good and refreshing on this hot summer day. However, the highlight of this meal has to be the side of Brussels sprouts, which absolutely blew me away. They were very rich, tasty, and crispy, and the saltiness level was gloriously perfect. I definitely did NOT expect such delicious Brussels sprouts from a burger place! Service was great and fast.

My husband and I dined at smashburger last night because of a Yelp Elite event. Street parking was surprisingly available very close by on a Friday night (rainy though) when it's usually impossible to find a street spot in this area. Customer service was friendly and we dined inside. There was ample seating and it was spacious. We got the Oreo and chocolate milkshake (Oreo was better), Avocado Bacon double burger (good), Colorado double burger (good, but Avocado Bacon was better) and smash fries. It was a LOT of food and would run you normally about $40 for two full 3 piece meals, which seems on the pricier side, but we only got through half our meals. It's not the best burger I've ever had but pretty good. Overall I would recommend smashburger if you're in the area.

Service was beyond bad, and food took forever. I could understand if the place was crowded, but that wasn't the case. I guess the locals realize this place is not worth the visit

Who eats a burger at 8:30am? I had a morning meeting cancellation and figured what a great time to check out the new smashburger. I've known about the chain bc I grew up in colorado and they started out there :) First of all the restaurant is extremely clean and tidy - and such friendly service. The food was awesome. Delicious Brussels sprouts and fries. My husband loved the spicy burger I got him and also devoured his Oreo shake. I totally enjoyed my "colorado" burger but the peppers on it are definitely not colorado green chilies. Overall a great experience!!!

My other needed to use the bathroom before we headed to the Lincoln memorial so we stopped here for the bathroom and to get a quick bite. The place has homeless people sitting in it, asking people for money. I get it that the staff don't want to kick them out but it does end up being a nuisance. Who wants to sit there while being asked for money the whole time? The food was ok but my other was saying her chicken strips and Brussels sprouts had a weird taste to them

I had a wonderful meal from the new burger spot on 7th Street. I ordered the single bacon cheeseburger with sweet potatoe fries and a salted caramel milkshake. The burger was moist and juicy and the fries were crispy. The milkshake was kinda of watery not very thick like other places but still it had the flavor right. The service was pretty fast and the cashier was very helpful and friendly. I'm not downtown often these days but it was a good change of scenery to try out a new spot. I'm looking forward to returning.

I've never had it, so I decided to go try it by my job. When I got in none of the workers admire if I needed help or anything. They just looked at me with attitude and continued to do what they do other than taking my order. I then left because my break is only 30 mins. 2nd attempt: same exact thing 3rd attemp: same exact thing. They have absolutely no customer service skill whatsoever. As long as the service is like this, you will never ever catch me dead at this establishment

Good burgers and a surprisingly good salad. The staff was friendly and the rest of these words are just here to meet the Yelp requirement of 85 charcuterie.

The burgers are actually pretty good, but the little quarter sized plop in the middle that comes on the Chorizo burger is not what it is like in the picture and leaves quite a bit to be desired. Certainly not worth the extra money that you pay for it. We went to this location around lunch time on a Saturday. There were three (3) total people working in the entire restaurant. Maybe that would be ok for a rural location, but not for downtown DC in the middle of Chinatown on a Saturday. Presumably because of this, it took about 25 minutes for our food to come out. Before you respond with "email us at reviews@smashburger.com....", I did that over two weeks ago and have not received any response. It's great that you have a place to provide feedback on your website, but when you don't respond to the feedback, it negates the entire concept.

Line was slow, burger patty was very small and heavily salted. The school cafeteria has better burgers.

I was really disappointed in the service I arrive a little before 12 there was a couple in there however they had already received their food I was waiting it was not serviced by the cashier until after the cook acknowledge my presence and begin to work on my order. The cashier then got my order wrong and made me wait for fresh tater tats however the tater tot's were not fresh and did not even fill the container. also my burger was missing barbecue sauce it just felt very unpleasant and unthoughtful.

Slow delivery and the food was cold and burger was cold and sloppy ordered rosemary fried and they were plain. I wouldn't recommend. Colorado Burger

What is a smashburger? It is a hamburger creation by Tom Ryan, Ph.D. who holds a Ph.D. in flavor and fragrance chemistry from Michigan State University. Who is Tom Ryan, Ph.D.? CEO and co-founder of Smashburger. Co-founder of Tom's Watch Bar and Global Taste Advisor at Jollibee Foods Corp. Jollibee Foods Corporation acquired 100% control of Smashburger in 2018 at an estimated total cost of $218 million. Rick Schaden is the other co-founder of Smashburger and Tom's Watch Bar. He is the former owner of Quiznos. Tom Ryan, Ph.D. worked at Quiznos as Chief Marketing Officer. The first Smashburger opened in Denver, CO in 2007. This restaurant is the second attempt at operating in Washington DC. The first was opened in September 2013 at 1739 Connecticut Ave near DuPont Circle, but they closed in 2014. This restaurant opened on July 28, 2021. There are locations in Rockville, MD and Arlington, VA.    A Smashburger is made by starting with a ball of ground beef made from never-frozen Certified Angus chuck and steak trim. The beef is ground via a process that more closely resembles being cut with knives versus extruded ("so it holds onto its juices and the fat stays in," according to Ryan). The raw meat ball is placed on a butter-brushed 385-degree F griddle. The meat ball is immediately smashed down for 10 seconds. "smashing creates a deep caramelization, and it sets up a loose and tender texture that forces juices to bubble up through the burger," according to Ryan. After 90 seconds the burgers are scraped off the griddle and flipped with a spatula that's sharpened every morning, and they're done after three minutes. A special seasoning is sprinkled on the patty while it is cooking. The seasoning has kosher salt, black pepper, garlic, all natural beef flavor and grounded triple roasted chicken skin. Now you know what a smashburger is.    My wife and I got a Double Smoked Bacon Brisket burger, a Colorado burger, regular french fries and an Oreo shake. The Double Smoked Bacon Brisket burger had two smashburgers with applewood smoked bacon, brisket, smoked cheddar cheese, pickles and BBQ sauce in a brioche bun. It was one of the most savory burgers that I have ever had!! There was a rich beefy grilled flavor. The burger was not thick, but the flavor was excellent! The outside was nicely grilled while the inside was moist and tender. The bacon was thick and had a modest smoky flavor. It was not crispy and a little salty. The lack of crispness was fine, but the saltiness wasn't needed. The brisket was tender and savory. It had just the right amount of fat. The smoked cheddar cheese was a well-matched complement for this sandwich. The brioche bun was soft and tasty yet strong enough to hold everything together. This sandwich was a tour de force of flavor!!    The Colorado burger had a smashburger, grilled green chiles, melted aged cheddar and Pepper Jack cheeses, lettuce, tomato and mayo in a spicy chipotle bun. The smashburger was excellent, but two burgers would have been a better match to the amount of tomatoes, lettuce and cheese. It had a savory and spicy flavor that worked well together.    The french fries were crisp on the outside and moderately soft on the inside. It was lightly salted and not greasy. The taste and texture was that of a good Russet potato.    The Oreo shake had tiny pieces of Oreo cookies in it. The pieces were unnoticeable while drinking it. It was creamy smooth with an Oreo cream filling flavor. I considered it a dessert. A great finish to the savory meal!!    In case you're wondering what's in the Smash Sauce, it's made with mayonnaise, mustard, pickles, and lemon juice.    The dining room and restrooms were very clean. The restroom doors are locked. You need a numeric code to unlock the restroom door. Ask an employee for the code. The employees were friendly and helpful. It was hard to find parking in this area. Metro is nearby. This restaurant has great tasting food at a comparable price point to other fast casual restaurants in the area. I would highly recommend this place!!

There was no bacon on my bacon burger. All of the sodas were flat so I had to get a lemonade. The dining room was a mess. First time here and I'm not impressed.

In store is a lot better than delivery. Quality ingredients make this burger very good. Delivery is okay, but in store is the way to go.

They opened a new location in Chinatown as a nice fast-casual joint! The service is super fast and the food is made very fresh! The Colorado burger was oozing with flavor and deliciousness. You KNOW I highly recommend that one! The rosemary fries were amazing shoestring fries but you can't go wrong with any of the sides! Also got a chocolate milkshake, and I left feeling very full :)

Just go and get you one today please you won't regret it I promise believe me ..........::::

Their classic burgers are super tasty! Pair it with some fries, a shake and it's a perfect meal. Service is friendly snd speedy. Looking forward to coming back for more tasty burgers!!

The floors are really slippery!! But I thought the customer service was great and the food was awesome to grab before the game. I like the single patty burgers with fries. It was fresh and the meat was crispy