Sofitel Chicago Magnificent Mile

This was our first 5-Star hotel experience, and it was everything we expected plus more! The front desk staff are professional and friendly. For only a small fee we were offered an upgraded room. The room was clean and smelled so good. We had a wonderful view of pretty much everything from our 31st floor room. The major bonus was the hotel being a 5-10 minute walk from the Magnificent Mile. We stayed here for our anniversary and this hotel did not upset!

We had a fantastic stay at the Sofitel in Chicago! The location is perfect—right near the Magnificent Mile, with easy access to shops, restaurants, and the lakefront. It was an ideal base for exploring the city. The hotel itself is beautiful, with a sleek, modern design and a welcoming atmosphere. Our room was impeccably clean, very comfortable, and offered amazing views of the city skyline—including a stunning view of the John Hancock building. Waking up to that view was definitely a highlight of our stay. Customer service was top-notch. Every staff member we encountered was friendly, helpful, and professional, which made the entire experience feel polished and stress-free. This is a great choice for anyone visiting Chicago—whether for business or leisure. We’re already looking forward to our next stay!

FIrstly, the front desk was very sweet. Landed up early, but because I was a member they gave me an early check in at 9 am. Thank you team. The room was nice and spacious. The bar was good. Though they didn't stock the beer they had on menu. No complaints as the alternative was equally good. Only reason that I have given 4 star is that they didn't have a buffet breakfast, that you would generally expect. Was told that it was Alacate only. Fortunetly had booked a room without breakfast. Hence, explored other options for the same. Would request the hotel to consider adding a breakfast package. Makes it super convinient in the morning. The location is fabulous, just on the maginficent mile. Strongly recommend

We had a fantastic stay at this hotel! Everything was clean, comfortable, and well-organized. The atmosphere was welcoming and cozy, and the staff were very friendly and professional. A special shoutout to Arthur at the reception — he went above and beyond to make our stay even more enjoyable by giving us some really nice bonuses. It was such a pleasant surprise and made us feel truly valued as guests. Highly recommended — we’ll definitely be back!

The hotel is in very good condition and the rooms are upscale and comfortable. My room was on a high floor and had a good desk setup for work as well as a nice, large bathroom. I was here on business, and the food for the meetings was good and the hotel worked well. I really appreciated that the hotel has enough elevators. Even with 200 people at our event, I rarely had to wait more than a minute for an elevator. I would certainly stay here again (for business or pleasure) if I needed to be in this part of Chicago again. I was very happy with my stay and can't think of anything significant that I wish was different.

Luxury Redefined: A Stay at The Sofitel Chicago Magnificent Mile As someone who spends a great deal of time in hotels across the world, it’s rare to find a property that blends impeccable design, genuine hospitality, and an unbeatable location quite like The Sofitel Chicago Magnificent Mile. Nestled just off Michigan Avenue, this architectural gem is both a sanctuary and a stylish launchpad for exploring one of America’s most dynamic cities. From the moment I arrived, the service was warm, polished, and intuitive. The staff consistently went above and beyond, offering personalized touches and a level of attentiveness that never felt forced. Whether it was the concierge’s insightful dining recommendations or housekeeping’s subtle efficiency, every interaction was marked by professionalism and genuine care. My room was nothing short of stunning. Floor-to-ceiling windows framed the skyline beautifully, and the interiors struck a perfect balance between French elegance and contemporary comfort. From the luxurious linens to the thoughtfully curated amenities, every detail was meticulously considered to enhance the guest experience. The bathroom, with its sleek marble finishes and rain shower, was a spa-like retreat in itself. Of course, location matters—and Sofitel’s couldn’t be better. Steps away from premier shopping, world-class restaurants, and cultural landmarks, it offers seamless access to the very best of downtown Chicago. Yet, within its walls, the atmosphere remains tranquil and refined—a welcome contrast to the city’s bustling energy. For discerning travelers seeking a stay that combines sophistication, heartfelt service, and prime real estate, The Sofitel Chicago Magnificent Mile delivers on every level. I’ll certainly be back.

My wife and I stayed at the Sofitel Chicago for the first time and had a wonderful experience. The front desk staff was a pleasure to deal with and our room was very comfortable. We slept very well on the comfortable bed and the shower was excellent. The location was near many fabulous restaurants and retail stores. The HVAC in the room was problematic towards the end of our trip, but the staff was very helpful in trying to fix things. We'll definitely come back here again!

From the time we walked into the building we were greeted with a very warm and friendly welcome. The staff was very friendly and attentive. They were well versed in their knowledge of our stay. I felt like a vip from the start of the trip to the very end. The restaurant also had delicious breakfast and great service.... the concierge was attentive, informative and knowledgeable... will look forward to staying here again!!!!

Had a two-night stay here. Got upgraded from a junior suite to a signature suite. It had a huge living room with a sofa and love seat, a large bathroom with separate tub and shower (tub seemed deeper than those in standard rooms), and a full-size bedroom with chaise. The whole outside wall was floor-to-ceiling windows that had motorized shades (the blackout drapes were manual). All the tech worked well, and the place was very clean. The colors are soothing and metropolitan without being dull. Note that there is no top sheet on the bed, just a duvet. I thought I was going to have to ask for a top sheet, but the duvet is breathable enough that it was fine, even in August. (It helps that the A/C works very well.) The staff is super-helpful and there is always someone around to help. The lobby restaurant will get the job done for breakfast or lunch, and there's a convivial bar open from late afternoon to midnight on the weekends. The building itself is an architectural landmark in its Gold Coast neighborhood, which is upscale with plenty nearby. Michigan Avenue is a short walk away, and the Chicago station on the Red Line is two blocks south. There's a small market around the corner (Potash) that will take care of any in-room food or incidental needs you might have.

This hotel is by far my favorite place to stay when in Chicago. There are many things to love about this property. Here are the things that made this property an overall standout. Starting with the location, the property is in the city center and a short walk away from premium shops, restaurants, entertainment, and other points of interest. This is perfect for anyone interested in walking some of the neighborhoods and exploring on foot. Overall, the aesthetic design and feel is modern and clean. The lobby is quite spacious and multiple seating areas. The large windows allow for more natural light and create a sense of spaciousness. Service was also another positive for this property. The staff were professional and attentive. I especially appreciate proactive service and the simple "hello" and "welcome back" after arriving from a night out on the town. Room and amenities are what you can expect from an Accor property. The bedroom was immaculate! We were on the 32nd floor with a stunning view of the lake and downtown Chicago. The space was packed with luxury features such as an automatic window shade, Nespresso machine, a mini fridge, robes, slippers, and vanity kit. Finally, it's the little touches that make the lasting impression. One instance was a plate of macaroons waiting for us in our room along with a welcome note. And also the staff remember us by name.

I recently stayed here last minute because they are dog friendly and have a small park across the street and I'm so happy I did. This was the perfect hotel for a few days in Chicago with my pup. Everyone was super friendly and helpful from the moment we checked in until our exit. I can truly say everyone i encountered smiled and greeted me every time I took my dog out, ran an errand etc. I highly recommend if you need a dog friendly hotel in the city that's in the perfect location downtown. The room was clean and spacious and the bed was comfortable.

I am being very generous giving this review 4 stars. More accurately it should be 3.5. For starters, let me just say this is not a 5 star hotel by any means. The rooms are a 3. Habitable but again not 5 star. The shower design was poor and needed to be recaulked. The bed comfort was awww-fulll. My husband and I woke up in so much pain like we ran a marathon. Just throw the whole mattress away. Not a motel 6, but this is certainly not the Ritz. The staff was very kind. Again, they are not rolling out the red carpet for you, but they are humane. Expect to carry your own bags to your room. The gym was ok. Pretty basic, but manageable for a descent workout. The restaurant/bar, Le Bar was descent with pretty good drinks. I overall if this was a 3/4 star hotel, I would've rated them 5 stars, but with a 5 star bar, they are 3.5 at best.

Location is just perfect. Customer service is superb. Walking distance to many places. Beautiful rooms. Lots of restaurants in one mile radius. Really a beautiful place to stay.

The bar area is a nice place to unwind and relax with a drink. Pleasant and quick service.

AMAZING!!!! The only hotel I want from now on!! The staff is so so so kind and helpful and it's at a great location. Unfortunately I didn't take part in the restaurant but I'm sure that's great too! Make sure to get a city view. It's worth it!

I've stayed at a couple of Chicago hotels and Sofitel is top-of the top. The staff are extremely professional, kind, and accommodating-- esp. Cora (sorry if I misspelled your name) at the front desk was an ANGEL and made the best impression on me as she has made the check-in so smooth and my entire stay at Sofitel so memorable! The rooms are luxurious and equipped with the softest bedding ever! The amenities are excellent. I also have not seen many city hotels that have a bathtub in its standard room and was pleasantly surprised to find one in my room!

I guess when I think of 5 star hotel, I think of spotless, an abundance of plush towels, complimentary treats or liquor, designer toiletries etc. We got none of that here, not even enough towels for number of guests...... The towels were rough and low quality. Tiny off brand soap and shampoos - Just yuck, had to end up going to Walgreens to buy some things - Who wants to do that.... After doing some serious wipe down to disinfect the space we were able to relax a bit. Although you don't get the breath taking lake shore views, we had some really stellar views from our room. The location was prime, we were able to walk to a lot of the restaurants that we visited. Everything was in walking distance, right in the heart of downtown! We were able to walk to a bus stop that took us directly to navy pier! I mean location location LOCATION! The room was nicely decorated, although the temp is controlled and our room was pretty warm even on the lowest setting, which made it uncomfortable to sleep.. The location of this hotel provided us with the experience of discovering the city a little. Realistically we spent more time of of the hotel discovering downtown, so I suppose that's what matters. This is just a really nice hotel - 5 star worthy...... NAH!

Take me back! I may have become spoiled when it comes to hotels. I had the pleasure of staying with Sofitel Chicago for a company trip at the end of June and was delighted at every turn. From the welcoming International exterior to the best-in-class customer service, it was certainly a treat. My room was a good size, the bathroom was decked out with a walk-in shower and a comfortable separate bathtub, and I had a pretty good view of my surroundings from my 20th-floor window. Being literally a couple of minutes from Michigan Ave and all of the public transit, it's the perfect spot for downtown business, sightseeing, bar crawls, and premiere shopping. The best part was that it's only a 15-minute trip total to Wrigley Field, which includes the short walk to the Red Line station. You can save yourself parking fees and paying for a rental car here! Last but certainly not least, and this is a small thing that is really huge to me, on rainy days, there are complimentary umbrellas that guests can use while traveling by foot! Being unprepared for wet weather, they earned many cool points for that feature!

Hotel, is a great place to stay, great prices. Hotel bar, waitress Brianna could not be bothered to make eye contact, or speak. Even when said , thank you for the bill did, she has no respond. We tried our best to communicate with her and be friendly. It's unfortunate for the brand that has been here for as long as it has been.

We stayed in this hotel to celebrate a friend's birthday in the city. This was a decent walk from union station, but not bad at all with all the shops and food places that are on the way. The Sofitel is indeed very luxurious and worth the high ratings that have been given. The rooms are large and spacious with many amenities. The only issue we had was timing of room service and what they brought. We asked for extra towels and other items and had to call back several times due to a delay or the fact that some items were forgotten. Other than this, this was a great experience and I would definitely stay here again. It is just a bit expensive so be weary of the price.

Erika(Erica), was amazing at Le Bar. Her customer service was on point. She made sure her guests were well taken care of. We left knowing that she cared about us.

One of the best hotels in Chicago Manificent Mile. Great views, great service. The LeBar service needs a little training. Service was borderline indifferent.

The Sofitel hotel was a good choice of stay! The ambiance upon entry was welcoming and a chic vibe. I must say the lobby is a busy one with lots of guests checking in and out but nothing over the top! The brand speaks to providing the guests with great hospitality and the staff executed in excellence. There to answer any questions or concerns as needed. The room was cozy and acceptable. The hotel is in the heart of and close to main attractions in the city of Chicago. I enjoyed my stay and would absolutely return !

Luxury at its finest! The Sofitel exceeded our expectations. My husband and I spent the weekend in Chicago, arriving early in the morning and the Sofitel staff went above to make sure we had an early check in and didn't have to wander the city. We were greeted upon arrival and ushered in getting our room within minutes. Our room was perfect, city view, comfortable bed with ample closet and bathroom space. We were close to the elevator but we never heard the other guests. The hotel offers a restaurant for breakfast, room service and a fabulous bar. We went to the restaurant each day fur breakfast and were not disappointed. The wait staff was courteous, fast and very friendly. The menu was amazing, fresh dripped coffee, fresh squeezed juice and huge portions. The salmon bagel was more of a meal than expected. On Saturday morning I opted for the continental breakfast, a flaky croissant with the best Greek yogurt I have ever had. See my separate post for Le Bar, great service and even better fries...yes I said French fries.

Short version: awesome hotel, incredibly nice rooms and amenities, and literally the best service I have ever had from hotel staff. Long version: I had a horrific experience at another downtown hotel (if you're browsing hotels in this area, you may have already read that review haha) and was *this* close to just cutting my trip short and leaving Chicago because I couldn't find another place on short notice and was not going to stay at the other place under any circumstances. Sofitel saved my vacation. They were incredibly kind and empathetic and went above and beyond to help me, even giving me a complimentary early check in so that I could (pardon my French) GTFO of the horror hotel and not have to feel homeless in a city I had never been to where I knew nobody. The quality of hotel speaks for itself (yes, it really does deserve all 5 stars), but I want to speak for the service. It was zero percent their responsibility to try and make something that another hotel did "right," and I think that really says a lot about how much they care about their patrons and how they really work hard to take care of people. So a special shout out to Scott at the front desk - whatever they are paying him isn't enough because he is a superstar.

I loved loved this hotel and cannot wait to get back. It was luxurious from the moment of check in all the way to check-out. The hotel was extremely accommodating and made my birthday phenomenal! The service upon check-in was polite and efficient and they offered up beverages and water to take up to our room which was great! The lobby was beautiful and welcoming and they had two hotel that were accessible to guests which were fun, affordable, and tasty! I loved the outdoor dining they offered at the hotel as well. The hotel was overall very clean, I loved the hallways which were aesthetically pleasing and the mirrors as elevators almost gave a museum like illusion which was cool and sleek in design. I loved that the hotel was relatively quiet we never heard our neighbors and rarely seen guests in the hallway or on our floor. The rooms were cozy with upscale bedding and furniture, everything was clean and the bathroom was absolutely upscale with the tub and shower combo. We had a beautiful view and the skyline was a great way to fall asleep and wake up in the morning. The only downfall to our stay was that the TV in the room were not smart TVs so we were unable to watch Hulu or Netflix. This was not a downfall at all though. Room service was polite and accommodating. Everything exceeded our expectations and we are excited to get back!

My stay at the Sofitel was excellent. Rooms were clean and modern. Staff was very professional and accommodating. Cleaning service was consistent. The restaurant in the lobby was also great. Only downside is that prices have certainly increased since I have last stayed (April 2021).

Really enjoyed my stay here while visiting Chicago with my mother. The accommodations were luxurious and modern including the 'Balmain' shampoos and lotions in the shower. Centrally located this hotel allowed for walking to some attractions in the city and my only regret was that we didn't stay longer. The concierge was very helpful in suggesting places to eat and even holding our luggage prior to checking in and after checking out. Also the bellhops were most helpful as well. I'd definitely recommend staying at the Sofitel hotel when in Chicago!

Staff really goes out of the way to make sure you're taken care of and meet your needs. Valet did an outstanding job accommodating our very large truck. We dinned there for brunch three times during our stay. It was so convenient and most importantly, the food was great. The carrot and ginger soup was my favorite! The anti aging smoothie was my daughter's favorite. The burger was made just to my likings! Each member of our party enjoyed their meals. Le Bar had many drink options and kept the drinks flowing. The hotel was very clean. We would stay here again!

Very nice place.Great location.Nice room.Ok view.Friendly staff.Bar/ restaurant was pretty quiet for a beautiful Sunday.Fairly expensive.

The front desk manager needs a course in hospitality. She was rude and totally unhelpful when trying to accommodate me after my flight was delayed, and I needed a room at the hotel as part of a big meeting. I typically stay at Bonvoy hotels, and this is another reason why.

Great customer service, friendly staff but for a 5 star hotel I expected slightly better rooms so I'm taking a star off for that. Would I recommend this place? Yes. Would I stay here again? No. I would probably spend a little bit extra and hope to get a real 5 star experience that includes better accommodations.

I stay here every time I visit Chicago. It's a home away from home. Service is top notch. Room service is quick and delicious. Can't beat the location. The rooms feel luxurious and the bed feels like a cloud.

It was a great hotel, very nice and clean. The manager helped us when we arrived and because it was our first time staying there, I believe they upgraded our room and we had and amazing view. However, who ever is in charge of the lost and found or perhaps the cleaning staff are thieves. My wife left a Pandora charm bracelet that I had recently bought for her as a keep sake to celebrate her being pregnant with our first child. When she found out she had left it, we were at O'Hare airport and had already checked in for our flight. We called the hotel immediately and explained what had happened. First, they said they contact us once they found the item. We didn't think it would take long for them to contest us becase we had only been checked out of the hotel about an hour and a half, and thought they'd find it quickly. We made it back to Los Angeles which is about a 5 hour flight, checked our phones because we left both our numbers and no one had contacted us. She called again as we were driving back home and they transferred the call to lost and found. My wife was on hold for close to a half hour until someone answered and told her the same thing, to wait for them to call back. Well, they contacted us almost a week later! Luckily we had some friends that were also visiting Chicago and did us a favor in retrieving the bracelet. Our friend sent us a photo of the bracelet and there were three charms missing equaling close to $120. I'm not worried about the monetary value of the charms but more so the sentimental value. Two were dedicated to our child and one was for her accomplishment in graduating college. For a hotel of this quality to condone thievery is sad. Unfortunately, I will never stay at a Sofitel Hotel because I would be worried of staff stealing items that are left outside of the safe. I've stayed in the Crowne Plaza in San Salvador ( supposedly the most dangerous country in the world) for business trips where I'm running around and I have left an M1 laptop in the hotel room as I was rushing to a meeting. The staff knew I was there for business and secured my laptop, and even called me to let me know and if I needed someone to drop it off for me. DON'T LEAVE ANYTHING UNATTENDED IN A SOFITEL ESPECIALLY IN CHICAGO! SORRY NOT SORRY!

I've been to this hotel twice. Once in a standard room and then again in the Prestige Suite. I'll break down the positives and negatives. Positives: - Beautiful high end finishings in the common areas and rooms. - Comfortable beds. - Quiet rooms. I never heard my neighbors. - The standard room felt spacious and the suite was super spacious. - Clean - Unbeatable location within the gold coast. This hotel is nearby so many restaurants and in a very walkable neighborhood. - I liked that you can text message the front desk for requests. Room for improvement: - They should consider upgrading to smart TVs. This would allow for more viewing options - Adding a microwave to the rooms. - There isn't a pool. I was well aware of this before both visits and it isn't a deal breaker. It just would be a nice addition to the hotel.

Can they not afford to pay their heat bill? I had the heat cranked to 80 and it was cold. They sent the engineer who gaslighted me into thinking it was me, are you not from here? Yes, I live down the street. You have to go down to the lobby to retrieve your food. This place sucks for what it charges. Concierge answers the phone after 20 rings. Better off staying else where. This place went majorly downhill

"BOY THOSE FRENCH. THEY HAVE A WORD FOR EVERYTHING." (STEVE MARTIN) BONJOUR (bon·​jour | \ bō-zhür )/DEFINITION: Good day/Good morning/The greeting used by the delightful guest services staff and doormen to welcome you to the hotel. While checking in, do enjoy the complimentary fruit-infused water at the front desk. JE NE SAIS QUOI (ZH n sā kwä)/DEFINITION: An indefinable, yet pleasing quality/There are higher-end hotels in Chicago, but Sofitel's modern touches mixed with French aesthetics give it that certain "something". Perhaps it is the unique angular architecture of the building. Maybe it's the fiber-optic-light lined, opera house staircase. Or could it be the stylishly renovated guest rooms showcasing artistic light fixtures, floor-to-ceiling windows, and automatic blackout blinds that beg you to raise and lower them monkey-style all day long? BONNE NUIT (bawn nwee)/DEFINTION: Goodnight/Sleep tight in one of Sofitel's ultra cushy beds. You may not have 413 bedchambers like King Louis X1V, but you will sleep like a queen in a dreamy king bed outfitted with a plush featherbed topper, silky sheets, down duvet, and cushiony pillows. FAIRE LA GRASSE LA MATINÉE/DEFINITION: Sleep in/Don't forget to press the handy "Do not disturb" button from inside your room before dozing off. COUP DE FOUDRE (coo de(eu) foodr(eu)/DEFINITION: Love at first site/The feeling that will wash over you as you step inside the marble washroom, with its luxury bathtub and tiled walk-in shower, stocked with Lanvin toiletries. How can it not be love when a robe and slippers wait to wrap you in warmth post bath or shower? Marble counter space abounds to hold all your beauty products and appliances. BON APPETITÉ (bon ap·​pé·​tit | \ b-nä-pā-tē)/DEFINITION: Good appetite/ Enjoy a complimentary croissant with breakfast at CDA, located on the first floor of Sofitel. The glass prism exterior of the hotel provides ample window space in the restaurant for great views of pedestrian traffic, and for natural sunlight to flood the open, modern room. BONNE JOURNÉE/DEFINITION: Have a nice day/Check out at noon (unless you've been given a late check out), and off you go. Overall I give this hotel 4.25 macarons. I will be back! ***Disclaimer: Je ne parle pas Français./ I don't speak French.

*My review is specifically about the "Prestige Suite"* Really nice hotel and customer service. Wish the technology in the rooms matched the prices you pay to stay here though. Over $400 per night without even having netflix or Youtube available on the tv's...only directtv cable so when there's rain the channels are pretty grainy. But aside from that, the bed is very comfy, the service and concierge are really great as well. Bathroom is pretty nice with marble floors. The view was pretty lackluster for the price you're paying as well...didn't even post a picture of it because its so boring. Just looking directly at another hotel or condo building, no city or lake view. Overall can't say its any better than its competitors, but its cool for a weekend stay. I wouldn't stay again unless those technology things were shored up and I could actually get a good view for the price I'm paying.

The hotel has a cool vibe and two restaurants when we were greeted they said we are their guest of the day instantly gave us a free upgrade and a mini bar. When we got into our room we noticed the mini bar emptied so we called guest services and they immediately brought us another mini bar emptied??? When we called them back they said sorry for the mis understanding but we only provide you a small mini frig and you buy the drinks and stuff in our lobby!! The room was nice was there were a few concerns some of the furniture had sharp edges and almost cut me deep inside by walking close to it which located between the bed. Then we visited Chicago and when we came back around 6pm we noticed it was hot the a/c temperature said it was 77 and I put it down to 69 where we really enjoy the temperature at back home. After a couple of hours around midnight it was still hot we checked the display and it continues to say 75 but the temperature was set to 69 degrees. We didn't enjoy our stay until we were finally able to fall asleep around 2am when it felt a lot cooler. The restaurant CBA had a cool French breakfast. The hotel offered $50 prepaid for breakfast which is cool if you eat a lot otherwise it's almost the same thing. The hotel is was centrally located and we walked everywhere.

We came to Chicago here on business and I must say this was a nice, clean beautiful hotel conveniently placed in an area with lots of fun, food, and shopping in walking distance. Our room was very nice, clean and stylish. The bathroom was also very nice with a great shower. The room had plenty of mirrors and a nice magnifying mirror which I love when putting my make up on. There was an in from coffee maker, 2 complimentary bottles of water daily and the bath products smelled amazing. They were very invigorating. There officer room service, and a nice bar and cafe with outdoor seating. The staff is also pretty friendly. The down side and reason I took one star away is the parking is terrible and you have to valet which is pretty costly per night. Also upon checking in we noticed there was no fridge instead it was one of those old mini bars with nothing in it taking up space. There also wasn't a microwave. However we learned that if you call down they will bring them up to your room. Unfortunately that definitely takes away from the beauty of the room. Nothing like having to get around beat up bulky appliances. My suggestion would be to simply move out the unused mini bar and put the mini fridge and microwave in its place where it looks nice and put together. Another small issue we had was when I sent my husband down to grab me a complimentary coffee or k-cups and some more bath products. He knows absolutely nothing about coffee because he doesn't drink it. They were out so my husband asked them about it and the lady at the front said don't worry they can bring it up. This resulted in a $20 charge to our room. My husband called down and they took care of it, but in my opinion it shouldn't of happened in the first place. Complimentary to $20 is a huge leap for the same basic coffee that someone is already down there to get, especially when there's an in room coffee maker. Why tell someone they will bring it up with out disclosing it being a charge. My husband thought they were just going to bring the complimentary cup or k-cups for the machine with the rest of the toiletries. Since they resolved it with no issue I won't hold it against them though I wasn't happy about it initially. Overall the experience was decent and I would stay again.

Sofitel is nice. The Sofitel in Chicago has a similar vibe to the one in Beverly Hills. Sofitel definitely deserves four stars, but they will never be in the category of five star hotels. Here is why. The hotel business is all about guest services. The lobby was clean, my suite was nice, and my bed was very comfortable. Employees were nice, but service wise, not all the way. Their guest service could've been more efficient, and also it lacks the certain mannerisms that the five star hotels possess. I don't mean to be nitpicking, but I felt that there may be room for some improvement for certain things they do, such as the way they valet the car(they had to locate the attendant), how they bring wine glasses to the room(slow), and how they engage guests in a small talk(serious...), and etc. I like the city a lot. I will probably visit the Windy City again, but I might want to explore other options when it comes to a place to stay. On a side note, I wasn't really crazy about their Hermès shampoo and lotion. Smelled whatever. Overall, it is a nice hotel. I heard that the restaurant in this hotel was good. Since I didn't have a chance to go there, I might just stop by to eat there when I'm in town next time. 4 Stars.

Such an amazing experience here, my boyfriend and I stayed for a quick weekend trip. we had a great bartender named James in the bar. Service and the team here was what makes us want to come back to Chicago. Recommend 110%.

Lovely hotel in great location! Perfect for out of town visitors or a staycation! Nice hotel bar for a nightcap. The rooms are updated and clean.

Of all the nicer hotels I've ever stayed at, this one perhaps struck me as the oddest. I booked my travel via my American Express Platinum Travel (amextravel.com) but I wasn't aware that Amex uses a 3rd party subsidiary like Expedia. And I was constantly getting reminded that by booking with them and not directly with Sofitel, that I should lower my expectations as if that has anything to do with our stay. I tried to get a lake check out and again I was reminded of "Umm since you booked with Expedia and you don't have a membership with us, you don't qualify for a late check out". If this is a way to attract more membership trust me that's the fasted way to lose potential customers. Especially in this day and age. As for the whole Luxury hotel brand, the furniture is out dated. I took photos. Paint chip peeling. There's no Pool or Hot Tub in the premises. Overall, I'd give this a 3.5 star rating so I'm not entirely sure how they are able to get higher rating.

Very nice. Not cheap, but the room was immaculate, with high-quality fixtures and furnishings. Very responsive service: Our request for replacement towels one day was fulfilled in less than 10 minutes, and on another day they promptly handled our request for housekeeping via their dedicated text request line. My only complaint would be that although the bathroom is big, the shower stall is a bit cramped. Plenty of space for a larger shower; the bathroom could have been better designed for one. Can't speak to its bar or restaurant, as we ate off-site during our stay. A bit far, though, from Grant Park, the Field Museum, the Shedd, and Soldier Field. Biking to those attractions is easily doable, but if you want a place within walking distance, you'll need to look elsewhere. Overall, though, we'd definitely return.

Got takeout for Thanksgiving and really enjoyed it. It felt like a truly special occasion. The service coordinating the order and doing the actual pick-up was perfect. Potato Gratin - 5/5. An amazing twist on mashed potatoes. Great bake and so cheesy. Celeriac Soup - 5/5. Super creamy. Almost too heavy at points so it helped to break it up with bread. Bread and roasted garlic - 5/5. The combo of butter, roasted garlic and fresh thyme worked incredibly well. Carrots with tarragon butter - 5/5. Multi-colored carrots really pop with the tarragon. Perfect level of roast. Brussel sprouts and dates - 4/5. Brussel sprouts were roasted but could be more crispy. Roasted dates are clever and effective but I wish there were more. Turkey - 4/5. Massive portion. Rich flavor. Pumpkin Cremeux - 4/5. Solid but didn't love this one. Macarons - 4/5. Box of different flavors with a texture that has a nice crisp. Green beans with almonds - 2/5. Fine but felt pretty basic. Stuffing - 2/5. I love stuffing but this felt more simple and bready than I was hoping. Calvados Jus - 2/5. Disappointing. The flavor didn't have the level of depth I was hoping for.

Great culinary experience for the entire family. Beautiful setting and daylight throughout

I honestly don't know where to start with this review. This is simply THE BEST hotel I have ever stayed at....and I travel a lot. I will have to say that I saved quite a lot of money (paid $750 out the door for five days/four nights) as I am a part of a travel club, but honestly, even if I had to pay full price (was $1400 when I searched at the time), it was very well worth it. I have no cons to speak on. All pros. Location - they say not to waste your money near this area (Magnificent Mile) but it's really one of the nicer areas of Chicago. It is walking distance to most places we went to, with a quick easy uber/lyft ride, or even the L train to Wrigley Field. There is a stop just around the corner from the hotel and it made for easy access to almost all neighborhoods in Chicago, in case you want to explore out of the area. Hotel - the hotel is beautiful and it's as classy as it gets. The rooms are spacious with extra comfy beds. FYI - upon getting into bed the first night, I was baffled to see there were no fitted bedsheets, but the front desk explained that the French do not use fitted bedsheets. They do use bedsheets, just not the fitted ones. They had a flat one which is used as the fitted. So do I sleep under the flats or over it? You sleep OVER it. Then I questioned whether the duvets were cleaned for every guest and the staff confirmed they were. Although afterwards, I inspected the duvet cover, and it was clearly very fresh, and you can tell it was cleaned for each arriving guest. Anyhow, thought I'd share that part in case anyone gets confused. The TV is huge (has to be at least 60 inches) and the bathroom is soooo nice. As you can see, they offer Lanvin and Hermes products; that's not cheap! Showers could be larger but wasn't a big deal. Service - the service at this establishment is above and beyond. I can't speak enough on this. Every front desk person we encountered was friendly and knowledgeable. If we had a question, they were able to answer immediately. Upon checkout there was a minor discrepancy with the bill (they double charged me twice at the bar for our last night). The manager on duty (didn't get her name) was able to rectify it while we were finishing our drink at the bar before checking out. Bar - my FAVORITE part of the hotel. Ha! They make some GOOOOOD drinks. Most nights I had at least 1-2 of their featured cocktails, and 1-2 of my own favorites. They were able to make a really good Martinez which originated from The Bay Area. The bartenders and staff were fast and courteous. They were very friendly and attentive. We didn't eat there but the food smelled good! Gym - gym is pretty nice. It offers six treadmills, two bikes and three ellipticals. There is a separate area to do abs and stretching, and there's also weight machines and a free weight area. They offer headphones as well, in case you leave yours at home like I did. FYI - parking is $70-/+ overnight and $30-/+ for the day. We did not have a car to park, but I took note of this. We ubered in from the airport and it was $50 although we came in late at like 8pm. Best to not rent a car and just uber/lyft/train everywhere. Thanks for a memorial stay Sofitel. We will be back!

Hands down one of my favorite hotels n Chicago. This time I only stopped by on my way to a dinner but I've stayed a few times before. The beds are unbelievably comfortable, the views are wonderful and the staff and service are fantastic. Many of the staff are from Europe so it gives the hotel and stay a special, unique feeling. Location is great for walking and experiencing Chicago too.

First time staying here and it won't be the last. From the efficient check in to the excellent customer service. The lobby has an open concept and is very inviting. There is a bar attached called le Bar which was very classy and had outdoor seating. There is also a restaurant inside but we didn't utilize it however it did look very nice from the outset de. The rooms at the hotel were decorated nicely and had marble throughout. No refrigerator in our room but we found out that a guest can request one if needed. The manager Joe was very helpful with a small issue we had and made sure that our situation was resolved right away. Valet was fast.

I loved the shower head in this hotel. The bed was comfortable and I slept like a baby. I liked the decor of the hotel as well. Mike, the bellman, was fantastic and provided awesome customer service. Didn't get to try the hotel food but maybe when I return to Chicago, I might do that.

We were visiting Chicago with friends for an evening and they chose this hotel so we agreed to join. Having stayed at the Four Seasons earlier in the week, I admit we were spoiled by the excellent service and family friendly nature of that hotel, but we hoped for a similar experience here. Arriving at 2 pm, we were told that our room was not yet ready so they would text us as soon as it was available. The check in person told my husband that we had a "fabulous room, one of the best in the hotel" so they wanted to make sure it was perfect for us. He double checked with them that the rollaway bed we went through herculean efforts to ensure would be there and set up for us was, and we were assured it would be (side note: the hotel does not have interconnecting rooms and also does not have rollaway beds unless you absolutely insist...kind of a problem if you have two kids who are too young to be in their own room and too squirrely to share a bed). We were texted shortly after and returned promptly to the hotel. The hotel has 33 floors, and our "fabulous" room was on the 10th floor. When we walked in, the entire room overlooked the building mechanicals and the top of a parking garage. Oo la la. Fabulous. Not impressed by their fake enthusiasm, and frankly, they should just not say anything if the room has an awful view like ours. Rollaway bed was set up in our bedroom, which we'd asked them not to do, and it was impossible to move. Couch bed was not set up. We had to call them 3 times to get it all done and done right. So, that was check in. Our friends' rooms weren't ready when they checked in at 3. One wasn't ready until 4 and they gave her 1 drink coupon. Our other friend's was done at 430 and they gave him 2 drink coupons AND a $100 credit to the hotel. Woman versus man? Extra 30 minutes? Not sure, but if your room is delayed, ask for 2 drink coupons and a $100 credit! They apparently will offer that if pressed to do so. Location is good. Beds are comfortable on their own but the air conditioning was like a jet engine blowing directly at your face on both sides of the bed. Absolutely arresting and needs to be fixed to enjoy a comfortable sleep. Not a family friendly hotel. No little niceties for kids like other hotels. While breakfast was included for us, kids could only order from a very limited menu. Our kids wanted something from the main menu so we had to pay full price for them. I wish they would either allow parents to pay half price for those or just include it for the kids. If it's included for one, it should be for all. Overall, we far preferred our stay at the Four Seasons. I definitely recommend it over the Sofitel both for the room comfort, the view (which was INCREDIBLE at the Four Seasons), the staff and the overall experience. I do appreciate that some of our breakfast at the Sofitel was included, but perhaps they could make a change on the menu pricing to acknowledge how hard it is for parents to travel with kids and make them feel more welcome. And don't be so stingy about rollaway beds! Surely we are not the first to ever request. And finally, make the checkin process better. We were a little early and both of our friends were right on time. That none of the rooms were available, 2 of which were made available very late, is not a great experience for your guests.

Beautiful suite, and fun hotel bar (Le Bar). Loved the location & would definitely recommend staying here. So much to do within walking distance.

The good the bad and the great. So there was a bit of a bottleneck at check in. I was told it could be 30 minutes, it was 2 hours. A diaper was left in my garbage can (it did not smell, not even sure it was used...I did not check of course!) That is all the bad there is. Everything else was superb. I got a comp drink due to my wait, which tells me the staff knows perfectly well how to keep things balanced. Because that comp did solve my anxiety to check in. They did all they could to speed up my check in since I had an appointment. The bar was lively, modern, good views to outside and bartender was knowledgable and professional. The room was magnificent and it had a million dollar view of Sears tower. Check the pictures. I liked it I was not too high. Bed was comfortable, AC was excellent...the luxury part comes when you get to the restroom and there is an ample tub to soak in AND a stand in shower which is my preference in a hotel room. To have both tells you this is a higher level hotel. Huge flat screen of only they could get HD channels. But that is cherry picking things. I am sure that is to come soon. Their free guest wifi is really good. The gym is amazing. Very complete cardio and resistance equipment Elevators move quickly and there is quite a few of them. Common area restrooms were detailed and clean. I am not sure of it is a great value hotel at almost $300 a night plus $76 per day valet. But if you can get a rate closer to $200 and you self park at so many of the public parking around for $40 then this becomes a great hotel. There is a public parking for $46 right next door. These rates for room and parking could vary as this was a long weekend. The location is amazing. Walk everywhere. LOVED their daily discount if you choose to skip room clean as a green environmental program. Not every room needs fresh towels and change of sheets plus things every day. Not sure why I thought there would be a small pool hot tub and bar rooftop. That would have been insane! I'll be back. Loved everything.

I had a bad experience with one of the hotels downtown Chicago and switched to the Sofitel. Emm at the front desk couldn't have been more accommodating. She upgraded us and we ended up staying a week. The beds are comfy and the room is very quiet. I will stay here every time I come to Chicago from now on. Merci beaucoup Sofitel.

The Sofitel hotel in Chicago offered beautiful views of the world famous Magnificent Mile as well as providing a plethora of various amenities. The room was clean and well preserved and the staffing team was very helpful and polite.

Days later and im STILL waiting to get my $$ back. They took an extra $154 out of my account, sent back $76, and when I called weeks later for the rest, I was told it was deposited on Thursday. It's now Wednesday the following week and I'm back on the phone looking for my money!! Thieves I tell you!!