Damonte Scott
Google
My girlfriend and I were genuinely excited to try Southern Chicago . it’s beautifully designed, located right around the corner from our home, and the energy from the outside looking in was everything we hoped for. A luxury vibe, stylish ambiance, and a dining room full of my beautiful Black folks dressed to the nines. It felt like it was going to be a great night.
But what happened next was deeply disappointing.
We arrived for a walk-in around 6:55 PM and were told it would be a 30–45 minute wait. That was understandable we were happy to wait. But it quickly became clear that something was very wrong with the operation. Even guests with actual reservations were stuck in limbo, many waiting just as long, if not longer. As we waited over an hour to be seated, we noticed that food wasn’t coming out of the kitchen only drinks, and even those were slow.
To the manager who offered champagne to guests waiting - thank you. That was a classy gesture in the midst of chaos.
We were finally seated at 8 PM and ordered everything at once, per the server’s recommendation, to avoid further delays. Our drinks didn’t arrive until 8:40. Our food or rather, part of it didn’t come until 9:30. The rest of our meal didn’t show up until nearly 10 PM. At that point, we weren’t even hungry anymore just tired and frustrated.
To make matters worse, the food wasn’t worth the wait.The menus were dirty with grease and dried up water , My burger was bland, visually unappealing, and underwhelming in every way. Honestly, Wendy’s would’ve done a better job. My girlfriend’s pasta was flavorful, but clearly sat under a heat lamp for too long the sauce had thickened into a paste by the time it hit the table.
The service team? Completely overwhelmed. We could hear servers talking about being yelled at by the kitchen, and you could tell they were doing everything in their power to keep the experience afloat. It looked like some servers were even taking each others orders just to get something out. It was chaotic and sad to witness.
What upset me most was watching the owner and executive chef walking around the dining room greeting guests while the entire operation was crashing behind them. That was not leadership. With the kitchen drowning and the staff barely keeping it together, it was hard to watch the two people who should’ve been helping…
We even saw a table of 15–20 women get to-go boxes after waiting two hours for their food.
We spent $170 on a night that felt more like a test of patience than a celebration.
I say this with love and genuine hope: this restaurant has so much potential. The concept is powerful. The aesthetic is beautiful. The community wants this place to succeed. But what we experienced tonight was unacceptable. If there’s any hope of surviving in Chicago’s restaurant scene especially with such high expectations the leadership needs to fix the internal chaos immediately.
I want to come back. I want to root for this place. But something has to change. Fast.