Steve K.
Yelp
I had a business dinner at Sparks Steakhouse last night at 7PM. We had a great table in the corner on the lower level to the right as you walk in. There were 5 of us. I've never experienced worse service in my life. For one, it took over 25 minutes to get a drink order from the waiter, and another 20 minutes to get our drinks. Second, we ordered a bunch of appetizers, shrimp cocktail, clams on the half shell, oysters on the half shell, caeser salad and mozzarella and tomato. Our waiter never brought the shrimp cocktail or the oysters. We were one of his first tables of the night, and as the restaurant began to fill up, he got worse and worse. I ordered the Prime Steak, (which our waiter pushed as the best steak on the menu). I ordered it medium and it came out medium rare. The other 4 business associates ordered the same steak and all of their steaks came out well under-cooked. The waiter never came back to check on us or to offer us another round of drinks. We had to flag him several times before he even saw us to get another round. We would have ordered drinks all night, but ended up with only a second round. After dinner, he offered us desert, which one of the items ordered by my associate was out of stock. I ordered a large espresso, which came out COLD because it probably sat for 15 minutes before being delivered to the table. By the time the the whole ordeal was over, we had been sitting for over 3.5hours. The bill was over $1200 which would have been fine, but when you pay that much for a nice steak dinner, you expect the service to reflect it. This bill could have easily been well over that if the waiter kept our drinks full. He missed out big time. I will never go to this steakhouse again. The food was sub-par, the service was a disgrace, and the amount of time we were there was way over what I can tolerate. Also, when ordering a good steak, I expect options of sauces to come with it, which either is not an option at this place, or the waiter just forgot to mention them. If you are planning to go to a nice steak dinner with family or business associates, DO NOT GO HERE. This was a Thursday night and I can only imagine what it would be like on a Friday or Saturday.