Brandi N.
Yelp
I am appalled and deeply disappointed by the lack of professionalism and integrity displayed during my visit to Spondivits on the evening of May 7 around 8 PM. I went with friends, looking forward to enjoying a good meal and relaxing atmosphere. Unfortunately, what I experienced was far from acceptable.
Our server, a young woman named Erin, took our orders. I specifically asked for a Crown Apple and cranberry--a drink I'm very particular about because Crown Apple is the only alcohol I drink. When Erin repeated the order back, she said "Crown and cranberry," and I immediately corrected her by emphasizing that I requested Crown Apple. Despite that, the drink that arrived was clearly made with regular Crown, not Crown Apple. I took one sip and instantly knew it was wrong.
When I brought this to Erin's attention, she followed protocol and notified the manager, Brandon. That's when things took a turn for the worse.
Brandon approached the table with a bottle of Crown Apple in hand and insisted that my drink did contain Crown Apple, claiming that there was no regular Crown in the building at all. He even said, "I don't drink--I haven't had a drink in 13 years--but I'm not calling you a liar, you're just mistaken." That statement alone was incredibly condescending. I asked him or the bartender to taste the drink and verify it--he refused. I calmly reiterated that I know the difference, and that the drink was not made with Crown Apple. I left the drink on the edge of the table, disappointed and frustrated.
About ten minutes later, the bartender, Amira, approached me with a new drink in hand and a sincere apology. She explained that she had just opened a fresh bottle of Crown Apple, and wanted me to taste it. Sure enough, that was the drink I had originally ordered.
This proved everything I had said from the beginning. Brandon was completely wrong--there was clearly regular Crown available behind the bar, and he insisted otherwise. Not only did he argue with a customer, but he also effectively called me dishonest, and refused to take proper steps to verify the situation. Instead of investigating with the staff or simply admitting a possible mistake, he chose to dig his heels in and create unnecessary tension. Even though he eventually returned to apologize, the damage was done. His apology felt hollow and far too late after doubling down and treating me like I didn't know what I was talking about.
On the other hand, Erin and Amira handled the situation gracefully. Erin alerted the bartender, and Amira took responsibility and corrected the error--as any good professional should.
This experience highlights a bigger issue with the way Spondivits enforces its policies. While I understand and respect that a business can have firm rules, there must be room for accountability. Mistakes happen. But when management is more interested in defending the establishment than listening to the customer or seeking the truth, that's a problem.
To Spondivits: do better. You lost my trust and my respect today night. There are too many seafood spots in Atlanta that serve great food without the arrogance and without the rigid, dismissive attitude toward their customers. And to Brandon: learn how to speak to people. Learn how to investigate concerns instead of assuming your guests are wrong. It's called customer service.
I paid for my food and my drink--but I couldn't wait to write this review. This experience was unacceptable, and I hope it prompts a serious look at how your management team handles conflict and accountability.