Missy J.
Yelp
So disappointing. We were in the area for a special weekend event and were happy to find a place with a dog friendly patio for lunch. I've had this place bookmarked forever, so I was really looking forward to what I assumed would be a remarkable experience as this restaurant has consistently been ranked as one of the best of Chattanooga. After our lunch, I left confused as to how this ranked on any top 10 list.
We were seated quickly, then it went downhill from there. We'd opted for an early lunch as we were participating in the event, and were happy to see only one other occupied table on the patio, which boded well for a quick meal. Our server was polite, friendly, and took our drink orders quickly. After what felt like a lengthy wait, he surfaced with our drinks so we made a point of ordering our meals. As the menu wasn't vegetarian friendly, I asked if the crawfish mac and cheese appetizer could be made without crawfish. Our waiter assured me it wouldn't be a problem. He didn't ask if I (or anyone else at the table) had an allergy, and since it's mild, I didn't bring it up because I didn't want to make a big deal out of it in front of the couple who was hosting us. I assumed, as St. John's positions itself as a high end establishment, that a request for omitting shellfish would be taken seriously.
After an hour, our meals were still nowhere to be found, and while apologetic, our server didn't really have an explanation as to what happened to them. Meanwhile, two other tables around us had been seated, ordered, and eaten. When our food finally surfaced, the comments were generally "meh". The two burger eaters stated their burgers were serviceable, but fries were hard and lukewarm, and our companion who ordered a salad said it was "a salad". My mac and cheese looked good, but after inspecting some suspicious pink bits in it, I poked around and of course, there were whole crawfish throughout.
After bringing this to the attention of the server, he was again apologetic and asked if I'd like something else, but at this point, we'd waited so long and we had to get back to the event, so I declined and had a protein bar in my purse. This overall could have been a 3 star situation, but for a restaurant that positions itself as a fine dining experience, I expected a manager to visit the table and demonstrate some sort of concern that I'd eaten shellfish after asking for no shellfish in my meal. This is not the server's job. No manager spoke to us after we asked for the check, so we left and won't be back.
We had a much better experience the following day at a place around the corner, so it's a good thing Chattanooga has options. If you have allergies, St. John's should never be one of them because this poorly managed establishment obviously does not care.