Emely R.
Yelp
I wasn't planning to share this at first, but after chatting with a colleague about our Mother's Day outings, she encouraged me to pass along a few reflections--especially given the lens I bring as someone who designs and refines experiences globally across regions and cultures.
A few weeks prior, I celebrated my husband's birthday at Little Alley Steakhouse in Atlanta. The contrast between that experience and our recent dinner at STK Downtown Manhattan was hard to ignore--and as someone deeply focused on how environments shape emotion, connection, and perception, I felt compelled to share.
Little Alley delivered a 10/10 experience and truly went above and beyond. From the moment we arrived, the door was opened for us. The ambiance--from the wall finishes to the lighting--was cohesive and thoughtfully curated. Each server wore crisp, pressed white aprons and moved with precision and care. The table was impeccably set, the wine list featured Bordeaux options, and the food arrived on warm plates, seasoned beautifully. One team member was solely dedicated to polishing silverware tableside, which my husband, sister, and I found impressive. Even the seats were cleaned and sanitized between guests--small details, but deeply impactful.
STK, by contrast, didn't deliver that same level of intentionality--especially given the premium pricing. The vibe leaned more toward a nightlife setting, which I now understand may be part of the brand's identity. In hindsight, STK might be better suited for a high-energy evening out rather than a refined Mother's Day dinner. That's on me for not choosing differently.
Still, when a group is hoping for a luxury steakhouse experience, expectations naturally rise. While our server was kind, attentive, and made ordering easy, the meal itself was disappointing--under-seasoned, served on cold plates, and overall closer to a 5/10. There were visible spots on the wine glasses, water stains on the silverware, and food remnants left on some of the seats.
These may seem like small things, but from my perspective, they're signals of whether the experience has been fully thought through.
That said, I do want to acknowledge a moment that stood out in a positive way: we dined late and closed with the team, and they remained warm and gracious throughout. I noticed one staff member meticulously polishing every wine glass and sanitizing each seat--his attention to detail and pride in the work truly stood out.
I share all of this not as a complaint, but as a reflection--from the lens of someone who builds intentional, high-impact experiences for a living. I know how complex hospitality is, and how powerful it can be when all the pieces align.
Thank you for taking the time to read this, and for all the work your team puts in behind the scenes.