Sugar Factory American Brasserie - Atlanta

We had a girls night at the Sugar Factory! I loved the vibe and atmosphere of the place. Our server was prompt and delightful! The drinks were amazing! I tried one of the watermelon goblets and it was delicious! My niece really enjoyed the rainbow milkshake. The food was good, nothing over the top. I tried the club with fries. We also had some wings and sliders. Parking was easy in one of the decks close by. It cost me $15 for parking. Price of the food and drinks was a bit much but you pay for the experience so it was definitely worth it! There were several birthday parties going on because it is such a fun spot! Very colorful and inviting.

Visited for brunch. Menu is festive and brings out your sweet desires. The cheesy burger has macaroni on it, it was delicious and filling. The hot chocolate was disappointing, mainly water base chocolate. The milkshake’s are huge and ideally should be shared. I enjoyed my time and would return. The staff was attentive and provided efficient service.

First timer here! My daughter and I went to celebrate her birthday and it was really nice! Our waiter, Henny was AMAZING! He was very nice and made us feel welcomed. He recommended Cajun Chicken Penne Pasta and it was really good! Food portion was a good size as well. Overall experience -chefs kiss✨

We came here to celebrate two birthday parties and had a great time! Our server, RJ, was fantastic friendly, patient, and very knowledgeable about the menu. His positive attitude really made our experience enjoyable. Highly recommend asking for RJ if you visit! The atmosphere is lively and upbeat, which is perfect for teens and adults. However, it might not be the best fit for younger kids under 10, as the music and overall vibe are more geared toward an older crowd.

The food was definitely overhyped and expensive. A lot of the food choices were not available on the menu, but they definitely had the drinks and milkshakes. Food wise I would give it a 6.5/10 only because it tasted rushed, overcooked and bland. The drinks and milkshakes were very beautiful and delicious 10/10 and our waiter Germael I hope that's how you spell It was so amazing! even though it was a very busy day, he made sure we were well taken care of 10/10. It was a real feel good environment from the staff to the music. Just be ready to spend.This isn't your average restaurant

⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (7 stars—because 5 stars don’t do justice!) Roosevelt was the absolute star of the show at Sugar Factory, and he made my daughter’s 10th birthday truly magical from start to finish. Before we even walked through the doors, Roosevelt was already ensuring everything was perfect for our special day. Once we arrived, he took care of us as if we were part of his family. He paired us with the amazing Isiah, who even danced with my little girl and made her feel like the star of the night! The whole team joined in—it didn’t feel like a job for them, but more like a family event where everyone was genuinely celebrating with us. They didn’t just serve us, they made us feel like part of their Sugar Factory family, turning the night into a party we’ll never forget. Roosevelt, thank you for turning her birthday into something beyond special. If you’re thinking about booking at Sugar Factory, stop thinking and just do it—you absolutely will not regret it. This team is phenomenal, and Roosevelt is truly one of a kind! ❤️🎉

Our server HENNY!!! Was amazing!!! Truly made my daughter’s 13th Birthday one to remember! This was our first time at the Sugar Factory and we will be back thanks to the great service and experience! Also both kids got a MASSIVE MILKSHAKE and it was worth it!!!

I went here to celebrate my husband’s Birthday, but never received the birthday celebration at our table that I requested 5 times. I heard it several times at tables around use just not ours. I put it in my reservation notes, I told the host when we arrived, the host told the waitress and then I told her two more times she said okay but still nothing. Then after we paid our tab she asked if he wanted ice cream on the house. SMH it’s to late we have paid out tab getting ready to leave. We spent nearly 200.00 bucks for an experience that we never got. The 200 dollars was for 4 drinks but again I went for an experience that I did not get. This was my first time here but I sure it was also my last. Disappointed 😔 The drinks were just okay and each order we placed took a while to get and we were sitting in direct view of the bar and the restaurant had only a few customers. I had the Mac and Cheese Pops and they were the same as I have had them at any other place.

We only came here for dessert. The atmosphere has a party vibe with a live DJ and loud music. We came around 9:15 on a Friday night and stood in line for some time before speaking with the hostess and realizing that we could just sit at the bar for dessert. We did not have any of the alcoholic offerings, although we will probably come back in the future to try their extensive drink list. The banana split and milkshake did not disappoint! We will be back anytime we're in this area.

The worst dining experience I've ever had. I visited the restaurant on 07/14/25 with my two kids to dine in. From the start, things went wrong -- we were seated in an area that wasn't being served, so we waited 45 minutes without even seeing a waiter. When someone finally came to take our order, we were given the wrong food, which delayed our meal even further. I never received a glass of water, and while my kids were given water cups, there were no straws, which caused one of them to spill their drink. No staff came to clean it up, so we sat there wet and uncomfortable in a cold environment. To make matters worse, when my son's food was replaced, they took his original plate but never brought back his side items, leaving him with just a burger. He asked for his fries, but they were never returned. And when I did get fries, they tasted old and cold -- something you'd expect from a drive-thru, not a sit-down restaurant. Extremely disappointing from start to finish. By the way that rainbow cake dessert was nasty the cake was dry with no flavor and the bottom part was a cup of cold milk NOT a milk shake. Very disappointing and expensive I paid 100 dollars for a kids hot chocolate, two burgers (vegetable/ cheesy burger) and fries and a rainbow cake dessert. My daughter ate with me due to the fact they wasn't selling pancakes at the time. They need to improve customer service and their cooks.

If you're coming for an experience I'd recommend, but if you're coming for food not so much. The food was very expensive and tasteless unfortunately. The ambience of the place is nice, I'd come for a milk shake or a drink but nothing more.

This place was mid, everything here was okay and not exciting. But before I get into the full review, I'll say the servicer worked hard. Not only are they servicing their tables but they have to dance and sing for every other tables when it's time to sing happy birthday. Every table was there for a birthday. Atmosphere: When you first walking in the place looks nice and high class but once you sit down that changes. If you sit near the walls or walk to the bathroom you can see the place is falling apart. Cracks, wrips and tears every where. Then the music... I love the sounds they play but good it's louder than half the clubs I've been to. Almost impossible to hear what anyone next to you is saying or staff when trying to help you. Some people liked it. One table got up and danced to a song that came on which was cute seeing a family dancing. So if you're into trying to eat inside a club this place is for you. Food: Way over priced!! There is really nothing here under $25 for food. Now granted when we got our food, there was a lot food on the place, for burgers and desserts, they under feed you on other items. The food is also such poor quality. It's either under cooked, slightly cold or just cheap ingredients. So, it's really up and down with the food. You're sad when you see the cost, possibly happy when you see the amount of food then sad again when you taste it. Drinks: The drinks are beyond over priced it's incredible!! Just case some random celebrity has a favorite none alcoholic or alcoholic drink is should not be over $50... Additionally, even the standard cocktails are over priced. Oh yeah, and for the special drinks you don't even get to keep the glasses. Don't get the drinks. Service: Service was good. Saving grace for this place. The only problem I have with the servers, well at least the one that serviced my table, was she didn't inform us that on the bill that tip was already included. So some people WAY over tipped her and I don't like people being sneaky with money. Bonus: There is a photographer that walks around to tables close to the end other meals and starts asking to take pictures. I originally thought this is cool and maybe this comes with the meal and the vibe of the restaurant of the restaurant..... NO!!!!!! This lady had us posting and smiling for 25 minutes wasting our time to come up at the end and then try and sell us those pics for $20 bucks a pop!!! This place is a waste of money. We spend hundreds of dollars and it was not worth it, to us.

Came here on a Saturday morning. No other patrons, but had to wait about 10min. The menu has sooo many items in it, so it took a while to determine what to eat/drink. I went with turkey burger and fries. It was good but not really worth $22. (The fancy cocktails are $40-$50.) My daughter had a long blonde hair in her food & they debated with me about removing it from my tab. The manager was very helpful. The kids enjoyed their giant drinks. Overall, it was just ok. I won't rush back

Let me start off by saying the waiter was nice and had great hospitality. But the food was horrible. My husband ordered the cheeseburger fries -- they were cold and had no flavor. I ordered the garlic steak stir fry. The steak was gray, and I honestly don't even think it was real steak. The rice looked like it had just been warmed up in a microwave. To be fair, this isn't a hibachi spot, but if I'm paying over $30 for stir fry, I expect it to actually be good. Now let's talk about the drink. We got one of those viral "big drinks." Before going there, I had no idea it was 52 DOLwhich is crazy! But we still got it for the experience. It was supposed to be an alcoholic drink, but I couldn't taste a single drop of alcohol. I guess you're just paying for the smoke coming out of it. As for the ambiance, this was my first time at Sugar Factory. When you hear "Sugar Factory," you think of something colorful and fun, right? But it gave dull and dirty. The walls were dirty, and the floor looked like bathroom tile. I just won't be back.

I'll bet this place used to be something. Upkeep and care was not in their plan. The humans who work there are all very nice. This was not an issue. The place is dirty and falling apart. The walls and doors are scuffed. At least 1/3 of the bulbs in the place are burned out. There was ketchup smeared all over the restroom wall. The constantly splashing urinal has been attended to by the strategic placement of a wet floor sign. One of the bar lights has a loose wire hanging from it. The paint on the infamous candy button wall is completely warm and looks tragic. Menus are in desperate need of a wipe down. Plates had large chips in them. They must have been out of glass cleaner ... for at least a week. Everything is over priced. $9 for a cup of black coffee. A standard mixed drink $21 or higher. A goblet drink (basically two small drinks). $54 or more. We traded our fries in for the sidestep tiny side salad in a soup cup. They charged us an additional $5 for the trade. The prices on line are a lot less than they are in the restaurant. A gratuity is already added - but they prompt you for a tip anyway. The photographer will interupt to take pictures (fine) but insists on many poses - every pose she can think of. She returned later with an armload of framed photos - asking $20 for each. The lettuce and avacado were brown and sad. Most of the lettuce was the hard part near the stalk. Pasta was dry: The baked goods and candy were stale. The rice was hard, crunchy and tasted old: Skillet to the fajitas was thrown on top of the 3 smaller than a fist size tortillas. It burnt and broke them. The food was lower quality than the diner we had breakfast at for a tenth of the price. Save your money! Go to two nice places instead!

Cool atmosphere, when you walk in the people are awesome and make you feel welcome and important. We were sat right away and everyone attended to us on every level. Of course we had to try the rainbow sliders for an appetizer. Kind of odd we are in Atlanta and they serve only Pepsi. Won't hold it against them lol The food is really not good nor is the service. By the time the meal was over I really was disappointed in the entire experience. It started out good and went south once we sat at a table. I really wouldn't recommend this place, you can just save your $350 and go down to the varsity a better meal.

The food was fresh but not even as yummy as TGI Fridays. The non-alcoholic goblet was $42 but you can't keep the cup. The ice cream sundae was $65 w/ a $9.99 serve charge so $75. A small basket of tenders and fries was $17. A waffle was $17. The small flavored lemonades were $8. They also have no kids meal. SUPER overpriced, I spent $429 see photo. The service was okay, we were looking for our server many times. Ambiance was REALLY LOUD and there were several times people in groups stood up and started screaming profanity. I had no idea but definitely not for kids. The bus boys showed up and rushed us out. I said I wasn't done but they said well we'll clean around you then. They only give a discount for parking it's not fully validated. That was a first as well. See Photo.

We visited for my daughter's 12th birthday from Birmingham, AL. We had a great experience. Our food was hot & freshly prepared. Our server Felipe was very nice and helpful! The manager Javier was very active and involved! We definitely had a great first experience! The decor was amazing and great for children. The restaurant was neat and clean. Having the option to make reservations was great because this location was very business! Our picture by the on site photographer turned out nice.

My friends and I were hoping to grab some desserts here after dinner. The place was packed and I guess many people came out to celebrate birthdays here. We just wanted to order to go but the staffs kept redirecting us to order at the counter or with someone else. After not being helped for some time we decided to leave. Staffs were not rude, but very confused about who does what. I'd love to try again next time.

I have been wanting to eat here for a really long time. I live an hour+ away so I was just waiting for a time I was in ATL. Having an event at The High, it seemed like a good time to try it. I wasn't sure if I was going to be seated since it's a whim and I didn't have a reservation. We actually got seated right away. We did get a kind of shocked response to we didn't have a reservation and we're just trying to eat there "right off the street." So that was uncomfortable. And we were sat in the table farthest away from everyone. Total furthest corner of the building. But we were seated and the atmosphere was nice. The wait staff seemed a bit unorganized and confused. The food was pretty good. Wayyyyy overpriced but I expected that. We only ordered a sampler and ice cream. We felt kind of pressured to order more... The drink I got was not good at all and super expensive. The fried Mac and cheese was real yummy tho. Toward the end, we were basically asked to be finished because they had to decorate and use our seat for a private party....I have never been asked to leave a restaurant ever, Annd there were many empty tables. So I don't usually feel this way, but I felt extremely out of place and not welcomed. Almost like I was being judged as i couldn't afford it, is what my kids said, or... we were white. Which is a sad thing in ATL. I would never come back here.

We had an amazing time for my daughter's best friends birthday. The Service was great and the food was great. I would recommend for a fun birthday on the town!

We had our first experience tonight at Sugar Factory and it was 12 out of 10! We were visiting Atlanta from Raleigh for my daughter's 10th birthday. We came here for a fun milkshake on our last night. The staff was great. Everyone was so kind. Philann was our server. We even got an extra special birthday song and dance from Henni. He went so hard he ripped his shirt! We had a good laugh and he really made our whole experience the best! We will be back!

Sugar Factory's super power is their atmosphere and their people. Bartenders Faith and Miah walked me and my youngest through the menu with patience and a level of detail that made our first visit PERFECT! From the appetizers to the Super Cheesy Bacon Burger and Spicy stir fry, everything is made to order. wait times are reasonable, as are the prices. And the DESSERTS! Bring your semaglutide pens . They are LITERALLY worth dying for.

This place is amazing!!!! Niyah and Marq at the bar took great care of us and put us in a sugar coma! Best milkshakes, sweet treats and cocktails ever! Thanks y'all!

Went for my daughter's 14th birthday. The wait was about 30 minutes, which wouldn't have been so bad if the a/c was working. It was hot as hell in there! The ambiance is beautiful, especially upstairs, but it was hot up there too. The food was just okay. The best menu item was the hot Cheetos burger that my daughter got. I would never usually get something like that but I tasted hers and it was so good. Other than that, I got the steak melt sandwich. The steak and sandwich spread was good but the bread was a little undercooked. My husband got the chicken pasta a la vodka. The sauce was pretty good but the chicken was bland. The menu is very extensive so there's something for everyone, but it's so expansive that it's pages and pages of really small print (no exaggeration!). I guess I would recommend if you're really into sweets, but otherwise the food is just meh.

I literally could not wait to get home to write this review. We sat down at 7:30 PM, it was 9:30 PM when the waiter said "and what did you order again".. literally they forgot half of our table. Of course no apology, he simply said "I didn't forget, they forgot". Im not sure about the management, or what type of training they have to endure, but it seems like the only time they get it together, or are interested in customer service is when they get to sing happy birthday. Outside of that, everything is lackluster. Around 10 PM I said that I no longer wanted food, and he was like "are you sure" umm.. sir, I think I'm sure. By looking at the other reviews, I see that this is not the first, nor will it be the last. But it's definitely my last. Hopefully other people have a better experience. Nobody deserved that.

Such a fun place for cool-looking shakes! Unfortunately, I went with my family (party of 8) around Christmas, and the vast majority of the holiday items were out of stock. We ended up ordering the loaded fries, rainbow sliders, sampler platter, cookie monster shake, vanilla shake, and funnel cake. Sadly, the sliders didn't come with the signature Sugar Factory rubber duck, which is the reason we ordered this dish... and didn't find out until it had already arrived at our table and the waitress told us they no longer include the duck. I liked the sauce on the sliders (these were one of the better items we ordered), but was massively disappointed by the funnel cake and the sampler platter. The mozzarella cheese stick I ate was hollow and the funnel cake was limp, dry, and rather flavorless. The shake looked adorable, but both cupcake and donut were dry and cold (probably taken out of the fridge/freezer). There was far too much frosting on the donut and the actual shake itself was mediocre and not thick enough in my opinion. Overall, I wouldn't return, but I still think the Sugar Factory is worth a try. At least the food is instagramable!

It was good and hot and the service was great also by Mr Von and they have a nice camera person but unfortunately we only grab one of the photos she took because 20 dollars a picture Ain't cool when you have a great iPhone

Everything needs to be improved. The wait, the location, the parking, the front office the house staff. It's a nice looking restaurant and drinks were just okay. I hope it has gotten better since I've been.

Atmosphere at first seems fun but then you can't hear anything but the music - I went on. Saturday evening around 8 and the place was empty! Only 3 tables seated. Despite the low amount of customers, we waited over 40 minutes for food that was lukewarm.Our server was friendly and informative about the overwhelming menu, but once food was served, we could not find her for refills of drinks and had to ask another waitperson wandering by if we could see a menu for dessert. Ordered a total of 2 desserts and 2 milkshakes, very different. combinations, but taste was not worth the price. Drinks look fun and taste OK but way overpriced. We saw most of the staff behind the curtain upstairs hanging out, guess they weren't interested in serving customers. Beware of the bathrooms - urine on the floor, mold on the walls, just gross! Very disappointing location!

Love love love the Sugar Factory in Atlanta! Leah was the best! So hospitable, kind, and fun! Can't wait to come back here. The vibes were amazing and food was bomb. Definitely worth the $$$!

We had a really good time celebrating my granddaughter's 5th birthday. The food was delicious. And the drinks are always fun. It was my first time trying the mimosa flight which I'm glad I did. Loved it. It was also my first time visiting the Atlanta location. Very nice aesthetic. I hate that I forgot our servers name. He was great. Super personable and attentive. I'll definitely go again when in town.

If you're looking for a good milkshake, some crazy desserts and rainbow burger sliders, you've come to the right place! Its usually very loud inside- music playing, people singing for birthdays, lots of conversations happening at once but that's to be expected here. We've sat outside before on a cooler day and that was really nice! The wait staff are all friendly and there's usually a bit of a longer wait time for food and drinks to come out, but again, that seems to be normal here. The portion sizes for everything are quite large, the milkshakes are very over the top (in the best way possible) and honestly, that's one the main reasons we stop in. If you're looking for a loud, over the top experience, absolutely stop in!

The floor is sticky. The whole place smells like sewage. The place over all needs a remodel or atleast a paint job. Silverware was dirty. Food is absolutely gross. 10/10 Don't recommend. It's entirely too expensive for the quality of food. Bread was stale in the French toast, chicken was poorly cooked, pancakes were both burnt and ice cold with slimy Oreos, cheesecake tasted like the freezer it came out of, the hot honey sauce was thick & slimy and I've made better waffles with a toaster. The mimosas were amazing and they did make my 5 year old daughter feeling special on her birthday with a whole parade, song and ice cream. Unfortunately the only thing she could stomach was the ice cream because the rainbow sliders were "disgust". Nobody finished their food, everyone left hungry and disgusted. And the only compensation the manager offered was to remake everything. But never actually came to speak to us when we requested even though she was directly across from us taking pictures of the food at the bar for social media. Our server Mikaela was very nice, patient and accommodating. Don't let those social media pictures fool you like they fooled us. Avoid this place at all cost.

This was definitely an experience and it was a 10/10. Food was a 10/10 Drinks were a 10/10 MAKE SURE you get the ones with the dry ice for the full experience! You won't regret it:)! And the service was ALSO a 10/10! We had an amazing bartender named RIO.

We dined here on a Thursday evening with an 8pm reservation. Despite arriving early, we weren't seated until after 8:15pm. The restaurant was uncomfortably warm from the moment we sat down. We waited about 10 minutes for our server, who was also the bartender, to take our drink order. Given the wait, we ordered our meals at the same time. We opted for the ginger chicken salad, house salad, sugar factory burger, and rainbow sliders. The rainbow sliders shared by my wife and daughter were cooked adequately but were definitely overpriced. The house salad arrived with the wrong dressing, the ginger salad morphed into a ginger stir fry, and my daughter's mashed potatoes were gummy. For our daughter's birthday, she ordered a $41 mocktai! with dry ice, which turned out to be a fun experience but not one we're likely to repeat. The drink was tasty, and she enjoyed it. My wife's coconut margarita was mediocre at best, leaving us underwhelmed. We waited an exceptionally long time to order dessert and nearly skipped it, but our daughter wanted one of their popular ultimate shakes. When the shake finally arrived, the cake toppers were dry and unappetizing, though the shake itself was good. The staff came by about 5 minutes later to sing for her birthday, which felt delayed considering the number of birthdays we observed receiving dessert and a song simultaneously. Even our daughter asked if they had forgotten and then remembered. After signaling for the check, we waited an additional 20-30 minutes before I had to get up and walk to the bar to settle it. All checks include a mandatory 20% gratuity, regardless of the server's performance. Despite the restaurant not being very crowded, the service was slow and poor. The elaborate nature of the cocktails and mocktails, seemed to overburden the bartender-server, resulting in a very disappointing experience. In summary: The food was subpar, the service was terrible, the establishment is extremely overpriced for the value and experience, and we left sweating from the uncomfortable temperature inside.

There was nothing sweet about this Factory. I want to start off by saying Keonna the manager that tried to make things right was phenomenal. She really went above and beyond to try and fix our experience but it was too late. Firstly, when we walked in the atmosphere was hot and muggy. Not sure if the AC was broken or what, but it was humid. Secondly we sat and the plates that we were given were all dirty. We came to celebrate my nephew's graduation to kindergarten. His food came out great hot and on time. No complaints there. There were 6 of us, and the other 5 orders took almost an hour to come out and they were all cold. 2 of the dinners we had to send back because one was not tasty at all and the other wasn't cooked well done like we requested. We also had 3 waffle burgers and they were all cold. We didn't send those back because we were all so hungry from waiting. Then when we received our bill the waitress didn't come and thank us for dining she just dropped our receipt in the middle of the table and walked away. There's more to this story, but it wasn't a great experience. Considering she was given an automatic 20%, we just wanted what we asked for. No more no less. I gotta say I am highly disappointed.

We do not recommend this place to anyone! Ate here on a Thursday evening. Had a resi for 8pm.. didn't have a table open until after 8:15pm. Got sat and realized it was very uncomfortably warm in the restaurant. We waited quite awhile for our server (also the bartender) to come ask for our drink order and went ahead and ordered our meals. The ginger chix salad and house salad leave a lot to be desired (nothing we couldn't make better at home). The sugar factory burger my daughter ordered was good. The rainbow sliders I shared with my other daughter were fine but for certain overpriced. It was our daughter's birthday so she ordered a $41 mocktail with dry ice so it was a fun experience we'll not likely repeat. The drink was tasty (she liked it). I ordered a coconut marg which was okay but not the best I've had (again left feeling underwhelmed). We waited a very long time to get our dessert order in and almost skipped it but being our daughter's birthday she wanted one of their popular ultimate shakes. Finally got her shake ... the cake toppers were very dry and not worth eating but the shake itself was good. We waited another 30-40 mins before my husband got up, walked to the bar to close our check out. All checks include 20% gratuity even if the server hasn't earn it. The restaurant wasn't very crowded for such slow, poor service but given the cocktails and mocktails are so elaborate, having the bartender as our server made for a very slow and bad experience. To summarize: The food was below mediocre. The service was poor. This establishment is highly overpriced for the value & experience. And we came out sweating from the stuffy uncomfortable temperature inside.

It was the worst service ever only 2 people out of 7 ever got their food never again zero stars!

my server henni dreamz!!! thank uu gor the experience very attentive and such a sweetheart!

Came for the first time ! Faith did amazing ! Drinks were A1! She took care of me ! I can't lie I'll be back when she is working !

It was a Saturday that my girlfriends and I decided to come try this place out. It was super, super busy since there were about 5 kids birthdays going on. This place looked great with all the decorations and seemed like a fun place to eat at but it was so loud I couldnt hear myself think or hear any of my friends talking. We made a reservation online at 5 for a table for 6, but didnt get seated till 6:20 for a group of 4 and didnt get served till 7:10. I actually had to go to the bar to ask for our waiter, since they seemed to have forgotten about our side area. Tammy was very nice and sent our waiter over - the very sweet and funny Jakoury. Because of him I felt like we enjoyed ourselves even more. For the table we ordered the Sugar Factory Sampler, the Wings Sampler, steak fajitas, fried macaroni breaded balls,penne pasta, iced coffee, a milkshake, the triple mimosa platter the peace and harmonie drink. The drinks were amazing and each one tasted great, but the food on the other hand did not. The fried balls and its sauce were the only ones that weren't lacking in seasoning. Everything else lacked seasoning, the chicken was dry to the bone, and the steak fajitas tasted like nothing at all. However, the waffles and brownies on my friends drink were perfection and tasted great. Tammy, the manager, was very nice though and let me swap out my steak fajita meal for another dish that used the fried balls marina sauce, and refunded me the difference to make me happy. This place is a great place for desserts and having fun but its not a great place to eat out at for lunch or dinner.

Was so hyped about this place and then boom!!! It is the ABSOLUTE WORSE RESTAURANT!! They had no menus and after sitting there for 45 minutes a waitress come to take our order, so then we asked for a menu we was waiting for the first person to bring back. They had no silverware's for all of us. Nothing we ordered on the menu was available, kids settled for stir fry that came out with little to no rice or chicken but a bowl full of peppers/onions. Jason pasta was not done with what he ordered. So waitress states she couldn't do nothing about it, I asked for the manager. Manager comes out and he couldn't do anything, so he send the chief out that spoke little to no English. I asked for the manager again and he comes out with no solution. Oh, get this they claim there is no corporate office. The worst $200 I've ever spent and we still got to find something to eat DO NOT RECOMMEND!!!

This place fucking sucks. Disgusting and overpriced food. Music insanely loud without a crowd in sight. Candy shop with candy you can literally buy anywhere else. Never come here.

I returned again this past weekend, as I really enjoyed the buffalo chicken fries during my last visit. This time, I went on a Friday, and although I was sat immediately, the service was slow, as if they were understaffed. It took quite a while to get drinks, and there were long gaps between seeing our server. While the food was still good, especially the buffalo chicken fries, the slow service made the overall experience less enjoyable than it could have been. I'd like to see them improve on efficiency and staffing to match the great atmosphere and food. Thank you Sugar Factory Atlanta Team Kay Lachelle

Sweet Baby Jesus- where do I start? We came here as a family for a birthday dinner and this is where the birthday girl wanted to celebrate. Location- In the heart of Downtown. Right on Peachtree St. For me, this is what makes this place undesirable. Getting there isn't the problem- but finding parking is. DO NOT make the mistake I made and park at 1010Midtown parking deck. They will not validate your parking. So parking cost me $20. Apparently, I was suppose to park at 1010Crescent. Of course, I had no idea. There is street parking that you pay the meter but again, only if it's available. Food- AMAZING. I cannot lie, the food was delicious. Hands downs. Absolutely worth giving it one time try. Service- Charleston was our waiter and he was awesome. Patient and very knowledgeable about the menu. He gave us recommendations and overall was a great waiter. Ambience- Not sure what I was expecting but I was surprised by the vibe inside. I didn't know whether this was a great date night place or a place for kids. On one hand, it was nice for a family dinner but then they (wait staff) also like to twerk so I was confused. Price- Come on Payday or when you get your refund check. This place is EXPENSIVE. The food is great, portion size for a meal was "ok" but you will spend a good amount of $$ to eat. Look at the photos I posted to see what the food looks like. Glad I came but I doubt I'd come back. Grade: C

Good services and the food was good. The place was clean and nice. Had a great time with da family

After trying to call the restaurant 3 times with no answer, we were able to make a reservation for 6 PM. We arrived a little early so we were seated early. It was extremely cold in there so bring a jacket. As we ordered our food, many of the items we wanted were no longer available to order. No buffalo chicken wings, no firecracker shrimp stir fry, and no Chicken and waffles. At this point, we were a little frustrated but we ordered chicken Alfredo and sesame chicken stir fry. My friends ordered loaded fries which were really good. My other friend ordered the Mac n cheese burger which she said was so yummy. For drinks, my daughter ordered the Cookie Monster milkshake which did not look like the Cookie Monster shake we got at the Sugar factory in Orlando. She originally wanted the cotton candy milkshake but this was another item that was not available. The music was decent and the place was not busy at this time. It was also pretty clean. Our server was good but he did not inform us about the added gratuity to parties of 6 or more. It was 2 adults and 4 children with 2 infants. Overall, it could have been a better experience for the prices. We will probably not return.

Jaheim was an amazing server. He made sure my princesses 7th birthday was great. His birthday is coming up next week 7/15 I think, Happy Birthday to him!

I ignored the ratings since so many were late night entries. We visited at 10:15am for brunch reservations. We were politely greeted at the door by a couple of employees. We were promptly seated. As so many other reviews already mentioned, the restaurant was dirty, the chairs, tables, and basically everything were sticky, broken, dirty, and in general disrepair. After being seated, it was a pretty long wait for a server to visit our table. I can't be certain, but I believe we were the only people in the restaurant at the time. The do not sell Coke products in the home town of Coca Cola. We finally ordered. After another long wait, our food arrived. The French toast was undercooked, the basic egg breakfast was missing home fries, and the eggs benedict... well, It wasn't good. The Sugar Factory Eggs Benedict, is an English muffin, Canadian bacon, asparagus, poached eggs, topped with hollandaise sauce. Sounds great, and it could be, but the execution was awful. Every item was overcooked. The poached eggs had solid yolks, grilled asparagus was burned, ham was hard, and the English muffin was sad, hard, and not really good at all. Our rolled silverware didn't include knives, only forks, so I had to request a knife to cut through the Canadian bacon and muffin, it was impossible with a fork alone. The French toast was undercooked, gooey in the center, but generally ok if you're good with this. My wife didn't care for it and only ate a piece. I don't mind, and since my Benedict was underwhelming, I ate a couple pieces of her French toast. The basic eggs meal was ok, but the eggs were overly salty. Again, not a deal breaker, but just lacking quality standards. They also were not served with home fries as advertised. When asked about there missing home fries, our server brought out 2 McDonalds looking hash browns in a bowl. Sugar Factory clearly advertises they include a mandatory 20% service fee on all checks no matter the size of your party, so I wasn't surprised to see this included. I was surprised to see the additional recommended tip amounts were based on the total cost of our food PLUS this mandatory service charge, asking you to tip on the tip you were already forced to provide. This isn't to say anything other than pay attention to you check so you are aware of what you are spending. I had chosen sugar factory in large part to see and maybe try one of their over the top milkshakes, but in the end decided to skip it due to the overall disappointing experience. I didn't see any reason to indulge in a $20+ milkshake that probably would have fallen as flat as the rest of our meal. Bottom line: I bet this is a fun place for a birthday party if you're not concerned with good service, want a one of a kind milkshake or $46 cocktail bowl, and you're aware that this place isn't nearly as cool as they want to be... although it may have been at one time, or in other cities.

Skip it! This overpriced restaurant may have been worth the cost when it first opened but it is not worth the hype. The food was mediocre at best, the drinks that look so cool, cost $52 (not the $39 listed on website) are mostly ice and nothing more. The restaurant itself was run down and in need of major repairs and new paint. The bathrooms were gross, both the men and women's were filthy and had leaking pipes which were puddling on the floors. Lastly, the prices listed on the website are incorrect and which do not reflect their heavily inflated current pricing.

Attended my nieces birthday luncheon yesterday. Food was good. Management needs to be ashamed of how nasty the bathroom was. The toilet seats were dirty. The floors were dirty, no soap, there was feces one bathroom door, no lock on a door and mold on the ceiling airflow duct.

Popped in on a Monday and received EXCELLENT service from Jamel. He greeted us and sat us right away. The menu is expansive but exciting. I personally have loved Sugar Factory in other cities, so Atl was a fun adventure to check out. The bar is well stocked and had tons of options. I had the spinach and artichoke dip and it was delicious. Not to salty and steaming HOT! The shrimp stir fry was so full of flavor. Properly spicy and alot of asian veggies. I will be back to try the vegan funnel cakes!

Truly enjoyed my experience here at the ATL location. Our server was Charleston!!! And he was awesome. Great customer service. Thx for the recommendation Jeff. I shared a Hennymoon with my other. The wings were a good start. The dip was great as well. We did not have reservations however we came on a Wednesday pre-evening. It was not pack. It's safe to say we will be returning

Niyah is an amazing bartender. We had great drinks and a great time. I'm definitely coming back for the drinks and seeing Niyah at the bar!

***PLEASE NOTE 4 STARS ARE ONLY for Waitress experience other than that would give the place 3 stars.*** We took my 10 year old niece here for her birthday. I had originally looked at reviews and saw all the negative and positive feedback but still opted to take her for the experience. We found great street parking for free which was a plus on a Sunday. The restaurant is sort of run down but you can tell when it first opened it was a great restaurant to dine. We had reservations for 6pm but came a little earlier to see if we could do an earlier reservations. We tried calling all week and even on the day of our reservations no answer. We were able to get an earlier reservation and had Brianna as our waitress. She was very pleasant and was able to accommodate us for my niece birthday with dessert and birthday song which the other employee originally told my husband we would not be able to get unless we ordered the $99 dessert. Brianna was able to make my niece birthday a great day with the dessert and song! The food which we read about was really just average. We ordered appetizers which were the sliders and sample platter. Great place to take kids but that's about it. Brianna was great also! The four stars are for our waitress and her service!!!

EXTREMELY DISAPPOINTED. The website makes it appear kid friendly. NOT AT ALL. When we walked in I noticed it was not very well maintained. The paint on the walls looked dingy and dirty, some areas the paint was peeling. Again not like the website. We were seated and the music was so LOUD that we could not hear anything the waitress said. I couldn't hear my grandson who was sitting next to me. The menu was OVERWHELMING to say the least. It made my anxiety kick in trying to navigate through it. All the beautiful candy filled drink glasses they show on their website are alcoholic beverage. (They make the drinks for kids but remove the alcohol contents). ??? NOTHING about this place was kid friendly. They LURE you in with amazing looking photos. But it more for the young adult social media influencers. The longer we sat there the less impressed we were. Willing to give it a chance (We travelled 8 hours with 3 kids who really wanted this experience). We realized it was not worth it. The prices were ridiculous $41 for a glass of fruit with some juice in it (and hopefully no alcohol) We decided to just leave. My family got up and walked out with 3 very upset kids. It was not the cost - money was not a problem. I gave the waitress $20 because we did sit at her table for 15 minutes. I told her we were leaving because we felt like it was too much of BAR SCHENE. NOT KID FRIENDLY!!!