Sugar Factory - Queens

Sugar factory is a great experience. We went with our kids and the staff is just amazing, so patient with our little ones who were extremely excited. The food was delicious, but our favorite part was the drinks. I mean, that's part of the experience! There is a variety of drinks and there's also non-alcoholic. The atmosphere was beautiful, its decorated so nicely. There was also many photo ops. We had a great time .

Fantastic experience at Sugar Factory! Chef Matt went above and beyond to make my wife feel special, and their exceptional service truly made her day. The team was attentive, friendly, and made sure everything was perfect. Highly recommend for anyone looking to make a loved one feel celebrated!

Our server was Joseph S. in Sugar Factory Resorts World Casino and his service was exquisite! He suggested the mimosa row which was good to start the night. The service was fast and he made sure we had everything we needed.

Sheikh Was An Amazing Server. Very Attentive. Any Questions We Had He Answered. I Had An Amazing Experience Here. I Had A Mai Tai Goblet And Cajun Chicken And Shrimp Pasta. If You Dine Here I Would Definitely Recommend Him.

The drinks was great, the attitude wasn't so great.... I was getting 2 drinks at the casino before so I'm gonna take responsibility for that , the food took FOREVER to arrive, we talking more than 30 min and the place was 75% empty, why food take SO LONG when restaurant is mostly empty, it's something with sugar factory that taking years to make food!!!! Like that's a chain company how come I have to wait 45 min to get chicken wings??? That was same thing with the other sugar factory I was in

First off, the restaurant is decorated beautifully for the holidays….. food & drinks are 10/10! And big shout out to our waiter Robert, he was super friendly and so kind…made our experience a great one! Definitely coming back and asking for him!

At first upon arrival , we were not greeted. We had to ask a worker for assistance. The manager came and sat us. Her demeanor was not pleasant and standoffish. This review is based on the good service we received from our waiter Robert, he was nice attentive, made our experience fun. He should be the manager there.

Food was great! The portions were very shareable and drinks are always spot on. Also, located in a casino, so there’s something to do after eating. Would recommend

My son wanted to go here for his birthday and was super hype about it. For that I give 4 stars on his behalf. I would probably give 3. Staff were great no issues there at all ! Server did a great job. Food on the other hand was in my opinion a step up from TGIF, for my son ....it was great even though he didn't finish his burger. Highlight of the evening for him was his hot chocolate and milk shake. Really good drinks ! The chocolate mudslide was very good! Space is clean and cute, it's holiday ready for sure Overall my son had a great time and that's what matters so I'm happy I got the experience.

Friendly service ! Vegetarian options / and substitutions allowed. Drink flights are a must!!!

Me and my work colleagues spotted this restaurant after checking into our hotel rooms. Prior to heading to the casino, we all stopped and grabbed drinks. Sugar Factory sits on the ground floor in between of Hyatt Regency and Resorts World. This spot serves up a wide variety on the menu both food and drinks. I tried the Sugar Factory Rainbow Sliders and the Carne Asada Tacos. They were both fantastic. My tacos had a perfect balance of savory, the meat was tender, and each bite was packed with flavor. Sliders were perfect for sharing and had a nice touch of color for presentation. We all had a variety of drinks, I had a Bloody Mary and a Sundae for dessert. Prices are incredibly reasonable for the quality of the food. While the service is quick and efficient, the atmosphere has that lively night club vibe that makes the experience even better. A photographer was also going around taking table group shots which my table purchased a group photo of all of us. Whether you're a local or just stopping in JFK Airport during transit, this spot should definitely be on your lumch/dinner list.

This place is in business entirely for its instagram-able food and decor. I was here for 1 hour and they sang Happy Birthday to 4 tables around me. There were multiple large parties and it seems like a good place to do that. I got the hot cheeto burger just because it sounded wild. Not spicy at all (for those who like spicy) but it was a good burger - cooked well.

The music was loud, but the servers were nice. The carne asada quesadilla was so delicious

I got a Groupon deal for the Sugar Factory , I went on Sunday afternoon, treated my kids to lunch and a sweet treat. The simplicity of black , pink and white decor gives a soft clean ambience. The food : we ordered the SF burger and fries Chicken and waffles , Carnival fried Oreo milkshake. The food was good , my son enjoyed the shake it had friend Oreos , silver dollar pancakes and whipped cream. Service was average not above or below. Our bill total was $125 my Groupon was applied , there was a mandatory 20% charge in addition to gratuity. I have mixed feelings about that. If you check the middle of menu it's on the bottom of the page. AKA " the fine print ".

I always wanted to eat at Sugar Factory, so I decided to make reservations and see what it's about. The restaurant location is inside the World's Resort Casino. The staff is friendly, seated right away. The ambiance is beautiful. I love the pink napkins and the crystal chandeliers. Didn't have to ask for water it was brought to the table right away. I ordered the sugar factory club sandwich on whole wheat bread served fries and a Coors light beer. The food was delicious. I would like to come back next time and order a goblet drink.

It was fun !! We went for my bestfriends birthday. Food was good and it was a vibe. Great music and vibes. Our waiter Robert was amazing

Wow this place is amazing! Not only do they have every desert you could ever imagine with all the candy, sundaes, donuts, cheesecake and yeah all you could imagine. They have drinks, food REALLY good looking food and it is all delicious. The service is fast, this is a perfect place for a birthday, date night and it just has so much you will have to come back several times to know what is your favorite on the menu. We are going back in the morning for their breakfast!

I went last Sunday to celebrate my niece's birthday and I had a great time. Our waitress was accommodating and very friendly. It was quiet which I can appreciate.

The food really wasn't good. While the service was good and the ambiance is great for social media pics, the food is lackluster and not worth the price. They need a new chef to match the image. It was like going to a bad diner after a night of drinking. Stick to drinks and pics.

We were there for the soft and grand opening of this beloved restaurant that we have been to in NYC, NJ, and CT. Seeing Pauly D DJ and being about 5 feet from the turntables and him, was awesome. Seeing 50 Cent, just inches away was amazing, too. It's so cool how they have partnerships with these celebrities. Unfortunately, no one was able to get too close to Pauly D, but when we went to the grand opening in Times Square, which I'll post, soon, Nick Cannon was taking pics with ppl while DJing. He was so cool. We have been going to this place since their very first location that they opened, which was in the Meatpacking, in Manhattan. We would go every week. They waiters knew us. They would ask if we wanted the usual, which was usually, lemon pancakes, a chocolate shake made thin, and a banana split. He was like 2 yrs old when I first took him there. Since then, they had moved to a much larger location, down the block, in the Meatpacking, but during Cov, closed that location. We were there for the grand opening on the UWS, have been to the one in Atlantic City on his birthday, where they have him a cupcake and a candle, when he told them it was his birthday. We've visited the location in Foxwoods Casino, in CT, for NYC Dadí's birthday, and recently, to the Cherry Hill location in NJ, a few months ago. You can't go wrong with The Sugar Factory. The ambiance is so chic. They have private party rooms at some locations. We suggest to make a reservation, especially at certain locations, like Times Square. They also serve breakfast. I cannot say enough great things about this place.

I ordered to go. The food was ready in about 15 minutes. I had the wings sampler and cajun chicken pasta. Both dishes were okay.

Food is not bad and great ambiance before heading to the casino. We got the Twin Lobster Tail. Delicious.

The service was almost non existent. We were seated and waited 20 mins before getting up to track down a waiter. Once we place our order it was another 35 mins before we received our meal. The food was mediocre and ridiculously priced e.g.$9 for a side salad with wilted lettuce and $13 dollars for a cup of French onion soup. We had to go tho the kitchen to locate a waiter to check us out. I was shocked and disappointed to see they automatically added a 20% service fee to our bill. I will never return and highly recommend you stay away!

First and foremost, I would say do what my coworker told me to do that anytime I go here , to ask for NASIM!If you get him consider yourself *All Set and be ready to be treated like Royalty* I had set up a reservation to bring myself and my family to enjoy a special dinner. I was greeted, and I asked for the table where I can have "Love Life" on the background as I think it's one of the best seats at the restaurant. The server Nasim M. came a few minutes later, and we told him about our allergies issues and dietary restrictions. Mr Nasim recommended us alternatives and even went above and beyond in seeing if it was possible to make select dishes without the ingredients we could not consume. He came back to us after our decision to select some dishes and consulting with the chef. He was very informative, very caring, as if we were his family. Mr Nasim M is an asset to Hyatt Regency, Sugar Factory and Resorts World. Our food items did take about 15 minutes, but upon getting it, we asked to have the drinks presented at the same time. They complied and made it a very memorable experience for me and my family. Our drinks were non alcoholic and food did not contain any alcoholic beverages or any meat such as pork. One of the other things that I love about this place is having assets like Mr Nasim M. who made sure allergies we had from Gelatin that he did not place any gummy into the drinks as many times we have had this issue. We really enjoyed the waffles with ice cream and also shrimps were super fresh and juicy Again, if you go there, make sure to ask for Mr Nasim and consider yourself all set for your special visit.

Went for my nieces birthday dinner. My only complaint is there really isn't a kids menu but we made due. My children had the rainbow sliders and Fries. My niece had a plain cheeseburger and I had the ribeye. My steak was well seasoned but had a little more fat than I would have liked. Ny children loved the milkshakes and hot chocolate. They had a Cookie Monster shake and a pink unicorn hot chocolate. I would strongly suggest this place for a young persons birthday or a girls night out. The real star of the evening was our waiter, he was extremely patient and attentive. His name is MOCTAR B.

I have strict dietary restriction and unfortunately it's not easy for me to go to various restaurants because of this however with the recommendations of Halal Tourism USA founder I decided to go here and give this place a try. It was recommended to me that I speak to Manager Nasim, who assigned me a server named Ibrahim. I can't express to you how much knowledgeable these staff at Sugar Factory were towards my dietary restrictions. I have food allergies, plus I am also restricted to eating certain food as I consume only Halal Food. The servers made sure me and my family and I were treated like family. Ibrahim with Mngr Nasim made sure all of our dishes did not contain any meat , any alcoholic items or items containing gelatin were substituted. I didn't feel like I was asking for too much, but in fact, they helped me answer what dishes would not be good for me due to my dietary restriction. I loved it, and they made sure all my drinks were to my liking. These staff members are truly an asset to Sugar Factory. I will be going back again and making sure I will in advance to see if Ibrahim and Nasim will be on duty or not. They made me feel very comfortable and made the dinner experience very much memorable Vegetarian options: Ask Ibrahim and he will help you or Manager Nasim Dietary restrictions: Get in touch with Manager Nasim. He made sure all my dietary restrictions were taken care off Kid-friendliness: Kids will love it

This is a hidden gem in queens inside of the casino. I was very pleased with my visit and to celebrate my niece 16th birthday!!! This location is so pretty, if you have a daughter and she's a pretty in pink type of girl look no further this is the perfect location. There ambiance is much better then the city locations. Parking is free you don't have to worry about the traffic and expensive city parking or driving around to find a street park. Our waiter was super nice and also gave suggestions from the menu. I had the lobster tail and spinach and artichoke dip and it was very filling and tasteful. I would definitely recommend this location to others. If you go enjoy and also stop in the casino you never know it may be your lucky day!!! Enjoy and I hope my review is helpful for you and your dining select/location.

I been to the sugar factory in Atlantic City and loved it. I wanted to check out this one in Queens. The food was so delicious and flavorful. All the special cocktail drink to choose from and so many choices of shakes. The service was great and very fast. The only thing not so good. We ordered brownie desert and it was overcooked. But the place was popping and the music was slamming. Our food came out superb and great ambiance for nice pics.

For starters the ambiance was expectional I loved the holiday decor the only issue was the bathroom was alil dirty, the food could of been alil bit better but the drinkssss was everythinggggg! My waiter Robert was theeeee greatest true definition of great customer service .......Hopefully theyll bump him up to manager he sure deserves it! Thanks So much Robert for making my first experience at Sugar Factory one to remember!!!!!!!!! Sorry I had to screenshot my videos I forgot to take pics lol

The service is good. The drink was good. The food was okay. I had a chicken sandwich it was a bit salty

**LONG REVIEW ALERT** Sugar Factory.... SMH!! I haven't left a review in some time, AND I rarely give 1 star reviews. However, with a nearly $400 bill, in "value," the evening was an embarrassing shame. Upon arrival, we were given our books, I mean menus. It was at that moment I gave up any expectation of high quality food. It gave cheap diner vibes. Don't get me wrong, I love me a good diner, but that price point VS all the drop and go options, wasn't mathing. Either way, [a] well ran Applebee's quality would have been nice; but I'll come back to that. Now, this was dinner with myself, a Brooklyn gyal, and two friends from out of town. This was all of our first time going, and mainly looked forward to the theatrics of the drinks. That said; we have no complaints there. (This earned Sugar Factory one whole star) My guests, each, had a large bubbly drink. It was large enough for them to sip for the duration of dinner, and full their take away cups. It got them "litt" and they loved, the continuous bubbles and smoke. I had a mimosa flight, followed by a French 75. Both made well, particularly my latter drink. I liked the flavors, none too sweeet, and well balanced. NOW, the meat and potatoes of this review! Service was subpar. Our server, his name may be Author or Anthony, was on point (5 stars for him, earned Sugar Factory their second, and final star). Otherwise, from the hostess to manager thumbs down! We ordered: 2 French Onion Soups- Very good! 3 Appetizer Samplers- Not good at all! The chicken tenders were fried in old oil, we asked for another batch, and received overcooked, old oil tenders. In addition, the remainder of our meal wasn't hot, maybe warm, at most. THE ABSOLUTE WORSE PART OF THE NIGHT WAS THE ROACH WHO JOINED US, AND THE OVER 20 MINUTES IT TOOK FOR THE MANAGER TO ACKNOWLEDGE AND ACCOMADATE US! The restaurant appeared short staffed, though it wasn't "busy" there was more than one large party which needed multiple servers. We asked for a manager, but the hostess came. we showed her the roach and she said (verbatim) "O.M.G. Ugh! B.R.B!". But sis never came "R.B." We started moving our seats, and meals, and still hadn't received attention. We asked again for the manager, while roach left and returned. When the manager finally came over we were a another table and the roach enjoyed our space.

I came here with a group of 5 on a Thursday afternoon and it was fairly busy but still had open tables. The menu here is extensive which should've been an indication that the food isn't good. I ordered the hot Cheetos burger and I genuinely regretted it. It was extremely messy with the crumb coating on top of the burger and fries. There was no flavor of Cheetos whatsoever and the fries tasted like frozen fries. The burger meat itself but I still wouldn't order it again. We also ordered the rainbow burger appetizer and a chicken quesadilla. Everything looked so bland and tasted as such. I want to point out that the bathroom was gross as well. There was tissue on the floor, the bathroom locks were flimsy and the bathroom faucet was barely hanging on. While I didn't order dessert, I would never come back here given the amount of money spent for me to leave nausea and a stomach ache.

Horrible meal at the Sugar Factory on 9/29/24, but what really topped it off was getting cheated on the bill and catching the "manager" in a bald-faced lie denying it. Menu we were given overpriced our entrees at $18 and $19, but both were $21 on the bill (not including the mandatory 20% service charge for a party of 2). Pointed this out to our waiter and he was not surprised - said we must have been given an out of date menu. Took it up with the manager/host and he claimed they'd never been listed at these prices, despite our having a photo showing those amounts and the waiter's confirmation that out-of-date menus were being routinely used for a bait and switch scam. Our waiter was very capable, but the food was lousy and the manager decided it was better policy to call me a liar rather than make the bill right. End result, $100 for a hamburger and salad with 2 drinks; be wise and don't make the mistake we did. If staying at the Hyatt between flights, just order delivery, there are plenty of restaurants in Queens that are glad to have your business without cheating you.

I had lovely experience at the Sugar Factory. Ibrahim was attentive and helpful as we celebrated our friend's wonderful achievement. 10 out of 10 definitely will recommend!

Taste was great but that was the thinnest flank steak I've ever had. For the price it was underwhelming. Waiter was great. Their specialty drinks that they are. Known for come in one size and are super over priced. They should be a kids size in those drinks more people would purchase. Just my opinion. Burgers were great chicken tenders great

My daughter spent her 9th birthday with her friends and they all had a blast!! It was everything and more. Robert was an amazing host. Treated us with such attentiveness and very friendly. All kids were raving about it!! Thank you for making this day so special!! Parent approved on this side!!

I don't understand the hype. I mean, if you wanna pay an arm and leg for one of Sponge bobs pretty patties, then sure, I guess, come to the sugar factory. The service is just ok. There is room for improvement. I had one of the regular burgers, nothing fancy painted or polished lol and it was good, no complaints. The fries were tasty and not greasy. My aunt ordered the wing platter, and each and every flavor was super salty . Omg talk about blood pressure. Lol You don't have many options when it comes to staying in the hotel or playing in the casino . Guess you will have to make it work

Very cute ambiance. Quiet. Clean. No wait time. They are very friendly and the food is tasty.

Came here for a friends birthday. We thoroughly enjoyed ourselves! Super clean! Great music, and the music wasn't too loud. We came on a Tuesday evening so it was very chill. Everyone's food was delicious! Even though my pasta wasn't super hot it was still really good. I very rarely find Alfredo that I like but this one was good! I LOVE THE DECOR! The flowers on the walls, the white trees, the pictures, everything! My only complaint is how long it took for the food to come. There were few people in there but the food still took forever. And everyone's food was hot except mine I guess mine was the first to be ready.

10 out of 10 Ibrahim was the BEST!!!! The guy at the bar was amazing as well!!!! Definitely recommend!!!

Ordered from the menu Ordered French onion soup and a grilled ham and cheese. The soup had an unusual cheese that was creamy and did not to toast well. The sandwich was grilled perfectly but the ham was very thick and dry. My guess leftover from a buffet. Service was good and prompt. Then the bill comes with a mandatory %20 service tip and no one tells you but you they do give you a tip with no notice. I did say something and was told there are random posted signs I thought California was bad but looks like they just up it!

Inexperienced staff. Seems like it's their own playground. Open tables reserved but still empty after over an hour. We had to eat at the bar. Not pleased. Food was okay no complaints.

Came here for my nieces birthday and we had a great time. My mom and I shared the fajitas and the Margarita flight and it was delicious. My aunt had tacos and she loved it also. Portions for food were reasonable. The pasta dishes were a decent size (my nieces enjoyed it). Save the extravagant drinks for dessert. They were cool but ice cream donuts cake on top of a sugary drink will fill you up before your meal arrives. The 5 stars is all due to the exceptional service we got from our waiter Robert. He went over and beyond to make sure everything went well. Gave his honest opinions and was very accommodating. My cousin ordered a dessert for the table and he made sure she ordered the half size because it would be plenty than a full size that was $99. I like it when a waiter helps you out when they can and Robert was top notch. The goblets are not for 1 person definitely share!!!!

Been to this restaurant twice before but never at this location. Decor is great and customer service is fair but the food and drinks leave a lot to be desired. The drinks are 80% sugar with little liquor. The menu is extensive but the restaurant does not specialize in anything. The food is similar to that of what you would receive at a diner. Pricing is expensive and not worth it. I would not recommend this restaurant.

The ambiance was perfect. The drinks and food are all served with Sugar Factory expectations. This is located inside the Resorts casino so there is plenty of parking. Very cute photo ops inside and outside the restaurant. Definitely recommend to celebrate a special occasion. Pricing is high, but you pay for the experience and it has a premium. Food was mediocre, but drinks were incredible. I highly recommend the mudslide martini and salted caramel iced coffee. If possible, make reservations in advance.

What a Wonderful Experience one can have while visiting Sugar Factory Queens. I would say that this Wonderful experience was mainly due to TWO employees Mr Nasim ( General Manager ) and Mr Ibrahim ( our server ). They went above and beyond to ensure me and my family were taken care off. I feel as Muslims and with strict dietary restrictions, we were still able to really enjoy the meals as Ibrahim ensured all meals did not contain any meat or alcoholic/ vodka and ensured it was substituted by seafood and vegetarian options. I also really enjoyed the cool and creative Halal Friendly drinks ( non alcoholic ). Its expensive but well worth the experience, if you have not tried it - Try it and Thank me later :)

To start the food was good. However, it was priced a bit high and the "service fee" added to the bill automatically negated any chance of a tip. I had to get my meal to go because a table of 6 or so very loud guests were yelling in their outside voices to each other. Manager did nothing about it. I tried to give them a look back whenever they were yelling but that unfortunately had no effect either. So dinner to go was my only option. If you don't mind the noise it it fine. If you e had a long day and want to relax and eat your meal, this is not the place. $58 for one domestic beer a salad and chix stir fry. And a loud place to eat it. I won't attempt another visit anytime soon.

One of my favorite places to go to. Everything I've ordered has been delicious! From salads to burgers to entrees - all delicious. Great fun atmosphere. There is always a group of adults of all ages celebrating birthdays, pre-wedding celebrations and the service is always spot-on. Reminds me of a place I grew with calls Jahn's Ice Cream Parlor. The dessert and breakfast menu look delicious!!! This place is located in the lobby area between the entrance of Resorts Casino and the Hyatt Hotel. Worth a try!

I am contacting you because of my experience at your Queens location on 2/17/25. I took my 8 year old nephew there for his birthday. The service was so slow, I had to warn the waiter that I was cancelling our order if the food didn't come within a minute, which it finally did. The food was mediocre at best and my nephew reported "There's no kids menu". Since it was his birthday, the waiter brought out a scoop of ice cream topped off with whipped cream and a sparkler and charged $5.00 for what should have been in my opinion complimentary. But the most grievous issue was the $32.50 service charge on top of the bill in which, when questioned, was told that the waiter receives 7% and the rest goes to corporate. He asked for any additional tip to be left in cash which is totally outrageous considering the condition of the food and service. Please take this time to address these concerns with management. I give this restaurant 1 star and consider that a gift!

Great drinks by Z the bartenders Cajun Chicken Alfredo PastaChicken FingersHenny Moon

The pan roasted salmon salad was delicious. And that's where the positive review ends. The service was sloooooooooow as molasses. The place was practically empty and it took us an hour to receive our meals. They were also out of the veggie tacos so I had to pick a different entree. When it was time for dessert, I ordered the pink unicorn hot chocolate. The description is: "Made with rich pink white chocolate and topped with homemade whipped cream, colorful marshmallows, delicious pink and blue chocolate sauce, and shining star sprinkles." When it came out there were exactly zero marshmallows and exactly zero sprinkles. I told the waitstaff and they took it away, then came back with the same cup -- with the whipped cream now already mostly dissolved into the hot drink. On top were plain WHITE marshmallows and circular sprinkles. Why bother to list what something is going to include if it's not going to be accurate? Then they included a 13% service fee. ::smh:: Disappointing all around. Especially for the price. Management -- improve your service!!!

Love the energy ,food, drinks Awesome sauce the manager hooked us up with the drinks

Horrible food and service. waiters are not considering you. A ghetto vibe, not like the place was intended to be advertised as.

Everything was amazing, the service was especially the servers VLad bartender was amazing them drink hot you where you needed to be. Server- Joseph nothing short of amazing Host- Renuksa you go girl Manager Saniya thank you for your patience

Food was great, service was phenomenal, and the ambiance is to die for. Thanks to my server Tyesha R.

Why would a place charge 20% MANDATORY TIP? I understand if it's for a party of 6 or more but 20% is tacked on the bill automatically regardless of how many people? Music too loud, and the food was mediocre but pricey.

Service is probably some of the most uninspiring, lackluster attention I've had in years. I was the only person at the bar and couldn't get the time of day from the staff. Food is wayyy overpriced. And whom ever is their marketing company that designed the menu... Wow. That is completely useless. I have 20/20 vision and not even I could read the itty, tiny print. This place is a diabetic seizure palace.