J J.
Yelp
My recent visit to Sweet Rice JP Thai Sushi was nothing short of disappointing.
We ordered the crab rangoon and teriyaki chicken wings for the table, but our meal was marred by a glaring issue: a hair found on the crab Rangoon before it even reached our table.
We calmly and politely asked for it to be remade, understanding that accidents can happen. However, when the wings arrived alongside the crab Rangoon, we found another hair on them, which led us to believe they might have served the same contaminated dish back to us (Or someone was seriously shedding in the back).
We politely asked for the crab rangoon to be removed from our table as well as the bill due to this unpleasant experience.
After debating whether to stay, we decided to give the place another chance due to our time constraints.
The remainder of the food was decent, and the service was passable, but the real issue emerged when we received the bill.
When we inquired about removing the chicken wings from the bill as well, the waitress was polite but unsure of the transaction and called her manager. This is where things took a turn for the worse. Instead of addressing our concerns professionally and respectfully, the manager chose to belittle and berate us. He lectured us for minutes on the definition of fairness and insisted that we were asking for handouts despite our valid complaints about the unsanitary conditions which inconvenienced our meals. It was also concerning to us because we weren't debating with him, we handed him the card when he said "no" the first time and instead of doing his job, he insisted on berating us with a definition of a word he clearly didn't understand or know how to use properly.
His condescending attitude and refusal to handle the situation appropriately made the evening incredibly uncomfortable and humiliating.
We were left feeling disrespected and undervalued, and this experience has ensured that we will never return. We hope this review serves as a warning to others considering dining here. As for the manager we interacted with, I suggest that instead of trying to give out grammar lessons to his customers, he should provide hairnets for his staff :)