Nicholas G.
Yelp
I don't normally post reviews but this place has me feeling good trying to save others from spending their time and money there.
When my wife and I went there, our server was all over the place. We had to flag her down to get multiple items such as salt and napkins. Why it wasn't included on the table, I'm unsure.
After 20 minutes waiting on our appetizer, our chips and salsa was out. She did not come by to refill the chips and salsa like most places, but we had to flag her down again to replenish that.
During this waiting period, I can remember 3 to 4 different families/groups come in. One family of 2, one family of 3, and two different groups of 6+.
At this point we had ordered our appetizer, the Queso Fundido, which is essentially just a baked cheese pancake, 3 tacos, and a chicken quesadilla.
Our appetizer arrived along with our chips and salsa, and we spent the next 15 minutes finishing it. It's a baked cheese block so it's not the easiest to cut up and eat to begin with. We finished it and waited another 15 minutes.
Of course around 50 minutes into a dining experience, I personally was getting a bit testy not having my food. However, my wife urged me to persist.
The thought of leaving didn't cross my mind, until one of the big groups, the family of two, and the family of 3, got their food before us when we were 20 minutes there before each of them. Keep in mind, we had 3 tacos and a quesadilla, not the most complicated order at a Mexican restaurant. From there I wanted to leave, but wife wanted to wait a few more minutes.
Eventually we ended up leaving after the other big group of six got their food before us. I'm not against other people getting their food but they should have given us our food long before out of basic decency, good business practice, and due to our orders simplicity.
I'm assuming they forgot to put the order in. The only comment we got regarding that was "the tacos will be out soon." Not an apology from our waitress, but just a quick passerby comment.
So when everyone we watched come in, with much higher demand than our small order, get their food. We packed it up, paid for the fundido, and left. The woman I checked out with apologized, but it was a bit too late for that.
Anyway, it was, in my recent memory, the worst dining experience of my life so far.