Ivy C.
Yelp
Rating: 9.5/10
Really delicious and creamy matcha soft serve!!! Bf and I came at around 4:30PM on a Sunday while on a Little Tokyo food crawl. Not too busy, we only waited like 3 minutes before ordering. It smelled so good inside and we were super excited since I saw all of the rave reviews for the matcha soft serve here. They gave us a number and we waited outside.
Now, I don't believe this is a common issue with customer service (or at least from what I've seen on Yelp), but as we waited outside, the staff called out a number close to the one we had received but wasn't our number. A staff member walked around holding a matcha soft serve while calling out this other number and saying, "Your soft serve is melting;" we didn't know if it was ours since our order number wasn't actually being called. After about 5 minutes, we noticed the customers who had arrived after us received their soft serves so my bf went inside to ask if they had meant to call our order number. When he came out with the soft serve, he said that the staff didn't seem apologetic or anything and just mentioned they had put the soft serve in the fridge in the meanwhile.
Customer service aside, here's what we thought of the soft serve:
1) Matcha Soft Serve: 9.5/10. Creamy, rich matcha flavor topped with matcha powder, one of the best I've had (and I've had a lot)! This soft serve was probably the smoothest and creamiest I've ever had, literally tasting like a cloud. Matcha flavor was pretty strong (I do wish it was a tad bit richer) but I think the matcha powder made up for it and completed the soft serve flavor profile. Really light and not heavy at all. One order was great to share between two people wanting a sweet treat.
Overall, we would come back again for this delicious soft serve, but we're hoping to have a bit of a smoother visit with being able to get our order next time. Like I said, I don't think our experience is a common occurrence here and the other staff members were so nice when we first ordered. I would still recommend to come and try out this yummy matcha soft serve; we definitely will be back and I plan to update my review when we do!