Jun L.
Yelp
I had a very great experience here tonight, despite all the mishaps that went down. Hear me out: People make mistakes, and as someone who has worked in restaurants, I don't fault the restaurant; there are a lot of moving parts from the kitchen to the table. To me, it's how a restaurant works to make amends when that mistake is made - that determines the overall experience for me.
The ambiance to Terrace 54 is definitely classy and upscale, very peaceful, luxurious, with a view to the TMC Houston skyline and modern architecture. We were seated and greeted by our server, Tristan, who did a great job assisting us with our choices and communication.
Our food came over 50 minutes later after some kitchen mishaps and food errors. Though we were very understanding about it, Tristan talked us through it and managed to settle the bill to a considerable discount. I felt honored to meet and have the issue addressed by our server, the man working expo, and the head executive chef. They were so kind as to talk to us individually and made sure we were satisfied and comfortable for the rest of our dining experience.
And that, is service.
Thank you so much for the great evening and special thanks to our server!