Meighan D.
Yelp
Update: since writing this review, an employee of this restaurant has privately messaged me to call me all sorts of names and threaten to beat me up, all because I said they make a shitty milkshake and that no one smiles. These are the people your money and tips support. My original review had two stars, but clearly that had dropped to one.
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So so SOOO disappointed.
The decor and vibe of the exterior seem like the restaurant will be so hip and fun. However, as soon as you are (NOT) greeted by the staff, the experience goes downhill fast.
The female cashier did not smile one time during our conversation as we placed our order. We asked her simple questions, to which she half-answered, half-shrugged off both. I wanted to know if their Cookie milk shake was cookies and cream or maybe Biscoff, and she said "Uh, I don't really know what kind of cookies they use but it's a cookie." Did not offer to ask the chefs, and does not seem like she cared to find out to do her job well. Then we asked if she would recommend the french fries over their mac and cheese. She said "Um, it's pretty popular." She meant the mac and cheese, but did not offer her preference.
She then brought us my husband's beer while I was standing outside the restroom waiting for him. She didn't say thing, just looked at me while holding his beer. I was holding our infant, but asked her to place the beer on the shelf next to me. She did, but said no words and walked away.
The rest of the staff would not smile while making eye contact with us either, only when chatting amongst themselves. The entire restaurant needs a lesson on friendly customer service. I understand that HMB is a beach town and there are only so many options if you want to stay close to the beach, but it doesn't mean we as customers have to come to your restaurant if everyone is unfriendly.
In terms of food, the only "good" item was the fried mac and cheese. It was salted well but there was nothing revolutionary about the flavor. It just tasted like noodles, cheese, and a good breading. I would inhale these if I were 22 and tipsy, but I would not go out of my way to return here just for fried mac and cheese.
The burger was meh. Just a burger. The meat lacked salt and the bun was cold. Seriously, we paid $14 for a burger smaller than my palm, and on a bun that was just pulled out of a bag? We are in the age of social media-hyped food. Come on, that is just lazy.
Last thing, I am appalled by all who praised their milkshakes. They cost $9 (which is more than most large containers of ice cream at the grocery store), and come in the small 12oz mason jars. We ordered the chocolate milkshake and it was literally just cold, frothed chocolate milk. No ice cream, not even ice. I have never been so disappointed in a milkshake in my entire life. You know who makes great milkshakes for under $5? Jack in the Box, McDonalds', even IHOP. The milkshakes here just shameful. We will not return here.