Jennifer W.
Yelp
I apparently saw a show here recently. I say apparently as most of it was ruined due to the seating/standing/entry situation.
This event offered both VIP and regular tickets. VIPs were allowed 6:00pm entry. Their other perks were to happen after the show. General admission ticket holders were allowed 6:30pm entry. Most shows I've been to over the years have low numbers who purchase VIP. I'm inclined to believe this show was no different.
My ticket said the event was a mix of standing and sitting, with no other info other than to arrive early. I assumed standing might mean those who wanted to hang at the bar, or the last patrons in if they oversold on purpose. I've never seen a notice like this before, but as this was a non-music show, you should be sitting, right?
I went with a general admission ticket. I'd been at the Bell House years before, so had a vague memory of the setup. I got there around 6:20pm, and only 10-15 people were in line before me. I was happy, as it would mean a great seat. Then I realized they were slowly letting people ahead of me in early, which I thought was odd, but I figured all VIP ticket holders must have already been accounted for.
I got inside, saw the merch table, and nearly went to it - then I glanced into the theatre, and it was PACKED!! Huh??? How?? When?? Surely they didn't let everyone in at 6:00pm or before, did they? I went in and saw a few free seats, but they all had papers that said "Reserved" on them. For VIP? Friends of the performers? No idea.
I saw people standing on one side of the theatre, then saw a bunch of chairs set up against the wall on the opposite side of the theatre. They were all filled except for one, which I took. It was near the back, and had a terrible view. This was confusing - why were chairs on the side rather than being placed in a more logical layout behind/next to the other chairs? This would have left room at the sides for people to stand/lean, along with leaving a path at the back, and would have ensured no one standing could block any views.
As more people came in who had to stand, they started to block the view. I asked one couple if they could please move towards the center so to not block anyone's view (there was a ton of open space next to them), but the woman got rude with me claiming there were nowhere to go, which was laughable. They did move over, but once the show started, another couple stood pretty much in front of me. They should have been aware they were blocking 10 or more people behind them, but didn't care. The woman kept shifting, and blocked half my view at first - then my full view. At times they backed up, and I feared they'd fall on top of me! I ended up having to stand at times to see anything. As it got worse and she kept shifting, I had to contort my neck and move around both in my chair and then while standing to see anything behind her. I finally had to stand for the rest of the show so it wasn't a total waste. But I had to do the same shifting dance to see around her as she kept moving. People near me either stood or just sat and gave in to the fact they weren't going to see anything.
From the start of the show, I was stressed over the seating and view. I showed early according to their rules, so why was this such a mess? I started to wish the show would speed up, as I was miserable and just wanted to go. I considered leaving early. I missed so much just trying to see! I technically was at this show, but didn't really take it in or get to enjoy it. Weeks later, I feel like I wasn't even there, and have been hoping the show tours again so I can actually see it this time. It was a ruined night. To top it off, one of the advertised actors wasn't there. Nothing was said about it. Yet another confusing thing.
Obviously this is a successful long term venue, so they won't care about one person's misery due to their layout. But it would be nice if they tried to rethink their setup. Move the seating to a more logical layout, and make those they force to stand do it where they can't ruin the show for others. It's easy enough. Also, why not sell tickets that guarantee a seat without a blocked view? Why not have seats for every ticket holder? Why not do what you can to not allow someone's night out to be ruined?