Kimberly A.
Yelp
Was my first time coming here
A friend recommended this spot
We were looking for a good spot to take the kids
We were a party of seven
We arrived at 11:30 put our names down. They told us it would be a 30 minute wait.
We waited about 50 minutes
After asking several times, they kept telling us that they were getting our table ready
We had the kids, crying, hungry, and what upset us more was the fact that people that had arrived after us and put their names down after us went in before us.
They were parties of the three, parties of four, parties of two.
So finally, they called us and they put us on a table with not enough seating. They said that they were never told it was a party of seven that it was a party of six.
Which was false and we had also told them if they weren't able to find a table big enough for us we were willing to sit at separate tables of 3 and 4. just as long as we could be seated as soon as possible because of the kids.
The hostess that led us to our table, saw that we didn't fit and she wasn't really trying to find a solution for it so then the waiter came and we told him about the issue, but he got mad and frustrated with us and said that it's not his problem
So finally, the hostess came back with more chairs and said she found a solution to squeeze us all in very tightly, there was barely any room to move the chairs
We were pretty much glued to each other at that point
and said we could fit
at that point I asked to speak to a manager because I didn't like that, the hostess and the waiter, we're getting upset with each other about the situation and also getting upset with us.
So after waiting a good five minutes, the manager finally comes. I told him about the situation and instead of being understanding or at least apologizing for the situation
he's arguing back.
I told him how we waited so long and he said OK and so is everyone else waiting.
I told him that people who had arrived after us and checked in after us were let in first
and he said he highly doubts that.
With my cousin next to me, I again told him really because we clearly saw them walking in before us
My cousin even told him the same
and he said again think about it. Your party is much bigger and I said OK well looking at the situation of the seating that's very hazardous especially for three children that are with us.
I told him about giving us separate tables and he argued back instead saying that we requested the tables to be near each other and I said that's fine if they are the kids are hungry.
we just want to be seated.
We have these kids that you guys are trying to squeeze into a six people table and barely any room to move around
in case anyone needs to use the restroom or even feed their child.
That would be very difficult to do
So he's like OK then you wanna sit here pointing at a table right where we were standing and I said yes that's fine. He's like OK then sit there and then he walked away with a mad face.
This was my first experience at this restaurant, and it was very upsetting to have the hostess and the waiter arguing about the seating situation that they put us in and basically making us figure it out and then once I try to address the concerns to the manager, he's arguing with me telling me he highly doubts that as if I'm lying about something, maybe he should ask his workers who could barely even hear over all that noise. They probably put it down wrong instead.
About 20 minutes later, the table behind where we were originally supposed to be seated (our party had to sit at two separate tables because they didn't want to accommodate us with three children properly)
A party of seven also arrived and they accommodated them making sure they had enough room making sure they had enough seating.
Based on our experience at this restaurant, would we go back? No
the manager does not know how to talk to his customers
The workers I understand you're overwhelmed or stressed, but there's no need to take it out on your customers.
Do I believe that this restaurant is a kid friendly restaurant?
no because if they weren't willing to accommodate our party with a party of three children and trying to make us sit in a tiny little seating with our party
So no I don't think they are kid friendly.
It was a very terrible experience for us
The food wasn't bad
But the experience was horrible