Beth F.
Yelp
LIterally received second degree burn from latte today because the person waiting on me didn't secure the top and wow, I am done!
I have had bad experience after bad experience here. I must be a glutton for punishment. From being overcharged for Christmas cookies (that were hard and yet no one made it right) to cheesecakes that are made with pudding, which spread out all over like soft Brie cheese instead of having that nice, firm texture. This was all bad enough. Underdone bread and pastry, I overlooked this, the dry sandwiches shoved in a panini press without butter (never complained about it), but the worst part of all is the really shoddy customer service (except for Katelin).
But today when I went in to get a latte, a girl doing inventory who was at the register completely ignored me. No hello, nothing, and didn't call anyone over. Finally, another young brunette came over after a while to ask me what I needed. She started making my latte and per usual, didn't use enough Amaretto. Even if I ask for more, I don't get it (two squirts is not even an actual serving, I have the syrups at home, so know), but the worst part is, she didn't put the top all the way on my latte. When I went to pick it up, off pops the top, hot latte spills all over my hand burning it then all over the counter, and what does she do? Places the top BACK ON, tells me she's not sure why it came off, for me not to worry about the mess, and as an afterthought says, "Is your hand burnt?" Now, my hand is fireball red (I have pictures) and OF COURSE, the skin is burned, the lattes here are scorching hot and they all know this, but I said, "Yes, of course it's burnt, and my latte is spilled all over." Nothing. No response. She looks at the next customer and asks if she can help him.
I had to wipe up the cup, take my now 3/4 of the way filled drink, and leave. I took pictures and came home to ice it. As of today, I had 160 points and I became a rewards member late to the game. So, this shows you the kind of money I spend here as I'm at SUNY Cobleskill, but not even our Wellness department will NOT frequent this bakery (due to receiving two inedible, gloppy cheesecakes and being told they couldn't get a refund) and now I am officially done.
I have my own amaretto at home and will no longer be using this bakery. I never got an answer about being overcharged for a cookie order, they put the day old cookies out first, and sell them as if fresh (even supermarkets know better), and the customer service (again, besides one young girl named Katelin) is horrendous. My hand is burnt and I get a drink pushed at me after the lid is correctly secured, but nothing else.
The owner just doesn't care and quite frankly, I was really happy to see a bakery here, but the standards aren't there and neither is the service. Really and truly disappointed, but you lost a customer today.