Yvonne C.
Yelp
Good atmosphere, pretty good music, mid food, but unsatisfactory service. I wasn't sure whether to give two or three stars, but three is more positive. I came here on a Friday night with my boyfriend a few weeks after my friend's solo visit. My friend had told me it was good but didn't seem to be in a rush to go back when I had suggested going together when planning our time together. After our experience tonight, I get why. The hospitality team really needs to step it up. Here's a breakdown of what happened:
1. Our server came to take our order, and we told her we needed a few more minutes. She was still there, staring at us, smiling. There were a few more meh interactions with her where communication seemed broken.
2. We saw that the performance was from 7:30-10pm, so we'd stay for part two after intermission to support the musicians. The manager came by and informed us others were waiting for our table, but before we could take action, she told us she'd work it out and to relax. After a quick huddle, my boyfriend got up and told her we'd happily give up the table, but she told us not to worry, so we said we'd order more drinks as we didn't want to hog the table without buying more. We then waited for our server to come, and she passed us while signaling she'd be back. However, time passed, and when she finally returned, she told us we had to give up our table. We explained that the manager told us we could stay, to which she responded, "yea, she said you guys would order more drinks, and you didn't, so you have to leave." We were so confused because she never came back to take our order. We were tired of their incompetence at that point, so we just got up and left.
My friend, who recommended the place, also had a similar experience with the service. It's a pity because we were excited to try our first jazz club in New York. The venue's potential was not fully realized due to the disappointing service. Even my usually patient and nonjudgmental boyfriend left the venue in a sour mood (less sour than the cherry tomatoes in the Atlantic cod) that needed recovery.