Christina S.
Yelp
I recently visited Guest House for the first time with three of my closest friends for a much-anticipated brunch. We had reservations and were excited -- but I honestly wish we had walked out like a few of the surrounding tables did. Unfortunately, we stayed because we were starving. That was mistake number one.
We were greeted by a waitress with blonde dreads, though I couldn't tell you her name because she never introduced herself. From the jump, her energy was off. She asked about allergies -- I mentioned cabbage, and she made a snide comment about how "weird" that was. She reassured me that there was no cabbage on the brunch menu, just fried Brussels sprouts at dinner, and that the oil was changed nightly. Turns out, the very first ingredient listed in the Chinese Chicken Salad is cabbage. Strike one.
My friend mentioned being allergic to cheese, and the waitress rolled her eyes and asked, "What even is in cheese that you're allergic to?" Then she walked away. We waited over five minutes just to place a drink order. Eventually, three honeydew mimosas and one margarita arrived -- but only after we watched two tables get up and walk out without being served or even acknowledged.
When it came time to order food, I asked for the BLT Benedict with extra bacon. The waitress said she couldn't do that. I asked why, and she told me the kitchen wouldn't be happy about "modifications" but maybe she could do it for an extra charge. I said I was fine with that, but her attitude made it clear she didn't want to deal with it -- so I dropped it.
Another friend ordered the wagyu flat steak medium, no egg, with a side salad. We were told there were no side salads -- only arugula that comes on the toast. Meanwhile the menu literally mentions there being a side salad. We pointed out the fact there where was a listed side salad and we got an "ok" with an attitude". When asked for dressing for the side salad, she said the only option was olive oil.
The steak arrived undercooked, and when this was brought to her attention, she sighed so loudly you'd think we asked her to butcher the cow herself. My friend requested a new steak. The waitress returned with the same steak, now overcooked and served upside down. Seriously.
After this, her attitude went from bad to worse. When we politely brought it up again, she acted like we insulted her entire family. She insisted my friend order something else. When my friend finally said yes and asked for the lobster tail, the waitress immediately said, "That's not an option." At that point, we asked for the manager.
The manager did agree to send out the lobster tail -- but what arrived was laughable. It looked like the newborn baby of a lobster tail. Still, my friend was starving and ate it anyway.
We paid, took some photos, and left. And just when we thought it couldn't get worse -- my friend got food poisoning from the sad little lobster tail.
Here's the bottom line: the only reason that waitress got a tip is because two of the four people at our table are kind-hearted. I wasn't one of them. If you can't do your one job; be decent, attentive, and know the menu , you shouldn't be in the service industry.
I had heard nothing but great things about Guest House. Sadly, I experienced everything but that. The decor is cute and the bathroom is adorable; that's what earns this place a 3.5/10. The food was just okay. The service? Absolutely awful. It's a no for me.